KFC uses various Total Quality Management techniques to ensure consistent quality and customer satisfaction. These include benchmarking processes against competitors, involving employees in quality initiatives, and continuously improving operations. Some specific TQM methods applied are Six Sigma to identify and measure processes, JIT to reduce cycle times, HACCP for food safety management, and ISO 9001 certification. Implementing these TQM practices throughout all levels of the organization helps KFC maintain its competitive edge.

1. PRESENTATION ON
TQM OF KFC
Presented To:
Presented By:
Prof. Pranshuman Parashar
Jyoti
Rohit Kumar
PRESTIGE INSTITUTE OF
MANAGEMENT, GWALIOR

3. History of KFC
 KFC stands for ‘Kentucky Fried Chicken’ and was started
by a budding entrepreneur by the name Harland Sanders.
 The first franchise was started way back in 1952.
 Total revenue of the company approximate $12 billion.
 The first overseas franchise was established in the United
Kingdom in 1964.
 KFC headquarter in Kentucky (U.S.).

4. Other fact about KFC
 Today KFC boasts of nearly 18,000 outlets in 120
countries.
 It has approximate 5 lac employees.
 KFC serve more than 12 million customers each day in
109 countries and around the world.
 First outlets opened in India in June 1995 at Brigade
Road, Bangalore.
 In India it has 299 outlets.

5. Mission and vision
Vision Statement
To be the leading integrated food services group in the
ASEAN region delivering consistent quality products and
excellent customer-focused service.
Mission statement
To maximize profitability, improve shareholder value and
deliver sustainable growth year after year.

6. TQM of KFC
Benchmarking
Employee Involvement
Continuous Improvement

7. Benchmarking
 Benchmarking is a process which involves obtaining
historic construction cost information collected.
 This historic information provides the benchmark against
which a customer can assess their projects value for
money at a base building level with set specifics separated
out.

8. Employee Involvement
 Total Quality Management (TQM) programs are an
important and prominent approach to management.
 Nowadays, most large corporations have a program that
incorporates some of the practices and principles of total
quality management. One of the most important principles
of TQM concerns employee involvement.

9. Continuous Improvement
 In order to comprehend the need for improvement
in the construction industry and to better manage
our project and construction companies especially
like KFC.
 To be competitive in market, McDonald has
provided more consistent quality and value to their
owners or customers.

10. Technique of TQM Used by KFC
 Six Sigma
 JIT Model
 Hazard Analysis Critical Control Point (HACCP)
 ISO 9001

11. Six Sigma
 In the mid-1980s Six Sigma was started. Motorola
was started Six Sigma but popularized in the 1990s
by Allied Signal and General Electric. By using Six
Sigma The management has identifying and
measuring the processes of their organization
before the work is done

12. JIT Model
 Cycle Time has become a critical quality issue in
today's fast-paced world.
 Cycle time refers to the steps taken to complete a
company process, such as making an airline
reservation, processing an online order, or opening
a retirement fund.

13. Hazard Analysis Critical Control
Point (HACCP)
 HACCP is a management system for the assurance
of food safety. The process includes identifying,
evaluating and controlling hazards i.e. physical,
biological and chemical to ensure food safety.
 It is applied from receiving of raw materials at our
restaurant until serving to our customers.

14. ISO 9001
 ISO 9001 certification is suitable for all sizes and
types of organizations and is well established
around the world as an invaluable Quality
Management System standard.
 It is suitable for organizations in all industry
sectors and will help your organization to improve
management processes to compete locally and/or
globally.

15. Conclusion
 We conclude that TQM is a very important concept
use to apply in an organization or company daily
operations.
 TQM principles must be supported at all levels of
the organization or company as to be effective in
improving quality from the lowest-level hourly.
 KFC use these techniques in effective manner.

16. Thank