My talk from the 2014 Velocity New York Conference on the overlap between DevOps and UX and how each discipline can learn from each other (and also team up to advance the state of the enterprise)

1. DevOps’ Hidden Allies

2. Let’s Play A Game

3. I’ll give a hint and some factoids
This person
does not wear
a hat
This person
is young
This
person is
male
This person
has facial
hair
This person
has hair on
the top of their
head

4. And you guess who I’m talking about
This person
does not wear
a hat
This person
is young
This person
has facial
hair
This person
has hair on
the top of their
head
This
person is
male

5. Hint: He’s a Founding Father
Brought together various thinkers from distinct but overlapping disciplines
to form one of the most vibrant and beloved technology conferences.

6. Hint: He’s a Founding Father
Brought together various thinkers from distinct but overlapping disciplines
Known for measurement his work in tools creating and beloved and sharing technology conferences.most vibrant for understanding common
to form one of the a wide array of
quantitative data.

7. Hint: He’s a Founding Father
often presented with
information which is data needed an
of of the explosion of
response Known the large amount to said, "I thought for person distinct needed systemic but overlapping design, disciplines
a series In order, this his work thinkers in systems, creating from technology it."
conferences.little Brought care together or measurement various needed a most series tools vibrant of for understanding criteria and beloved to and measure sharing architecture, common
to form one of the performance a wide array of
quantitative data.

8. Hint: He’s a Founding Father
Co-author of a book with celebrated experts that brings together
different perspectives in an effort to allow other professionals to
presented with
information experience.
which is often explosion of data needed an
amount of the series of
Known to the large said, "I their thought systemic disciplines
a but overlapping design, In response for his person work on from distinct needed conferences.little Brought care together or measurement order, various this thinkers needed a series tools build vibrant of in systems, creating for understanding criteria and beloved to and measure sharing technology it."
architecture, the performance most common
to form one of a wide array of
quantitative data.

9. Hint: He’s a Founding Father
Co-author of a book with celebrated experts that brings together
different perspectives in an effort to allow other professionals to
build on their experience.Coined a term that defines both a craft-based discipline, a way of thinking
and a grass-roots movement that affected corporate titles, job descriptions
In response to the large amount of information which is often presented with
little care or order, this person said, "I thought the explosion of data needed an
architecture, needed a series of systems, needed systemic design, a series of
and the professional identities of technology workers around the world.
Brought together various thinkers from distinct but overlapping disciplines
Known for measurement his work in tools creating and beloved technology it."
conferences.most vibrant for understanding criteria to and measure sharing common
to form one of the performance a wide array of
quantitative data.

10. Richard Saul Wurman

11. Saul Wurman
• Coined the term “Information
Architect” in an effort to explain the
overlapping disciplines needed to
break through the failures of
technology design management
• Founder of the TED conference
• Co-Author of the groundbreaking -
Understanding USA
!
Patrick Dubois
• Coined the term “DevOps” in an
effort to explain the overlapping
disciplines needed to break
through the failures of technology
service management
• Founder of DevOps Days
conference
• Co-Author of the soon to be
groundbreaking - DevOps
Cookbook

12. Hint: Lover of Games, Cartoons and Lifelong Learning
Is best known for highly humorous and intellectually groundbreaking
conference talks that employees redefine the and relationships the people and they serve
identities of enterprises,

13. Hint: Lover of Games, Cartoons and Lifelong Learning
Is best known for highly humorous and intellectually groundbreaking
conference talks that redefine the relationships and identities of enterprises,
employees and the people they serve Amongst the most prolific bloggers within their community

14. Hint: Lover of Games, Cartoons and Lifelong Learning
Is best known for highly humorous and intellectually groundbreaking
conference talks with technology
that redefine perceive and interact obsessed with how people the Is relationships and identities of enterprises,
employees and the people they serve Amongst the most prolific bloggers within their community

15. Hint: Lover of Games, Cartoons and Lifelong Learning
Is best known for highly humorous and intellectually groundbreaking
conference talks with technology
that redefine perceive and interact obsessed with how people the Is relationships and identities of enterprises,
Is also known as huge source of philosophical and creative inspiration for
an entire field of workers who find themselves bridging the gaps between
employees community
and the people their disciplines
within bloggers they serve prolific most Amongst the

16. Hint: Lover of Games, Cartoons and Lifelong Learning
Is best known for highly humorous and intellectually groundbreaking
conference talks that redefine the relationships and identities of enterprises,
Is an open opponent with technology
perceive and interact of obsessed with how the people Is status quo in corporate America, sometimes
ending up belittled for speaking loudly on behalf of under-represented
Is also known as huge source of philosophical and creative inspiration for
an entire field of workers who find themselves bridging the gaps between
populations employees community
and within the people their the disciplines
within bloggers they serve prolific technology the most community
Amongst

17. Kathy Sierra

18. Kathy Sierra
• Amongst the most celebrated
bloggers and speakers in the UX
community because of her
obsessive passion for people,
learning and teaching through
humor and games
• Bridged the gap between
programming, economics, cognitive
science and design
Andrew Clay Shafer
• Amongst the most celebrated
bloggers and speakers in the
DevOps community because of his
obsessive passion for people,
learning and teaching through
humor and games
• Bridged the gap between
programming, economics, cognitive
science and infrastructure

19. Hint: European Academic Connection
nature,
understanding of to find and
a humans deeper whose need data
how sets of investigating can aid within large systems meaning obsessed with Is physics, large understand

20. Hint: European Academic Connection
Is obsessed with investigating how a deeper understanding of nature,
physics, large systems can aid humans whose need to find and
Caused a seismic shift in how businesses viewed their ability to get a
understand meaning within large sets of data
handle on and manage large sets of complex information

21. Hint: European Academic Connection
Developed the first agreed upon language for his field which eventually helped
the technology industry understand that management of complexity and
human systems was the key to solving the problem of managing large sets of
Is obsessed with investigating how a deeper understanding of nature,
physics, large systems can aid humans whose need to find and
Caused a seismic shift in how businesses viewed their ability to get a
matrixed information and data
understand meaning within large sets of data
handle on and manage large sets of complex information

22. Peter Moorville

23. Peter Mooreville
• Developed the first playbook for
information architecture which
helped designers understand the
visual language patterns to make
very large sets of information
understandable and usable to
humans
• Leveraged academic insights from
cognitive science to spawn a shift
in approach across industries
Mark Burgess
• Developed the first playbook for
policy based management which
helped operations professionals
understand the conceptual
patterns to make very large sets of
configuration data understandable
and usable to humans
• Leveraged academic insights from
physics to spawn a shift in
approach across industries

24. Let’s Try A Pair This Time
Using the power of journey based storytelling to redefine how people and
companies see themselves and the services they offer

25. Let’s Try A Pair This Time
Using the power of journey based storytelling to redefine how people and
companies see themselves and the services they offer
Travel the world over speaking at conferences including ones they
themselves create and curate

26. Let’s Try A Pair This Time
themselves create and curateHighly approachable and never veer from a big tent approach of
Using the power of journey based storytelling to redefine how people and
companies see themselves and the services they offer
Travel the world over speaking at conferences including ones they
inclusiveness and teaching

27. Let’s Try A Pair This Time
Lead academic research and practical work in showing how humanistic
ideals and celebrating the value of individual creativity lead to positive
themselves create and curateHighly approachable and never veer from a big tent approach of
Using the power of journey based storytelling to redefine how people and
financial returns and better enterprises
companies see themselves and the services they offer
Travel the world over speaking at conferences including ones they
inclusiveness and teaching

28. Brandon Schauer & Patrick Quattlebaum

29. Brandon & Patrick
• Blend academic research and
practical application
• Belief in the value of empathy,
storytelling and journey mapping as
tools for making businesses more
human and more profitable
• Constantly growing the movement
by bringing more people into the
process of improving the tools we
make and use
Gene & John
• Blend academic research and
practical application
• Belief in the value of empathy,
storytelling and journey mapping as
tools for making businesses more
human and more profitable
• Constantly growing the movement
by bringing more people into the
process of improving the tools we
make and use

30. The List Goes On...

31. John Allspaw
Steve Souders
Don Norman
Jakob Nielsen
Jez Humble Alan Cooper

32. • Demonstrated that human cooperation was necessary to
fundamentally change the constraint model within a real
company
• Focused on human cognitive psychology when interacting
with computing systems and system failure
• Defining academic interest in mathematics
John Allspaw
Steve Souders
Don Norman
Jakob Nielsen
• Full quantification of optimizing transaction conversion, user
experience and user engagement by removing specific
barriers at the browser
• Driving obsession to prove value of movement across
industries with controlled scientific experiments
• Created core concepts and pioneered a movement
• Wrote what is considered the bible for practitioners and
Bonus: One of the
original hybrids!
executives to understand the value and methods of his
movement
• Blazed his trail with tools to allow practitioners to follow in
his footsteps
Jez Humble Alan Cooper

33. Inclusion is UX and gDoeovdO bpust aprree bteontthio huysbnreidss d iiss ctihpeli neensemy

34. A Little History

35. In the mid 90‘s, a large handful of
motivated individuals, frustrated
by what they saw in IT software
interface design, were moved by
a desire to:
• Improve the life of people who
interact with technology
• Improve business metrics by
bringing a more scientific approach
to software interface design
methodology
• Improve the success metrics for IT
projects
• Show how the design and
development community could use
a thoughtful and artistic approach
to technology management
Don Norman
Jakob Nielsen
Alan Cooper
How Got Started

36. Patrick Dubois
Andrew Shafer
John Allspaw
How Got Started
In the mid 00‘s, a large handful of
motivated individuals, frustrated
by what they saw in IT software
projects, were moved by a desire
to:
• Improve the life of people who
work with technology
• Improve business metrics by
bringing a more scientific approach
to operational technology
management
• Improve the success metrics for IT
projects
• Show how the development and
operations communities could use
a thoughtful and artistic approach
to technology management

37. Fast Forward to SXSW 2012

40. You Know What Santayana Says About History?

41. What the Movement Can Learn From

42. Money is necessary but not sufficient

43. This is why most intranets suck

44. Don’t take the bait

45. The abyss awaits

46. Learning form is necessary, but formalism is bad

47. No Form = False Advertising / Poseurs

48. Formalism = Process as Sword and Shield

49. Metrics are good, but Goodheart’s Law Reigns Supreme

50. Why are you so
slow?!
Metrics are good, but Goodheart’s Law Reigns Supreme

51. Because I cleaned up
old crap!
Why are you so
slow?!
Metrics are good, but Goodheart’s Law Reigns Supreme

52. Because I cleaned up
old crap!
Why are you so
slow?!
Yes, but 100 new
defcects came in!!
Metrics are good, but Goodheart’s Law Reigns Supreme

53. Because I cleaned up
old crap!
Yes, and we
processed 236!
Why are you so
slow?!
Yes, but 100 new
defcects came in!!
Metrics are good, but Goodheart’s Law Reigns Supreme

54. Ahhh! Now, I grok!
Metrics are good, but Goodheart’s Law Reigns Supreme

55. Inclusion is good but welcomed participation is better

56. Inclusion without participation = Pretentiousness

57. Welcomed participation creates converts

58. Inclusion is good Tbhuet bpirgegteesntt iloevuesrness is the enemy

59. Inclusion is Manufac tguoroed e bmupt apthreyt veinat isohuasrneeds es xisp ethriee necneemy

60. And...

61. Repeat, Repeat, Repeat

62. What the Movement Can Learn From

63. Inclusion is Making g mooodre b pultu pmrse tdeonetiso nuosnt esstso pis atth eU eXnemy

64. Inclusion is Develop standa grodoizde db utot oplrinegte tnot iqouuasnteisfys eisx tpheer ieennecme ydebt

65. Inclusion is People are no gt oeoitdh ebr utte cphrenticeanlt oior ucsrneeastsiv ies, tthheey e anreem byoth

66. What the and Movements Both Know

67. Envision outside-in. Build inside-out.

68. What this means for you

69. Start the scouting process in your enterprise

70. Refine your elevator pitch for UX audiences

71. Go make some friends

72. Ask for participation

73. Be prepared to listen and adapt

74. TEAM UP!

75. Questions?

76. If you need help engaging your
UX partners, hit me up
fish@autotrader.com
@trivoca