Findings from redesigning, prototyping, testing and interviewing users of our Engagement Analytic Software Dashboard. What we learned and how we can move forward.
Challenges in Using Big Data for Software QAXBOSoft
In this webinar, our guest speakers, Jennifer Bonine and Rick Faulise from TapQA shared their thoughts on using #BigData for #softwaretesting and #SoftwareQA. What #metrics to use and what not to use, and how to combine them together to get some real meaning and insights versus just data.
Putting personas to work - University of Edinburgh Website ProgrammeNeil Allison
I use personas to support the development of the University of Edinburgh's corporate Content Management System and associated services.
A significant challenge is to try to ensure that all members of the team understand and empathise with the personas that represent our CMS user group.
This session (first presented February 2014 at a Web Publishing Community session) outlines activities I use to help foster shared understanding within the team and wider group of stakeholders.
Late last year I postulated the idea of a 12 hour start up, the idea being that you take an idea into fruition within 12 hours. Uploaded to SlideShare to spread the word.
Challenges in Using Big Data for Software QAXBOSoft
In this webinar, our guest speakers, Jennifer Bonine and Rick Faulise from TapQA shared their thoughts on using #BigData for #softwaretesting and #SoftwareQA. What #metrics to use and what not to use, and how to combine them together to get some real meaning and insights versus just data.
Putting personas to work - University of Edinburgh Website ProgrammeNeil Allison
I use personas to support the development of the University of Edinburgh's corporate Content Management System and associated services.
A significant challenge is to try to ensure that all members of the team understand and empathise with the personas that represent our CMS user group.
This session (first presented February 2014 at a Web Publishing Community session) outlines activities I use to help foster shared understanding within the team and wider group of stakeholders.
Late last year I postulated the idea of a 12 hour start up, the idea being that you take an idea into fruition within 12 hours. Uploaded to SlideShare to spread the word.
You can't take creative people, stick them in sterile, lowest cost per square foot spaces, and expect them to achieve the best work of their lives. At Atlassian, we've been focussing heavily on the design of our work spaces, to create flexible, engaging, delightful, and yes productive places for our teams to work in.
It's about a lot more than foosball tables and beanbags, and we think what we've learned can have value from a freelancer's home office, to entire buildings (like ours). As our organisation has evolved from its engineering roots to incorporate a large design team, so have the needs of our office space to help us work together as multi-disciplinary teams.
UX playbook: Real world user exercisesInVision App
Users are full of surprises. And they have a way of finding confusing spots in a product even if your team meticulously planned and designed it. In this session, our very own Clark Wimberly walked us through a number of fun and challenging exercises aimed at keeping users happy.
These are the slides from a talk given on March 4, 2012 at the Harvard Business School Entrepreneurship Conference. It summarizes ten key lessons in being a great product leader from over a decade of experience in consumer software.
It is based on a lecture given on the same topic on August 31, 2011 at LinkedIn.
10 years of picking fights and getting kicked out of a meetings - Mike Downs shares his personal quest to define "usability." Mike will dive deep in to describing why usability is important for your websites and web applications. He will offer up pointers on how to think about your own projects with a user focused mind.
Mike has over eighteen years of Internet marketing strategy and product management experience helping create, shape, and launch technology products on the Web. Mike is very passionate about how human beings use computers. Focusing on usability and user experience for the last 10 years, Mike has helped retail giants like Macy's and The Gap as well as government organizations like Tourism British Columbia and Service Nova Scotia deliver experiences that engage their audience.
PDMA 2008 World Class Web 2.0 Product OrgAdam Nash
This is the presentation from the PDMA 2008 presentation by Adam Nash on "Building a World-Class Web 2.0 Product Organization" from September 15, 2008.
EiR & Engineering Continuing Ed: Understanding the Web Site Feedback LoopLaunch Angels
No matter what the target customer, understanding what moves them to adopt your offering or make a purchase is essential. Equally important in the b-to-b and b-to-c arena, understanding the feedback loop is key to the success of any startup. This class will cover the cools and techniques of this important aspect of the lean startup.
This session is part of the continuing education program for Wasabi Ventures EiRs and engineering staff.
If you are interested in joining the alums, email wvacademy@wasabiventures.com
A presentation given at the IBM UX conference in Israel in March 2015.
In this presentation I discuss what is UX research and why it's a lot simpler than people think it is.
This is part two of the Lean UX workshops outlining in a practical way, the Lean UX processes. These workshops are run as part of the Lean UX Labs experiment.
You can't take creative people, stick them in sterile, lowest cost per square foot spaces, and expect them to achieve the best work of their lives. At Atlassian, we've been focussing heavily on the design of our work spaces, to create flexible, engaging, delightful, and yes productive places for our teams to work in.
It's about a lot more than foosball tables and beanbags, and we think what we've learned can have value from a freelancer's home office, to entire buildings (like ours). As our organisation has evolved from its engineering roots to incorporate a large design team, so have the needs of our office space to help us work together as multi-disciplinary teams.
UX playbook: Real world user exercisesInVision App
Users are full of surprises. And they have a way of finding confusing spots in a product even if your team meticulously planned and designed it. In this session, our very own Clark Wimberly walked us through a number of fun and challenging exercises aimed at keeping users happy.
These are the slides from a talk given on March 4, 2012 at the Harvard Business School Entrepreneurship Conference. It summarizes ten key lessons in being a great product leader from over a decade of experience in consumer software.
It is based on a lecture given on the same topic on August 31, 2011 at LinkedIn.
10 years of picking fights and getting kicked out of a meetings - Mike Downs shares his personal quest to define "usability." Mike will dive deep in to describing why usability is important for your websites and web applications. He will offer up pointers on how to think about your own projects with a user focused mind.
Mike has over eighteen years of Internet marketing strategy and product management experience helping create, shape, and launch technology products on the Web. Mike is very passionate about how human beings use computers. Focusing on usability and user experience for the last 10 years, Mike has helped retail giants like Macy's and The Gap as well as government organizations like Tourism British Columbia and Service Nova Scotia deliver experiences that engage their audience.
PDMA 2008 World Class Web 2.0 Product OrgAdam Nash
This is the presentation from the PDMA 2008 presentation by Adam Nash on "Building a World-Class Web 2.0 Product Organization" from September 15, 2008.
EiR & Engineering Continuing Ed: Understanding the Web Site Feedback LoopLaunch Angels
No matter what the target customer, understanding what moves them to adopt your offering or make a purchase is essential. Equally important in the b-to-b and b-to-c arena, understanding the feedback loop is key to the success of any startup. This class will cover the cools and techniques of this important aspect of the lean startup.
This session is part of the continuing education program for Wasabi Ventures EiRs and engineering staff.
If you are interested in joining the alums, email wvacademy@wasabiventures.com
A presentation given at the IBM UX conference in Israel in March 2015.
In this presentation I discuss what is UX research and why it's a lot simpler than people think it is.
This is part two of the Lean UX workshops outlining in a practical way, the Lean UX processes. These workshops are run as part of the Lean UX Labs experiment.
OVERVIEW: USING DIGITAL METRICS TO GAIN MEMBER INSIGHTHighRoad Solution
Join us as we delve deeper into the best practices of Using Digital Metrics to Gain Member Insight. We'll explore who's doing it right, what are the important criteria that make it successful and how you can do it.
I hope that you design your own workbook and visual management boards. Making this process your own is how the work is enabled. Most people take a course and download the software or the workbook and try to apply without going through the necessary steps to learn the process. I hope that you have started your experiment, your PDCA cycle in adding these thoughts to your toolbox and the way you do your work. There is a Slideshare presentation on the workbook using this slide deck.
Software Development Better, Faster, Stronger with Feature PrioritizationMentorMate
A guide to save time and align your stakeholders
How can a group of stakeholders with different priorities agree which features of a product are the most important? The answer is feature prioritization.
Increasing Analytical Thinking In Agile Teams 1.5 (1).pptxNickFoard2
Is your team not delivering the needed outcome? Do you keep building the wrong thing? Does the solution work but doesn't solve the problem? Maybe your Agile Team lacks analytical thinking. Everyone in your team can apply critical and analytical thinking to create better outcomes and higher value levels for your customers.
2 hours training on Mobile UX with Farah Nuraini, Interaction Designer at Traveloka, Indonesia
45 min theory: Research, Analysis, Design solutions and Testing
+ 1h15 min of hands-on exercises with the 5 facilitators from Traveloka.
Julie Grundy gives an overview of user experience Design, why it's important, guiding principles, UX research overview, and tactics used by UX professionals. November 2015.
Imagine a new environment, based on collaborative and flexible working, on technology that, used correctly, liberates rather than constrains.
Understand how Office365 will reduce cost and enable your organisation to work smarter - work faster and - work from anywhere.
Analytics is more than "slap on the google analytics tag and we're done". Any good Digital project starts out with a good set of Goals & Objectives...but when was the last time that you measured the result of those goals & objectives? Lean Analytics is about integrating the analytics in the whole process...from the start. In a LEAN way
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You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
7 Alternatives to Bullet Points in PowerPointAlvis Oh
So you tried all the ways to beautify your bullet points on your pitch deck but it just got way uglier. These points are supposed to be memorable and leave a lasting impression on your audience. With these tips, you'll no longer have to spend so much time thinking how you should present your pointers.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
2. Proprietary & Confidential 1
Who, what, where?
Next Generation Software
We’ve been exploring the future of the
Modern Survey platform. Interacting
with prototypes for new dashboards and
action planning concepts that will
influence the design and direction.
Designing for the Future of Employee Listening
HP, Swiss Re, Merck,
Walgreens, McKesson,
McKesson, Marriott
+ (multiple Aon managers)
Aon Client User Group In-Person Session
Thursday, September 14th New York, NY
3. Proprietary & Confidential 2
Why?
As much as we think our decisions matter. It’s
our users opinions and needs that really count.
You are not your user!
4. Proprietary & Confidential 3
How?
Sketch Wireframe Prototype
Getting the design right, and the right design.
Anyone can design a pretty app, but if it doesn’t solve a real need in an enjoyable way.
Nobody’s going to use it. Involving our clients in the design process will lead to
better applications built to solve their needs, give them a sense of ownership,
and hopefully make them feel like valued partners.
The value of prototyping
TEST
TEST
TEST
5. Proprietary & Confidential 4
The Manager Experience with Action Planning
Usability testing lets the design and development teams identify problems before they
are coded. The earlier issues are identified and fixed, the less expensive the fixes will
be in terms of both dev hours and possible impact to the roadmap.
6. Proprietary & Confidential 5
What were key insights and takeaways from the meeting?
• Overall the feedback was positive. We are headed in the right direction.
• Recommending actions based on our best practices was appreciated.
• Need better and consistent language. Icons, labeling, and explanations.
• Users really seemed to like the idea of the COACH as long as it focuses on
insights into their scores and guiding them to smart actions.
• Users liked adding actions from the dashboard and the insights provided.
• Dashboard needs to be even lighter still.
• Need more handholding in selecting actions and understanding Engagement.
• Other managers recommendations on actions is appreciated.
• Users just want to know what their priorities are.
• Find the right balance of just enough info to select the right action.
• Platform must be clean, informative, intuitive and able to answer questions.
• Show the right information to the right people at the right time.
• We should test much more and more often!
7. Proprietary & Confidential 6
What worked?
• Directly add actions from dashboard
• Engagement Front and Center
• Likes the journey of insight into
action.
• Soft and inviting design. Generally
Intuitive
• Likes the info in the coach. Felt
personal, not just another KPI
• Like the section title as questions
posed. Such as “Focus my energy”
• Inclined to share because of positive
verbiage
• Amazon like ratings. Visual language
I know
• Comfortable scrolling through
screen.
• Like the coach walkthrough, Coach
wizard is recognizable as a feature.
• Feels like a next generation app
8. Proprietary & Confidential 7
What didn’t work?
• COACH not immediately
recognizable.
• A lot displayed. Overwhelming.
Going to take a lot of time. Too
much reading
• I would stop if my score improved.
Scroll only if I did poorly
• Icons and text language not
consistent
• Would need to stop, download and
talk to team before proceeding
• Actions: Not ready to start
choosing.
• Empty action space was confusing /
intimidating
• Afraid of “commitment” to actions
• Felt constrained by picking just 3
actions
• Actions: Still feels complicated
overall
• To many clicks
9. Proprietary & Confidential 8
Questions?
• Can I get more info on actions?
• How do I tie an action to a driver?
• Where is the priority coming from?
• Why Did my Scores Go Up?
• Coach: a lot of translation efforts
• How do I find last year’s focus area
• Engagement levels? Where are my
low hanging fruit (passives)
• What does committed mean?
• If I assign an action, what if person
doesn’t qualify to access the site?
• Where can I add my own action?
• What does recommended mean?
• Actual Actions – how to validate?
• How to help manager celebrate the
positives?
• Not sure if engagement score is
good, bad or otherwise
• Is this my team’s or my results?
10. Proprietary & Confidential 9
Ideas?
• Link to external or Aon thought
leadership
• “Share” should crowd source value
not create anxiety & exposure
• Coach should pop up on log in
• Filters: can this float with you down
the page as you scroll?
• Combine insights with actions on
the same screen for reference
• Weight one action over another. “If
you work on x, the results will be 10
fold compared to other actions”
• Go lighter on the dashboard.
• Categories of actions for different
target groups
• Engagement as part of performance
management goals. May have 2
systems, admins, logins, etc…
• Balance of just enough
• Language more observational vs
Judemental. “Good job”, vs “this is
why score went up”
• System should tell me when to get
out and talk to my team.
• Process more open to team feedback
