Most awaited standard EOMS ISO 21001 now released & started certification by leading small, middle & evaluation in the education field

1. presentation and overview of the
standards in education sector
Sadanand Borade www.knowledgeinnovation.eu
ISO 9001 & 2100
the

2. ntroduction to ISO
2 www.knowledgeinnovation.eu

3. ntroduction to ISO
3 www.knowledgeinnovation.eu

4. 4 www.knowledgeinnovation.eu
a globalplatform
for creating
consensus

5. 5 www.knowledgeinnovation.eu
a globalplatform
for creating
consensus

6. ISO 21001 is a specific standard
MANAGEMENT SYSTEM STANDARD
EDUCATIONAL ORGANIZATIONS
SO stands for International Or
was founded in 1946 and is a non-governmental
evelopment of consensus in formulating Internation
ature.
SO 9001 is a generic standard
QUALITY MANAGEMENT SYSTEM
ORGANIZATIONS
specific standard
STANDARD FOR
ORGANIZATIONS
rganization for Standardizatio
tal organization based in Geneva. It facilitates
ional Standards. These standards are voluntary in
standard
SYSTEM STANDARD FOR ANY

7. Management Systems
What the organization does to
activities in order that its products
organization’s objectives, such
– satisfying the learners’ requirements
– balancing requirements from
– complying to regulations, or
– meeting educational objectives
Systems
to manage its processes, or
products or services meet the
such as
requirements
from other stakeholders
or
objectives

8. Management Systems
• Large organizations, or ones with
function well without management
• In the fields of education, multiple national and regional
have regulated parts of these management
• Educational organizations around
9001 to their quality management.
• ISO 21001 make a comprehensive set
practices available for all educational
Systems
with complicated processes, could not
management systems.
In the fields of education, multiple national and regional standards,
management systems
around the world have been applying ISO
management.
a comprehensive set of these successful
educational organizations

9. Management System
• All ISO Management Systems use a
Level Structure in line with the
• Examples of Management System
– ISO 9001: Quality Management
– ISO 14001: Environmental Management
– ISO 45001: Health & Safety Management
– ISO 27001: Information Security
Management System Standards
Systems use a harmonised High-
the ISO Directives
System Standards
Management
Management
Management
27001: Information Security Management System

10. High-Level Structure
1. Scope
2. Normative References
3. Terms and Definitions
4. Context of the Organization
5. Leadership
Structure
6.Planning
7.Support
8.Operation
9.Performance Evaluation
10.Improvement

11. Why Implement ISO 9001 /
• better alignment of objectives and activities
with policy;
• enhanced social responsibility by providing
inclusive and equitable quality education for
all;
• more personalized learning and effective
response to all learners and particularly to
learners with special education needs and
distance learners;
• consistent processes and evaluation tools to •
demonstrate and increase effectiveness and •efficiency;
ISO 9001 /21001
•
•
• increased credibility of the organization;
• a means that enables educational
organizations to demonstrate their
commitment to effective quality management
practices;
• a culture for organizational improvement;
• harmonization of regional, national, open
and proprietary standards within an
international framework;
widened participation of interested parties;
stimulation of excellence and innovation.

12. Management Principles
QMS Principles
 Customer focus
 Leadership
 Engagement of people
 Process approach
 Improvement
 Evidence-based decision making
 Relationship management
Management Principles
EOMS Principles
 Focus on learners & other benificiers
 Visionary Leadership
 Engagement of people
 Process approach
 Improvement
 Evidence-based decision making
 Relationship management
 Social Responsibility
 Accessibility & Equity
 Ethical Conduct
 Data Security & Protection

13. Processes
• ISO 21001 concerns how an
about its work.
• Processes affect final products or
• ISO 9001 gives the requirements
organization must do to meet learners' and
beneficiaries' requirements.
concerns how an organization goes
products or services.
requirements for what the
meet learners' and other

14. Processes

15. Key Difference
ISO 9001
focus on:
customer
satisfaction
ISO 21001
satisfaction
of
learners and other beneficiaries
(government, labour market,
parents & guardians)
recognition of roleof
educational organizations’
social responsibility

16. Need for Special Standard
Educational organization can never guarantee the success of its learners, there
are a number of ways that it can more effectively meet their needs and
contribute to better learning outcomes.
ISO 21001, Educational organizations –
organizations – Requirements with guidance for use
standard that is partially aligned with ISO
systems. It provides a common management tool for educational organizations
aiming to improve their processes and address the needs and expectations of
learnersandotherbeneficiaries (government,
.
Need for Special Standard
organization can never guarantee the success of its learners, there
are a number of ways that it can more effectively meet their needs and
.
– Management systems for educational
Requirements with guidance for use, is a management system
ISO 9001:2015 for quality management
provides a common management tool for educational organizations
aiming to improve their processes and address the needs and expectations of
(government,labour market, parents & guardians)

17. ISO 9001 Key Changes
 Introduction of new clauses
Understanding organization and its con
Understanding needs and expectation o
 High level structure – Common clauses for
 Leadership – Involvement of Top managem
 Role of Management representative elimin
 Quality policy and objective compatible with
 Integration of QMS requirements into busi
 Process approach as a requirement, instea
 Risk based thinking-Determination of risk
and to customer satisfaction.
 Organizational resources: Knowledge as a
 Documented information= document and
 Vendors/ suppliers/outsourced process=
9001 Key Changes
context
of interested parties.
for QMS, EMS,EOMS etc.
ment.
nated & shifted to leadership.
ith strategic direction
iness process.
ead of systematic approach.
k to conformity of goods and services
a resource= Knowledge bank.
and records. No mention of quality manual.
External providers.

18. ISO 9001/21001 Requirements
Context of the Organization
- Understanding the needs and
interested parties
- Determining the scope of the
- (creating) a management system
Requirements
needs and expectations of of all
Determining the scope of the management system
system

19. ISO 9001/21001 Requirements
Leadership
- Responsibilities of Top Management
- Management focus on Learner and Other
Satisfaction
- Delegation of Authority
- Developing and Communicating
Requirements
Management
Management focus on Learner and Other Beneficiary-
Communicating an Organization’s Policy

20. ISO 9001/21001 Requirements
Knowledge Management
- Determine the knowledge necessary
achieve conformity of products and se
- The knowledge shall be available to
knowledge can be Internal sources e.g
experience, lessons earned from failu
- External sources e.g. standards, academic
knowledge from customer.
Requirements
for the operation of its process and to
ervices.
the extent necessary. Organizational
e.g. Knowledge gained from
lures, one page learning.
demic, conferences, trainings,

21. ISO 9001/21001 Requirements
Quality Policy
- Establish Quality Policy appr
context of the organization and
direction
- Provides framework for setti
- Commitment to satisfy applica
Developing and Communicating
- Commitment to continual imp
Requirements
ropriate to the purpose and
and supports its strategic
setting quality objectives
cable requirements
Communicating an Organization’s Policy
provement

22. ISO 9001/21001 Requirements
Quality Objectives
- Establish Quality Objectives
policy.
- The objectives shall Be Mea
Requirements
Establish Quality Objectives consistent with the quality
Be Measurable.

23. ISO 9001/21001 Requirements
Planning
- Actions to address risks and
- Setting objectives and planning
- Planning of changes
Requirements
risks and opportunities
planning how to achieve them

24. ISO21001 Requirements
Operation
• Programme design &
development
• Curriculum design &
development
• Assessment design &
development
• Preparing for service provision
• Admission of learners
Requirements
provision
• Delivery of prorammes
• Summative assessment
• Recognition of assessed learn
• Protection & Transparency of
Learners’ Data
• Property belonging to interest
parties

25. ISO 9001/21001 Requirements
PerformanceEvaluation
• Satisfaction
– Monitoring Satisfaction
– Handling complaints
– Analysis & Evaluation
• InternalAudit
• Management Review
Requirements

26. ISO 9001/ 21001 Requirements
Improvement
• Non-Conformity &
CorrectiveActions
• Continual Improvement
Requirements

27. Certification and registration
• Certification is known in some countries as
• It means that an independent, external body has issued
statement that the fulfilment
(e.g. specified in a standard such as
been demonstrated.
• ISO does not carry out certification and does not issue
approve certificates,
registration
Certification is known in some countries as registration.
It means that an independent, external body has issued a
fulfilment of specified requirements
(e.g. specified in a standard such as ISO 21001) has
ISO does not carry out certification and does not issue or

28. Accreditation
• Accreditation involves recognition of the certification
• It means the formal approval by a specialized
certification body is competent to carry out ISO 21001
• Accreditation bodies must meet the requirements of ISO/IEC
operate against the same rules and principles,
recognition
• Certificates issued by accredited certification bodies
certificates - may be perceived on the market as having increased
• ISO does not carry out or approve accreditations.
of the certification body.
specialized body - an accreditation body - that a
certification body is competent to carry out ISO 21001 certification
must meet the requirements of ISO/IEC 17011, to ensure they
principles, and to facilitate cross-border
Certificates issued by accredited certification bodies - and known as accredited
may be perceived on the market as having increased credibility.
accreditations.

29. Certification is a business
• Certification is a decision to
reasons:
• if it is a contractual, regulatory,
• If it meets learner and other beneficiary
• it is part of a risk management programme,
• if it will motivate staff by setting a
Certification is a business decision
be taken for business
regulatory, or market requirement,
If it meets learner and other beneficiary preferences
management programme, or
by setting a clear goal.

30. SO 9001 is currently implemented by reputed
educational organizations.
SO 21001 is published on 2
currently implemented by reputed
on 2nd May 2018.