2 and 1/2 hour workshop that covers contextual inquiry, empathy map, user experience map, MVP, elevator pitch, flow diagrams, stories, paper prototype and guerrilla usability testing.
Designing an MVP that works for your users - LeanUX NYC 2014Ariadna Font Llitjos
In this highly collaborative and fast-paced workshop, we will apply a few user-centered design methods and techniques, such as stakeholder maps, empathy maps, sketch boards and paper prototype usability testing, that allow teams to focus on quick validation and delivery of killer apps that will work for users.
Workshop goals:
• Learn and apply lean UX techniques that you can use with your teams
• Learn how to focus your team on effectively delivering an MVP fast
• Experience collaborative and iterative design and development first hand
• Build up the confidence to initiate collaborative creative thinking about ideas that have a business impact
and that will wow your users.
Lean UX wins - Design Thinking in large enterprises 20 min - LeanUX NYCAriadna Font Llitjos
It is well-known that Lean UX can help us design and deliver great products in a healthy environment, but how that actually can work is a very large company is less obvious.
This talk is about the journey me and my team went though, when joining IBM we were able to leverage a new corporate culture of design and a new approach and framework called IBM Design Thinking. This allowed us to remain focused and scale to the IBM sales workforce and maximize business impact.
Lean Startup at a Large Company: How Design Thinking is Transforming Product ...IT Arena
Lviv IT Arena is a conference specially designed for programmers, designers, developers, top managers, inverstors, entrepreneur and startuppers. Annually it takes place on 2-4 of October in Lviv at the Arena Lviv stadium. In 2015 conference gathered more than 1400 participants and over 100 speakers from companies like Facebook. FitBit, Mail.ru, HP, Epson and IBM. More details about conference at itarene.lviv.ua.
IBM Design Thinking with z/OS Communications ServerzOSCommserver
This presentation will provide an overview of IBM Design Thinking. Teams across IBM will use the practices around Design Thinking to build better product designs. The IBM Design Thinking framework is used to guide our product teams through the process of product design and delivery. A key requirement of this framework is to work more closely with our clients, receiving feedback throughout product design process.
Why is DevOps all the rage? In this presentation I argued that operations is under a great deal of pressure from changing infrastructure and business climates.
Operations is going to need to change, and the core changes it needs to make are in line with the foundations of DevOps.
This presentation has a number of "image" slides. If you want to hear the words that go with thing, watch the replay of the presentation. Available here: http://www.urbancode.com/html/resources/webinars/The_DevOps_Imperative.html
Designing an MVP that works for your users - LeanUX NYC 2014Ariadna Font Llitjos
In this highly collaborative and fast-paced workshop, we will apply a few user-centered design methods and techniques, such as stakeholder maps, empathy maps, sketch boards and paper prototype usability testing, that allow teams to focus on quick validation and delivery of killer apps that will work for users.
Workshop goals:
• Learn and apply lean UX techniques that you can use with your teams
• Learn how to focus your team on effectively delivering an MVP fast
• Experience collaborative and iterative design and development first hand
• Build up the confidence to initiate collaborative creative thinking about ideas that have a business impact
and that will wow your users.
Lean UX wins - Design Thinking in large enterprises 20 min - LeanUX NYCAriadna Font Llitjos
It is well-known that Lean UX can help us design and deliver great products in a healthy environment, but how that actually can work is a very large company is less obvious.
This talk is about the journey me and my team went though, when joining IBM we were able to leverage a new corporate culture of design and a new approach and framework called IBM Design Thinking. This allowed us to remain focused and scale to the IBM sales workforce and maximize business impact.
Lean Startup at a Large Company: How Design Thinking is Transforming Product ...IT Arena
Lviv IT Arena is a conference specially designed for programmers, designers, developers, top managers, inverstors, entrepreneur and startuppers. Annually it takes place on 2-4 of October in Lviv at the Arena Lviv stadium. In 2015 conference gathered more than 1400 participants and over 100 speakers from companies like Facebook. FitBit, Mail.ru, HP, Epson and IBM. More details about conference at itarene.lviv.ua.
IBM Design Thinking with z/OS Communications ServerzOSCommserver
This presentation will provide an overview of IBM Design Thinking. Teams across IBM will use the practices around Design Thinking to build better product designs. The IBM Design Thinking framework is used to guide our product teams through the process of product design and delivery. A key requirement of this framework is to work more closely with our clients, receiving feedback throughout product design process.
Why is DevOps all the rage? In this presentation I argued that operations is under a great deal of pressure from changing infrastructure and business climates.
Operations is going to need to change, and the core changes it needs to make are in line with the foundations of DevOps.
This presentation has a number of "image" slides. If you want to hear the words that go with thing, watch the replay of the presentation. Available here: http://www.urbancode.com/html/resources/webinars/The_DevOps_Imperative.html
IBM Design Thinking - Delievery Value at ScaleNick Hahn
From the top to the bottom, IBM is changing the way it creates products. It's new focus is uncovering and solving true customer problems instead of building products that IBM business leaders think will be a big hit. IBM's Design Thinking methodology is a whole new way to create solutions that are developed directly with customers in rapid iterations.
GOALS:
Educate about why we have made this change to Design Thinking and created IBM Design
Build trust that we've listened and are making changes to build better products
Design is more than just how it looks, it's about solving real problems
Presentation from my keynote at the Idean UX Summit 11 in San Francisco. This presentation shares IBM's journey to drive delightful experiences at scale across its products and offerings. This presentation details IBM's investment in design thinking and user experience (UX), in terms of talent, design studios, and best practices. This presentation also shows a preview of the IBM Design Language.
Using IBM Design Thinking in Everyday Job 2017Samir Dash
IBM Design Thinking is a framework and an approach to applying design thinking at the speed and scale the modern enterprise demands.
This quick guide is has a the list of all tools and methodologies that are required to carry out a successful IBM Design Thinking session.
the IBM Design Thinking methodology is changing the way IBM approaching software design.
Changing a culture of a company that is 104 year old and have about 480,000 employs worldwide and cross culture is complex, yet rewording process. In the talk I’ll explain the IBM Design Thinking methodology, and how we work toward move our focus to the users in an enterprise oriented technology company.
tawkon presented a case study of a UX driven development process at Carmel Ventures, as part of the Embracing Mobile Platform workshop given by nascent.
User experience is vital, and the word "design" seems to be a buzz word and a magical pill to elevate products or services - all thanks to global success and publicity of Apple. Organisations in Asia will benefit by grasping the essence of user experience and design research. Lean UX evolved from well-understood UX practices, to conduct UX in a much leaner and cost effective way. As the saying goes" Some UX is better than no UX"!
Raven will share fundamental concepts and "quick-and-dirty" tips that enable improvement on user experience of products or services in a cost effective manner with case studies.
Lean UX presented by Fabio Armani at the Bettersoftware 2012 Conference in september 2012.
Cosa è Lean UX?
User Centered Design x Lean Startup (Customer Development + approcci Lean & Agile).
Per la prima volta, i metodi User Centered Design hanno il dovuto slancio nel mondo degli affari.
Quando la comunità imprenditoriale comincia a misurare il valore dell'esperienza dell'utente, è il momento in cui essa investe su questo importante aspetto come un driver di valore, piuttosto che come un costo da minimizzare.
Quando la scienza del Lean Startup include lo "user centered design" come uno dei suoi attrattori principali, noi progettisti abbiamo una nuova opportunità di fare grandi cose.
In questo talk vorrei parlare dell'importanza del movimento Lean UX e di come questo possa condurre alla realizzazione di un team integrato che superi il semplice concetto di Product Owner, andando a definire un più vasto concetto di Product Ownership.
Oltre alla trattazione teorica dei concetti fondamentali, verranno forniti esempi tratti dalle mie molteplici esperienze di Coaching e Consulting in diversi contesti con aziende di medie e grandi dimensioni.
The Agile Gap: Closing it with User Experiencekalebwalton
Agile is missing something. Stories and epics are focused on self-contained iterations but its not always clear how everything is supposed to fit together - what does the final user experience look and feel like? This gap in Agile is significant because the final user experience is how the customer determines value - is it efficient, effective, and satisfactory? Consider filling the gap with scenarios. Scenarios blend well with Agile by allowing the generation of iteration-level user stories but also make it very clear what is the desired user experience and value proposition. This session describes how UX professionals not only have the expertise but are uniquely positioned to develop and drive these scenarios, in turn making themselves an essential part of the Agile process.
Que veut dire «faire du UX»? … Un buzzword anglo-saxon souvent utilisé sans connaissance du réel métier…. !
Toute une méthodologie centrée sur l'utilisateur est préalable à la création d'une expérience intuitive et parfois addictive.
Ce n’est ; ni le domaine réservé de Apple, de airbnb, de UBER, ou encore un luxe qui doit couter cher. Le UX est accessible à tous et représente un investissement avec un ROI prouvé – une réalité indispensable qui accompagne votre transformation digitale.
Nous vous invitons à un voyage dans les coulisses du UX pour démystifier quelques notions erronées et découvrir sa forte valeur ajoutée.
Lessons Learned: Creating Software as a Service from ScratchSVPMA
Starting from Scratch? Lessons Learned From Trying to Create Software as a Service at SAP by Mike Tschudy at SVPMA Monthly Event February 2012
Go to link below for notes from this event http://svpma.org/2012/02/february-2012-event/
ALE 2012 session description: In this highly collaborative workshop, we will apply a couple of UX practices and techniques, such as empathy maps, stakeholder maps, storyboards, sketchboards and paper prototype usability testing that will allow teams to focus on quick validation and delivery of killer apps that will work for users.
IBM Design Thinking - Delievery Value at ScaleNick Hahn
From the top to the bottom, IBM is changing the way it creates products. It's new focus is uncovering and solving true customer problems instead of building products that IBM business leaders think will be a big hit. IBM's Design Thinking methodology is a whole new way to create solutions that are developed directly with customers in rapid iterations.
GOALS:
Educate about why we have made this change to Design Thinking and created IBM Design
Build trust that we've listened and are making changes to build better products
Design is more than just how it looks, it's about solving real problems
Presentation from my keynote at the Idean UX Summit 11 in San Francisco. This presentation shares IBM's journey to drive delightful experiences at scale across its products and offerings. This presentation details IBM's investment in design thinking and user experience (UX), in terms of talent, design studios, and best practices. This presentation also shows a preview of the IBM Design Language.
Using IBM Design Thinking in Everyday Job 2017Samir Dash
IBM Design Thinking is a framework and an approach to applying design thinking at the speed and scale the modern enterprise demands.
This quick guide is has a the list of all tools and methodologies that are required to carry out a successful IBM Design Thinking session.
the IBM Design Thinking methodology is changing the way IBM approaching software design.
Changing a culture of a company that is 104 year old and have about 480,000 employs worldwide and cross culture is complex, yet rewording process. In the talk I’ll explain the IBM Design Thinking methodology, and how we work toward move our focus to the users in an enterprise oriented technology company.
tawkon presented a case study of a UX driven development process at Carmel Ventures, as part of the Embracing Mobile Platform workshop given by nascent.
User experience is vital, and the word "design" seems to be a buzz word and a magical pill to elevate products or services - all thanks to global success and publicity of Apple. Organisations in Asia will benefit by grasping the essence of user experience and design research. Lean UX evolved from well-understood UX practices, to conduct UX in a much leaner and cost effective way. As the saying goes" Some UX is better than no UX"!
Raven will share fundamental concepts and "quick-and-dirty" tips that enable improvement on user experience of products or services in a cost effective manner with case studies.
Lean UX presented by Fabio Armani at the Bettersoftware 2012 Conference in september 2012.
Cosa è Lean UX?
User Centered Design x Lean Startup (Customer Development + approcci Lean & Agile).
Per la prima volta, i metodi User Centered Design hanno il dovuto slancio nel mondo degli affari.
Quando la comunità imprenditoriale comincia a misurare il valore dell'esperienza dell'utente, è il momento in cui essa investe su questo importante aspetto come un driver di valore, piuttosto che come un costo da minimizzare.
Quando la scienza del Lean Startup include lo "user centered design" come uno dei suoi attrattori principali, noi progettisti abbiamo una nuova opportunità di fare grandi cose.
In questo talk vorrei parlare dell'importanza del movimento Lean UX e di come questo possa condurre alla realizzazione di un team integrato che superi il semplice concetto di Product Owner, andando a definire un più vasto concetto di Product Ownership.
Oltre alla trattazione teorica dei concetti fondamentali, verranno forniti esempi tratti dalle mie molteplici esperienze di Coaching e Consulting in diversi contesti con aziende di medie e grandi dimensioni.
The Agile Gap: Closing it with User Experiencekalebwalton
Agile is missing something. Stories and epics are focused on self-contained iterations but its not always clear how everything is supposed to fit together - what does the final user experience look and feel like? This gap in Agile is significant because the final user experience is how the customer determines value - is it efficient, effective, and satisfactory? Consider filling the gap with scenarios. Scenarios blend well with Agile by allowing the generation of iteration-level user stories but also make it very clear what is the desired user experience and value proposition. This session describes how UX professionals not only have the expertise but are uniquely positioned to develop and drive these scenarios, in turn making themselves an essential part of the Agile process.
Que veut dire «faire du UX»? … Un buzzword anglo-saxon souvent utilisé sans connaissance du réel métier…. !
Toute une méthodologie centrée sur l'utilisateur est préalable à la création d'une expérience intuitive et parfois addictive.
Ce n’est ; ni le domaine réservé de Apple, de airbnb, de UBER, ou encore un luxe qui doit couter cher. Le UX est accessible à tous et représente un investissement avec un ROI prouvé – une réalité indispensable qui accompagne votre transformation digitale.
Nous vous invitons à un voyage dans les coulisses du UX pour démystifier quelques notions erronées et découvrir sa forte valeur ajoutée.
Lessons Learned: Creating Software as a Service from ScratchSVPMA
Starting from Scratch? Lessons Learned From Trying to Create Software as a Service at SAP by Mike Tschudy at SVPMA Monthly Event February 2012
Go to link below for notes from this event http://svpma.org/2012/02/february-2012-event/
ALE 2012 session description: In this highly collaborative workshop, we will apply a couple of UX practices and techniques, such as empathy maps, stakeholder maps, storyboards, sketchboards and paper prototype usability testing that will allow teams to focus on quick validation and delivery of killer apps that will work for users.
Guerrilla Usability: Insight on a ShoestringDavid Sturtz
Presented at Iowa Code Camp, May 2010: Iterative and Agile development mean shorter cycles and a desperate need for quick feedback. Luckily, improving the user experience of your software doesn’t require days in a lab. This session will present more than twenty-five tools and techniques for gaining insight into your users’ minds and actions.
In this exclusive webinar, Deborah Torres, Sr. User Experience Researcher at Paypal, and UserZoom’s co-CEO, Alfonso de la Nuez, will discuss how you can scale back the time and resources it takes to do user research, while still providing valuable results.
Adaptation of my IA 7/ UX 1 deck for an InnovationLab talk at Stabilo International, Heroldsberg on 10/17/2012.
Credits & image credits within the presentation.
Stakeholder Persuasion - How to quantify your gut feelingUser Intelligence
Using User Research to Convince Stakeholders
Everyone who has worked with large corporate clients knows how hard it can be to align a group of stakeholders and get them all to agree. They’re often hardly engaged in the project itself, and they are hard to convince when it comes to design decisions. In the past, we’ve worked with a number of these types of clients, and we have found a few ways to get the stakeholders more engaged. Next to that, we have learned to speak their language (sort of), which helps tremendously when you need to convince them that your solution is actually better.
In this presentation Jacco and Martijn will tell you how they have used different forms of user research to address these issues and use examples from recent project to illustrate their way of working.
Experience UX methods to determine the right minimal amount of functionality that you can ship (Minimal Viable Product) that is what your users need/want the most. In this fast-paced highly collaborative session, participants will experience the power of lean (quick and lightweight) UX methods first hand by applying fast and effective techniques that will force teams to focus and gain insights and, most importantly, to validate their assumptions about users and usability very early in the design and development stages.
What makes websites a strong channel for the company? Is it the visuals or what it does for its customers? As success is increasingly fought at the experience level, can design help you build websites that people truly value? And if so, how?
This presentation is about good design discovery by way of effective User Experience research. It's a set of methods you can mix and match to truly understand who you're designing for, according to what the medium is and what your business needs.
If you've ever wondered how to conduct good UX research or what's going on in that designer's mind (again), look no further.
Presented at DrupalNorth Regional Summit (August 2018)
This is a high level overview of this presentation. This focus of this presentation is how to leverage lean UX in Drupal. First this is not a development / UX approach for everyone. First determine your site vision and key performance indicators. Then craft user stories and define functional specs. Build, test, iterate! Go with the flow of Drupal and find more project success.
Power Up - Your Influence on Non-Design DeliverablesPeter Boersma
Presentation at IxDA Hamburg networking event on Monday, September 26, 2011.
The presentation aims to make UX people aware that they can and should influence non-design deliverables.
This project has a $50,000 budget. This project has a $350,000 budget. This project is for your Mom’s book club, to be paid in tea cakes and Sunday dinners. How do you resize your user experience research, efforts, and deliverables to match the scope of the project and the size of your (client’s) wallet? And how do you keep user experience top of mind when there isn’t room for it in the top of the budget? Hear tips and tricks for loving your users at any price point.
Similar to Designing an MVP that works for users (2 and 1/2 hours) @Lean UX NYC 2013 (20)
This an old lecture I gave at CMU back in 2015, to cover the HOW (rather than the WHY and WHAT) of software development and best practices from my industry experience.
Tech companies and technologists need to own building responsible AI. However the majority of documents and guidelines are still at the policy and B2B level, rather than at the practitioner level. This talk aims to start bridging that gap and provide ML practitioners and leaders with some tools to inject ethical considerations into their day-to-day process.
Xerrada en català feta a la Sagrada Familia per la fundació sobre els conceptes principals del Design Thinking.
Title: Design Thinking, people-centered innovation
Talk in catalan to the Sagrada Familia foundation about Design Thinking and its key concepts.
Turns out architects and builders have very similar dynamics and handoffs as developers and designers ;-)
Design Thinking is for you - a conversation with Jeff Patton and Jonathan Ber...Ariadna Font Llitjos
User Experience and Design is not an isolated function or a step in the software development process anymore. It has evolved from a specialty to a way of working that puts users at the center and permeates most development activities throughout the release cycle.
There is a clear shift away from design just as a product (i.e., specific deliverables and artifacts such as high-fidelity mockups to throw over the wall to developers) that continues to gain momentum as the activity of design that focuses on understanding and solving a specific problem for a specific set of users.
Jeff Patton, one of the fathers of modern User Experience and bringing UX into Agile, shares his insights from the perspective of a developer who has moved into design. On the other hand, Jonathan Berger, an agile design practitioner and speaker, will tell us about his experience as a designer who has ventured in the world of coding and software development. Join the conversation at #DT4U.
Great team work takes careful and deliberate design and intention. It doesn't happen by chance. From hiring T-shaped designers and developers with complementary specialized skills and shared values to cultivating a user-focused process and emphasizing continuous learning and improvement, building a great Lean UX team is short of an accident.
When every single team member puts their specialized skills to good work while collaborating with each other day in and day out, magic ensues. Fostering a one-team environment across functions, geographic sites, and even departments is the single most powerful motivator.
This talk has to distinct parts, the first part is about this new design-lead Era at IBM, which is really about how to scale great design to large organizations.
We’re making a huge company-wide commitment and investment to turn IBM to a design lead organization, with design led products and projects.
In the second part of the talk, I’d talk about how my team, which has embraced lean UX methods, has managed to stay focus by adopting the new IBM design thinking framework, as well as some of the lessons of integrating a strong design competency with a lean team.
The best processes are those that encourage teams to naturally do the right things at the right times. Amazing processes like this don’t happen by accident; they are specifically designed to encourage desirable behavior while discouraging harmful behaviour. By carefully choosing the process’s affordances -- practices or artifacts that direct our thinking toward a specific goal -- a team can tailor a process that makes success intuitive. The session will begin by presenting the core concepts behind affordence-driven process improvement before diving into a collaborative workshop. During the workshop teams will use information from the introduction to brainstorm practices that will help them promote those values, as you would in a team retrospective.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Designing an MVP that works for users (2 and 1/2 hours) @Lean UX NYC 2013
1. Designing an MVP that works for
your users
Ariadna Font Llitjós
UX Lead & Development Manager
IBM, Big Data
@quicola #LeanUXNYC #LeanUX ariadna.font.cat
4. The Plan
20 min
Theory
Brief Description of UX techniques
User Research, Scoping, Prototyping and Testing
Practice
2 hours
Focus on delivering an MVP fast with user-driven design
Collaborative design session - Build a Mobile App!
Ariadna Font Llitjós @quicola
5. Where are you?
Product dev
No product dev
UX
No UX
Ariadna Font Llitjós @quicola
6. Contextual inquiry Collaborative design Inception deck
Sketches
Paper prototype
(CI)
sessions
Usability Testing
(most of this
MVP
Flow diagram
Personas
workshop)
Qualitative
Elevator pitch
Wireframes
Usability Testing
Empathy map
Brainstorming
3 Must have goals
Paper prototype
Quantitative
Stakeholder map
Storyboard
Usability Testing
Flow diagram
Mockups
User Experience Sketchboard
Pair testing
map
Stories
Functional prototype
Controlled
Journey map
Story map
experiments (A/B
Testing)
Heuristic evaluation
“Agile schedule”
Heuristic
Cognitive BDD
evaluation
walkthrough
Cognitive
Benchmarking
walkthrough
8. Contextual Inquiry (User Research)
First hand observation of how people perform and structure their
work (or any other relevant tasks)
Who does it? UX person or other team member. A pair of
observers is ideal
Key benefits:
• Best way to understand your users
• Only way to know what the real work flow/process is (vs the official one)
• Opportunity to discuss with users what they are doing and why
Ariadna Font Llitjós @quicola
9. (Lean) Personas
Characterization of a type of user that we want to target with our
product/application
Who does it? Ideally, UX or somebody who has done some user
research.
Key Benefits:
• Document user research
• Remind team of users needs and
motivations (different from managers and buyers)
• Allow team to ground communication throughout development
Ariadna Font Llitjós @quicola
10. Empathy Map
Explore a target user (persona) from different perspectives:
Who am I? Behavior, See –Motivations, Do – Features, Say, Feel
Who does it? The Team
Key Benefits:
• Very quick way to have a holistic view of your target user
• Forces you to think about more than their role
• Allow team to ground communication throughout
development
Ariadna Font Llitjós @quicola
11. User experience map
Visual representation of the user workflow for accomplishing a
goal. Key elements include:
• Questions to signal areas where more information/understanding is needed
• Comments with known information that clarifies / lends meaning
• Ideas to illustrate an interesting concept that could enhance a step
Who does it? The team
Key Benefits:
• Make team’s (lack of) knowledge explicit
• Good to figure out areas that need (further) user research
Ariadna Font Llitjós @quicola
13. Rules for brainstorming
Defer judgment.
Encourage wild ideas.
Build on the ideas of others.
Stay focused on the topic.
Be visual.
One conversation at a time.
Go for quantity.
Ariadna Font Llitjós @quicola
14. Storyboard
Use of story telling to quickly visualize/share a solution to specific
problem making use of personas and their behaviors, stories and
any known constraints.
Who does it? The Team
Key Benefits:
• Help us think about the problem in a creative way
• Facilitates focused communication
• Affordable and easy to do
Ariadna Font Llitjós @quicola
15. Sketchboard
It’s like story boarding but with sketches, almost like a biomap of
the system you are building or about to build.
Who does it? Team with UX/designer’s help
Key Benefits:
• Provides Big Picture using initial design ideas
• Very iterative and highly collaboratively
• Very focused requirement discussions
Ariadna Font Llitjós @quicola
17. Minimal Viable Product - MVP
• (First) product version to test our ideas as quickly and cheaply as possible.
• An MVP has just those features that allow the product to be deployed and
validated, and no more.
• "The minimum viable product is that version of a new product (or feature) which
allows a team to collect the maximum amount of validated learning about
customers with the least effort.”
• Is not a minimal product, it’s a strategy and process directed towards making
and selling a product to customers.
• The MVP works together with a build-measure-learn cycle: developing software,
gathering customer feedback, and learning from it.
Ariadna Font Llitjós @quicola
18. Elevator Pitch
For [target user] !
who [statement of need or opportunity] !
the [product/app name] is a [product category] !
that [key benefit, compelling reason to buy/use]. !
Unlike [primary competitive alternative] !
our product/app [statement of primary differentiation]!
Who does it? The Team
Key Benefits:
• Allows team to focus on differentiator feature(s) and direct their energy to
features with the highest business value
• Quick and inexpensive
Ariadna Font Llitjós @quicola
19. 3 Must have goals
1. …
2. …
3. …
Anything else goes in the Nice-to-have category.
Good to have a “Will not do/have” category as well.
Ariadna Font Llitjós @quicola
20. User stories
Software system requirement formulated in one or two sentences
in everyday or business language that makes explicit the user’s
need. Example:
As a [type of user] !
I want to [perform some task] !
so that I can [reach some goal]!
Who does this? The team (dev, tester, doc or UX)
Key Benefits:
• Provides a thinking template; token for a conversation
• Description of why the product needs to do what it does
Ariadna Font Llitjós @quicola
21. User stories
Software system requirement formulated in one or two sentences
in everyday or business language that makes explicit the user’s
need. Example:
As a [type of user] !
I want to [perform some task] !
so that I can [reach some goal]!
Who does this? The team (dev, tester, doc or UX)
Key Benefits:
• Provides a thinking template; token for a conversation
• Description of why the product needs to do what it does
Ariadna Font Llitjós @quicola
24. Flow diagram
Visualize the workflow the user has to follow through the
application to complete a task or achieve a goal.
Can I use it?
Who does it? The Team
Key Benefits:
• Quick way to run through the system from a user perspective
• Allows you to identify gaps in your current flow
• Affordable and easy to do
Ariadna Font Llitjós @quicola
25. Wireframes
Grayscale mockups showing layout and position of page elements
(can range from low-fidelity to exact grid-based resolution)
Who does this? Typically UX, designer, but anyone can do it!
Key Benefits:
• Easiest/cheapest way to realize and test ideas
• Great to get early feedback
• Can be done at any stage of development
Ariadna Font Llitjós @quicola
28. Paper prototype usability testing
Usability testing on paper versions of wireframes or sketches that
users can simulate slicks and talk through their thoughts and
decisions
Who does it? Anyone can do this (be an observer)
Key Benefits:
• Fastest and cheapest way to validate ideas/assumptions
• Results can be fed back into the design process
immediately
• You can do this at any time you are not sure what is the best UI for a specific
problem
Ariadna Font Llitjós @quicola
29. Usability Testing Facilitation 101
• Give user a specific task. Example: from the homepage, navigate to the
Inspiration Zone and see if there is anything there that you’d like to buy; pretend
there is, buy it.
• Use the think-out-loud protocol
• Stay neutral, non-judgmental. The user is never wrong.
We re testing the product, not you
• Just observe, after stating the task, don’t tell them what to do or how to do it.
• Create questions that don t bias the responses you hope to get.
• Biased Q: Was it easy for you to sign up for the product
• Unbiased Q: Overall please rate how difficult or easy it was to sign up for this
product 1 is difficult, 7 is easy.
Ariadna Font Llitjós @quicola
30. To learn more about how to run your own UT…
Read this book
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32. 5 min
Form teams of 4-6 people
Introduce yourself (role, something unusual)
You will collaboratively work on:
1. User Research and Analysis
2. Scoping
3. Prototyping
4. Usability Testing
Ariadna Font Llitjós @quicola
33. Challenge
Develop a Mobile App that helps
promote networking and interaction
between all conference attendees
Ariadna Font Llitjós @quicola
35. 15 min
Contextual Inquiry
• Find a user and try to understand what they would want to do
with this app (examples: check schedule, see how is in what
session, chat with a speaker, rendezvous with random
conference attendee, etc.)
• Have they used such an app before? What did they like/hate
about it? Try to get them to show it to you.
• Observe and take notes
Ariadna Font Llitjós @quicola
36. 15 min
Empathy Map
Explore multiple dimensions of your target users.
Do as a brainstorming exercise.
Thinks
One idea per sticky.
Hears Sees
Questions:
Feels Says
Who are your users?
Does
What do they need/want?
Pains Gains
Ariadna Font Llitjós @quicola
38. 30 min
User experience map
Visual representation of the user workflow for a task
Using a user experience map, document:
1. The steps your user persona follows,
2. What you know? (comments)
• Time and frequency of use.
• Location and physical context.
• Interactions with people or systems.
• Terminology and standards.
• Technical capabilities and limitations.
3. What don’t know about them (questions)
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40. UX Map - Covering up the Questions
• Talk to domain experts
• Interview more users
• Watch users in their environment
• …
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42. 10 min
Elevator Pitch
Create an elevator pitch to define what should be
your MVP functionality.
Question:
What do users want to do with the app?
What’s our business proposition and the value
added?
(MUST haves vs NICE to haves)
Ariadna Font Llitjós @quicola
43. Elevator Pitch
For
[target user]
who
[statement of need or opportunity]
the
[product/app name] is a [product category]
that
[key benefit, compelling reason to buy/use].
Unlike
[primary competitive alternative]
our product/app
[statement of primary differentiation]
!
Ariadna Font Llitjós @quicola
45. 20 min
Paper prototyping
Now, pick a technique and apply it to design your
killer feature (differentiator).
You can use a flow diagram or other paper artifact
that you can use to do UT with.
Question:
Can I use it?
Ariadna Font Llitjós @quicola
47. 10 min
Guerrilla Usability Testing
Now let s test your paper prototype!
Question:
Can somebody outside your team use it?
• Do they know what they can do? and how to
do it?
• Are there any big usability issues that would
prevent your MVP from being broadly adopted?
Ariadna Font Llitjós @quicola
48. Usability Testing Facilitation 101
• Give user a specific task. Example: from the homepage, navigate to the
Inspiration Zone and see if there is anything there that you’d like to buy; pretend
there is, buy it.
• Use the think-out-loud protocol
• Stay neutral, non-judgmental. The user is never wrong.
We re testing the product, not you
• Just observe, after stating the task, don’t tell them what to do or how to do it.
• Create questions that don t bias the responses you hope to get.
• Biased Q: Was it easy for you to sign up for the product
• Unbiased Q: Overall please rate how difficult or easy it was to sign up for this
product 1 is difficult, 7 is easy.
Ariadna Font Llitjós @quicola
49. How did that go?
What happened?
Teams
Could your user finish the task you had
designed?
Users
Could you use the prototype?
Would you buy it?
Did the team do a good job at facilitating?
Ariadna Font Llitjós @quicola
51. Did we achieve the session’s goals?
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52. Did we achieve the session’s goals?
Did it meet your expectations?
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53. + & −
+ What was your favorite part of the session?
Did you have any a-ha moments?
Will you be able to take something you learned in this
session back to your work/life? (if so, what?)
− What was your least favorite part?
What could be improved?
Would make it for a better learning experience for you?
Ariadna Font Llitjós @quicola