Designing the Perfect Check-In Experience

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Kevin Yanushefski of Cvent and Samantha Halberstadt of Infusionsoft discussed how meeting and event planners can create a seamless check-in experience.

Technology

Designing the
Perfect Check-in
Experience

Measuring
Perception
Interview each
individual
attendee?
Monitor
brainwaves?
Research study

Research Study:
“Inside the mind of
the event attendee”

Q22. How much do you agree with the following statement?
The last professional event I went to was
a stressful experience
Stressfulness of Last Event
Among Event Participants & Frequent Participants / Showing Top 2 Box
1 in 4
event participants
say their last event was
STRESSFUL
2 in 4
frequent participants say
their last event was
STRESSFUL

Q23.
What parts
of the event
were
stressful?
1. Organization/
Schedules
2. Registration/
Check-in
3. Crowds/People

Any sufficiently advanced technology is
indistinguishable from magic.
–Arthur C. Clarke

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Designing the Perfect Check-In Experience

1. Designing the Perfect Check-in Experience

2. Who are you? Kevin Yanushefski

4. Perfection

5. Perception

7. Measuring Perception Interview each individual attendee? Monitor brainwaves? Research study

8. Research Study: “Inside the mind of the event attendee”

9. Q22. How much do you agree with the following statement? The last professional event I went to was a stressful experience Stressfulness of Last Event Among Event Participants & Frequent Participants / Showing Top 2 Box 1 in 4 event participants say their last event was STRESSFUL 2 in 4 frequent participants say their last event was STRESSFUL

10. Q23. What parts of the event were stressful? 1. Organization/ Schedules 2. Registration/ Check-in 3. Crowds/People

11.

12. You must LISTEN

13. Who are you? Samantha Halberstadt

14.

15.

16. Lines

17.

18. Information

19. Speed

20. Technology

21.