The document discusses the design of a quality management system for the Santa Maria education center in Bogota, Colombia according to the ISO 9001:2000 standard. It begins with an overview of the center's history, mission, clients, and objectives. It then covers key aspects of developing a quality management system including determining requirements, designing processes, and certification. The proposed system will assess the center's strengths and weaknesses, document all processes, implement quality standards, and evaluate the economic impact of the new system. The goal is to improve the center's educational quality and processes to better meet the needs of students, teachers, and families.

1. UNIVERSIDAD DE LAS FUERZAS ARMADAS-ESPE
SUBJECT:SOCIO EDUCATIONAL PROJECT
TUTOR: DR. MIGUEL PONCE
THEME: Design of quality management system in the
Santa Maria center through the application of the
standard ISO 9001-2000
GROUP: TWO
STUDENTS:
Montesdeoca Benitez Diana Priscila
MORA ORTIZ ESPERANZA ALEJANDRINA

2. GENERAL OBJETIVE:
Specific objectives
* Determine the academic and
infrastructure training
requirements of the Santa
María Center's clients.
* Design a proposal to
improve the processes of the
Center's quality system
Design a quality management
system in the Santa María
center applying the ISO
Standard 9001:2000
* Carry out the
economic evaluation
of the
implementation
project of the quality
management
system of the Santa
María Center
OBJECTIVES

3. The Santa María Center was founded on
March 17, 1980. It was founded by the
sisters Annunciata and Jean
Baptiste.where a religious, moral and
integral formation was offered to the
personnel that worked in the foundation
It is located in Carrera 34 # 183a +91, in the town of
Usaquén, San Antonio neighborhood and is made up of 250
boys and girls between 4 and 12 years old enrolled in pre-
kindergarten, kindergarten, transition, first, second, and third
grades. fourth and fifth grade of primary school, children of
197 families of scarce resources that inhabit the sector of the
surrounding neighborhoods
In the center there are 11 teachers, a
librarian, the academic coordinator, the
coordinator of coexistence, the rector, a
preschool assistant, a general secretary,
two general service people and a worker
and high quality voluntary help
Collaboration of some companies who
contribute money, training and logistic
support to the implementation of some
key projects for the development of the
mission.
It is a school
institution created to
respond to the need
for community
education
GENERALITIES OF THE SANTA MARÍA CENTER

4. Institutional Educational Project (PEI)
It is based on three factors: *insufficient quotas in
local schools, * high cost of private schools
* moral, ethical, intellectual and aesthetic conditions
that the center thinks must be met with quality and
excellence, from a Catholic perspective.
The purpose of this project is to carry out the
documentation that the Santa María center needs for
its subsequent certification in quality. This certification
brought with it a medium and long term, an increase
in the quality of administrative processes, training,
pedagogical, academic social and financial
an ideal instrument to achieve this goal is the ISO:
9001: 2000 is the set of parameters that refer to
quality management systems in the production of
goods and services. Its objective is the standardization
of production forms required, to increase the quality
of a product or service.
There are different resources for the achievement of
strategies for the permanent follow-up of the
formulation, regulation of policies regarding
educational quality.
The Department of District Education of Bogotá,
which in 1997, through Decree No. 379 of May,
presented the "Award to Excellence" as a recognition
and encouragement to state and private educational
institutions that have managed to successfully
articulate the pedagogical and administrative tasks in
the innovation and improve educational action.

5. The main objective of this award is to identify
exemplary experiences in the construction and
implementation of quality-oriented management
approaches in state and private schools of pre-school,
elementary and middle school in the Capital District)
The Award seeks to provide Educational Institutions
with a self-assessment tool that allows them to know
and document the status of their management
processes and formulate improvement strategies in
the implementation of the PEI.
Through the process of self-evaluation, the Ministry of
Education aims to identify the level of management of
each educational institution by examining its capacity
to assimilate the processes of change over time and
achieve the proposed results.
The institution deserving of the Award is
distinguished because it demonstrates and ensures
good results of the students; the achievements that it
achieves are the result of the management approach
that also develops differentiating and innovative
elements that distinguish it from others; it documents,
consolidates and continuously improves the quality of
its processes and has the capacity to teach others.
he Santa Fe de Bogota Award took important
elements of the work done by MEALS of Colombia,
executives invited in the year 1992 to rectors initially
private and later public to reflect on the management
of quality in the Educational Institution.
Integral management of quality for educational
institutions and the participation of many public and
private schools in this project known as LIDERS SIGLO
XXI

6. 2.1 Introduction to the concept of quality Quality is a
term that is found in several contexts and seeks to
convey the image of something better, that is, an
idea of excellence.
The objectives that base the interest of the
companies for the quality are: to look for the
satisfaction of the client, prioritizing in their
objectives the satisfaction of their needs and
expectations; * guide the culture of the organization
directing efforts towards continuous improvement. *
motivate their employees to be able to produce high
quality products or services.
Historical evolution In the industrial sector, the
interest for quality began mainly as a defensive
strategy to solve their problems of competitiveness
of products, with the idea of reducing costs.
The quality of many companies obeyed their need to
find a strategy to continue in the market. The
objective was to ensure certain levels of productivity
and competitiveness that made it possible for the
company to survive.
quality is translated into a strategy with which to
compete in your market; Quality has become a
strategic necessity. The leading company must know
what its potential clientele expects and needs, it has
to produce a good product, to achieve it, the
companies link their market strategy to their quality
system.
Theoretical framework

7. The Total Quality Management is a set of organizational
techniques aimed at obtaining the highest levels of quality
in a company. These techniques are applied to all the
activities of the organization, which includes the final
products, manufacturing processes , buying and selling
From Quality Control to Total quality In the United States
and Europe, quality control has been part of the industry
during its recent history. what encompasses the total
quality, occurred as a result of the transformation of
Japanese industry after the Second World War.
he aim of quality control actions is to identify the causes of
the variability to establish methods of correction and
prevention to ensure that the products manufactured meet
the design specifications. The principles of total quality
include: exemplary management, concern for continuous
improvement, adherence of all professionals, change in the
culture of the organization to introduce and share the
values of concern and improvement, evaluation and
planning of quality .
.2 Influential characters in quality The concept of quality has
developed over the years. For this has been of fundamental
importance the different concepts of quality that have
issued different thinkers who has excelled in the issue
throughout history.
2,3 quality standards 3. According to the Royal Academy of
Language, standardize is "What serves as type, model,
standard, pattern, or reference" or "Documented
agreements, approved by consensus, containing technical
specifications or other precise criteria to be used as rules,
guidelines It is established as an essential characteristic for
the success of any Standard.

8. 2.4 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION had its
beginnings in 1936 when 22 countries met to found the International
Federation of National Standards Committees ISA. This body was replaced
in 1947 by the ISO is a set of national standards.
National standards, grouping 146 countries. The mission of the ISO is to
promote the development of standardization and related activities in the
world, the exchange of services and goods and promote the cooperation
of the scientific, technological and economic intellect.
BEGINNING 1. Consensus: manufacturers, vendors, users, consumer
groups, analysis laboratories, governments, specialists and research
organizations. * 2. Global Industrial application: global solutions to satisfy
industries to global customers 3. Voluntary: international standardization is
conducted by the market.
2.4.1 Basic Standards of the ISO 9000: 2000 family ISO is a set of
international standards and quality guidelines that has gained a worldwide
reputation as a basis for establishing Quality Management Systems
SO 9000 Quality Management system. Basics and vocabulary to
understand the standards. ISO 9001 Quality management system
requirements that is used to effectively meet the customer's requirements
and the regulations for customer satisfaction. ISO 9004 Quality
Management Systems. Guidelines for Performance Improvement This
standard provides assistance for the improvement of the Quality
Management system to benefit all interested parties through the
maintenance of customer satisfaction. ISO 19001 Guidelines for
Environmental and Quality Audit. Produces guidelines to verify the ability
of the system to achieve quality objectives..

10. Los objetivos especificos del servicio que presta así como
el propósito y los intereses de la organización educativa
adecue estos requisitos a sus prácticas habituales.La norma
internacional promueve la adopción de un Enfoque Basado
en procesos cuando se desarrolla, implemanta y mejora la
eficacia de un sistema de Gestión de calidad, para
aumentar la satisfacción del cliente.
2.5 PROCESS-BASED APPROACH ISO 9001: 2000 standards
refers to the "Process-based Approach" "set of mutually
related activities, which transform input elements into
results". The ISO 9001: 2000 Standard emphasizes the
importance for an organization such as the Santa María
Center of identifying, implementing, managing and
continuously improving the efficiency of the processes that
are necessary for the Quality Management System. In
order to achieve the objectives of the organization.
The P-H-V-A cycle (plan, do, verify and act) is applied to
the entire Quality Management System of the Santa María
Center. PHVA is a dynamic cycle that can be developed
within each process of the organization and in the pr ocess
system as a whole.
The maintenance and continuous improvement of the
process capacity can be achieved by applying the concept
of PHVA at all levels within the organization Principle of
quality management is linked to the process-based
approach is the system approach to management which
states that "identify, understand and manage interrelated
processes as a system, contributes to the effectiveness and
efficiency of an organization in the achievement of its
objectives "

11. hain of interrelated processes to determine the network of processes will be held
regular meetings with the Quality Committee of Santa Maria Center in order to
analyze all existing processes and define their responsible. Within the Quality
Management system, this network has inputs and outputs, the delineation thereof,
the audits and responsibility of this, the requirements that must be met. *documents
control * control of records *Internal audit *Control of nonconforming product
*Corrective action *Preventive action.
Fundamentals of quality in education. Educational Institutions,
as well as quality organizations, seek to permanently improve
their processes, grow, achieve the objectives that are proposed,
achieve the goals, satisfy their customers and be better and
better. Educational Institution is the training of its students, all
the processes that take place there, must be focused to their
satisfaction the Institution fulfills its role, the desire to improve
becomes motivation for learning.
The Institution must seek means and procedures to reach each
of the students and exploit their power. The educator should
help each student to discover their abilities and potentialities
to channel them properly. The teacher is one of the most
important agents in the teaching process. The institution must
design mechanisms that allow knowing their needs and satisfy
them in order to facilitate and cooperate in the achievement of
their work.
2.7 CERTIFICATION ORGANIZATIONS OF ACCREDITED
SYSTEMS These have as functions to elaborate, adopt and
disseminate Technical Standards in accordance with
international guidelines and in accordance with the needs
arising from the economic and social development of the
country, provide certification services for products and quality
systems. Quality management, in order to contribute to the
implementation of quality systems, raise products and services.

12. Colombian Institute of Technical Standards and -Certification
(ICONTEC) Private organization, composed of representatives of
the public sector, producers and consumers of private sector. It
was founded on May 10, 1963. It is accredited before the
Superintendence of Industry and Commerce as a certification
body for Industrial products, quality systems in the industrial
sector and Environmental Management Systems.
SGS Colombia S.A has an international network of unique work.
formed by 392 subsidiary companies. Its parent company is
located in Geneva, Switzerland. Bureau Veritas Quality
International (BVQI) Certification Body for Quality Systems and
Environmental Management Systems. It has more than 60 offices
in the world. 24 international accreditations. World leader in
certifications of quality, environment and product management
systems.
Corporation Center for Research and Technological
Development (CIDET) Association of private law with mixed
participation of legal and natural persons from the national and
foreign public and private sectors. International Certification and
Training S.A. IC & T Accredited by the Superintendence of
Industry and Commerce to carry out product certifications and
quality management systems under ISO 9001 Standard for
different areas according to the Industrial International
classification.
3. STRATEGIC DIAGNOSIS It is necessary to make an integral
analysis of how the Santa María Center is currently where it is
possible to know its internal and external reality. Collect
information about the environment surrounding the institution,
the needs and expectations of the educational community and
the concept that the institution has its clients, in order to identify
strengths, weaknesses, threats and opportunities that arise to
start the process of improvement. .
The logistic support of Colegio Santa María, to participate in the
study and implementation of the Siglo XXI Leaders Project,
whose mission is to contribute to the improvement of
educational management processes and cultural transformation
through continuous work among companies and educational
institutions, based on the continuous improvement.
STRATEGIC DIAGNOSIS

13. A judicious institutional diagnosis, have allowed to
clarify the horizon to walk steadily towards the
achievement of ambitious goals that allow more and
more, children and their families, overcome physical,
intellectual and moral poverty to live with dignity, joy
" the responsibility of each member of the
educational community depends on the harmony of
the community. "
The Santa Maria center already had a couple of the sensitization stage where
a learning strategy was used that can be described as knowing (studying,
asking, discovering). The instruments to know the needs and expectations of
the Educational Community were the survey, interview, the review of
institutional documents and the discussion in the Committee of Quality and
coexistence and in the different organs of the school government.
From the surveys and their respective analysis, the
following were identified as clients' requirements:
Students * preparation of excellence to access
secondary * Clear sense of belonging and
responsibility * Catholic principles * Ability to face
familiar and social situations with maturity. * Own
dining room * Expansion of technology rooms *
Access to soccer fields.
Teachers *Growth opportunities * Autonomic and trust in work *
Physical and spiritual well-being * That the programs that are offered
really satisfy the needs of society, their environment * Expansion of
technology rooms * Provision of didactic material and bibliographic
reference
Families * Education of excellence, human, spiritual that allows the formation in
values of their children. * Good learning, teaching and monitoring of their children *
Expansion of the number of places * More economic support

14. DOCUMENTATION OF THE QUALITY
MANAGEMENT SYSTEM

15. SYSTEM MANAGEMENT INDICATORS

16. SYSTEM IMPLEMENTATION PLAN

17. ECONOMIC EVALUATION OF THE PROJECT