Focus Group Findings :
Three Design Comparison
Company Y, Location S
RESEARCH OBJECTIVES

   Comparison of three proposed design concepts
      Aspects of overall design
      Elicit reactions to features like views, balcony, terrace
       design, ventilation etc.

   Comparison of the proposed design concept vis-à-vis other
    designs
RESPONDENT PROFILE
   Common Characteristics
      SEC A, Age 30-40, Senior Managers OR Businessmen
            Disclosed Salaries between 1-2 lac per month
       Couples since the decision is usually a joint one
            Each focus group will have 3 couples
       Budget for new house : 1 Crore & Above

   Current Residential Location
      Group 1 : Residing in Location S
      Group 2 : Residing in Bandra to Mahim
CONCEPTS
   A total of six concepts shown
      3 of Leading Architect (Concept A, Concept B, Concept C)
      3 Company Y concepts (Concept D, Concept E, Concept F )
            Concept D : Single Tower
            Concept E : Two Towers
            Concept F : Two Towers Connected


   Concept Showing Process
      Individual rating of all six. Company Y concepts (coded
       D,E,F) discussed in-depth
      Sequence rotation for the second group


   P.S. : Leading Architectconcepts were fully fleshed out , with a
    lot of detail. On the other hand Company Y concepts were
    partially fleshed out, and a lot of detail pertaining to
    residential living was absent
Key Findings
INDIVIDUAL RATING: AVERAGE SCORE

                        GROUP 1           GROUP 2
                     (Average Score)   (Average Score)
   Concept A              8.5               8.5

   Concept B               5                6.5

   Concept C               6                 7

   Concept D              6.5               6.5
   Single Tower
   Concept E              7.5               7.5
     2 Towers
   Concept F               7                6.5
Connected 2 Towers
OVERALL RANKING OF CONCEPTS

1.   Concept A
2.   Concept E : Two Tower
3.   Concept F: Connected Two Towers
4.   Concept C
5.   Concept D : Single Tower
6.   Concept B
REACTIONS TO CONCEPT A
   Only positives, no negatives
      Beautiful design
      Unique
      Less monotonous lines
      Looks residential
      Everybody has their own view
      Full access to light/ air
      Not too many flats per floor – no cluttered/ congested feel


   “Like Eiffel Tower”
REACTIONS TO CONCEPT E (2 TOWER)
   Positives
      Modern design
      Round building …breaks monotony of straight lines in
       building design
      Nice complex…garden, pool etc.
      Seems to have all modern amenities
      Better than concept D which has only straight lines
      Better than concept F – less cluttered feel




   Negatives
      Since the concept is not fully fleshed out and details
       pertaining to residential living are not prominent, the
       concept looks like a commercial complex to some
       respondents although lesser than concept D and F
REACTIONS TO CONCEPT F
               (CONNECTED 2 TOWERS)
   Positives
      Round building looking nice…breaks monotony of straight
       lines
      Modern Design


   Negatives
      Connected buildings not liked – gives a cluttered and
       congested feel
           Lots of closely spaced flats , often overlooking each other
           Makes it look more like a commercial building.Like a modern call
            centre example : Mindspace, Malad
REACTIONS TO CONCEPT C
   Positives
      Spacious
      Greenery, Pool, Fountain…..




    Negative
     Too many flats on the same floor, might get congested
     Too many wings in the complex
      During some building/ complex celebration people will
      step on each other’s toes.
     Building design common- only straight lines
REACTIONS TO CONCEPT D
   Positives
      Modern looking
      All flats getting a good view




   Negatives
      Looks like a commercial complex
      Monotonous design
REACTIONS TO CONCEPT B
   Hardly any positives



   Negatives
      Very common
      Old fashioned design
      Lobby might be huge but small flats
CONCEPT E PREFERRED OVER
     THE OTHER Company Y DESIGNS

   This concept was liked best out of all three.
   It was considered modern
   It was considered more unique than concept D and less congested
    than F
   Balconies picked up spontaneously
   Glass seemed to add to the design and merge seamlessly with it
Reactions to Individual Elements
REACTIONS TO ELEMENTS
   Balconies
      Prefer covered ones; for security; for prevention from dust etc.
      Open balconies used for drying clothes etc; spoil the look of the
        building

   Two options for the terrace
      Terrace should be partially covered
      Terrace should be covered to prevent rain, but allow light


   Cross ventilation
      Was not an issue even when the flat plan shown
         “with such a lot of open space and greenery around, it will not
        be a problem”
      Perception that towers do not ventilation issue
PREMIUM ASSOCIATED WITH DUPLEX
            FLATS
   Duplex Flats
      Top Floor Duplex preferred to Ground Floor Duplex
      One can have ones privacy on terrace but not so for ground
       floor garden (people from other floors can see)

   Ground Floor duplex with private gardens
      20-25 % premium over normal flat rate


   Top floor duplex with private terraces
      30-35 % premium over normal flat rates
      Some respondents gave it the same premium as ground
       floor (20%)
REACTIONS TO VIEWS
   Overall reaction to views was great
      “like Lonavala..”
      “You don’t get this kind of view in Mumbai city”
      “Very open….and green”


   Reactions to Refinery
      Some were indulgent….it is far…so not a problem
      Some cautious…..’this can lead to diseases in the future’


   Reactions to Rehab :Generally Negative
      Most felt that “No, but nobody would want to look
       out…cant live overlooking this”
      Some respondents felt that “Will not matter from 6th
       floor”
THE VIEWS

                                          Rehab View




Approach Road                                                                           Hill
                                       Building Complex
     View                                                                               View




                                   Playground View
                           Facing West – good in view of Vastu*



*vastu /vas·tu/ (vahs´too) [Sanskrit] a traditional Hindu system of space design whose
purpose is to promote well-being by constructing buildings in harmony with natural forces
PREMIUMS ASSOCIATED WITH VIEWS

                    Rehab View
                   Rate : 6,500 +



Approach Road                             Hill
     View                                View
                  Building Complex
 Rate : 9,500 +                      Rate : 9,500 +




                  Playground View
                  Rate : 10,000 +
Appendix:
RESEARCH CONCEPTS USED

Architecture Design Feedback: A Customer Perspective

  • 1.
    Focus Group Findings: Three Design Comparison Company Y, Location S
  • 2.
    RESEARCH OBJECTIVES  Comparison of three proposed design concepts  Aspects of overall design  Elicit reactions to features like views, balcony, terrace design, ventilation etc.  Comparison of the proposed design concept vis-à-vis other designs
  • 3.
    RESPONDENT PROFILE  Common Characteristics  SEC A, Age 30-40, Senior Managers OR Businessmen  Disclosed Salaries between 1-2 lac per month  Couples since the decision is usually a joint one  Each focus group will have 3 couples  Budget for new house : 1 Crore & Above  Current Residential Location  Group 1 : Residing in Location S  Group 2 : Residing in Bandra to Mahim
  • 4.
    CONCEPTS  A total of six concepts shown  3 of Leading Architect (Concept A, Concept B, Concept C)  3 Company Y concepts (Concept D, Concept E, Concept F )  Concept D : Single Tower  Concept E : Two Towers  Concept F : Two Towers Connected  Concept Showing Process  Individual rating of all six. Company Y concepts (coded D,E,F) discussed in-depth  Sequence rotation for the second group  P.S. : Leading Architectconcepts were fully fleshed out , with a lot of detail. On the other hand Company Y concepts were partially fleshed out, and a lot of detail pertaining to residential living was absent
  • 5.
  • 6.
    INDIVIDUAL RATING: AVERAGESCORE GROUP 1 GROUP 2 (Average Score) (Average Score) Concept A 8.5 8.5 Concept B 5 6.5 Concept C 6 7 Concept D 6.5 6.5 Single Tower Concept E 7.5 7.5 2 Towers Concept F 7 6.5 Connected 2 Towers
  • 7.
    OVERALL RANKING OFCONCEPTS 1. Concept A 2. Concept E : Two Tower 3. Concept F: Connected Two Towers 4. Concept C 5. Concept D : Single Tower 6. Concept B
  • 8.
    REACTIONS TO CONCEPTA  Only positives, no negatives  Beautiful design  Unique  Less monotonous lines  Looks residential  Everybody has their own view  Full access to light/ air  Not too many flats per floor – no cluttered/ congested feel  “Like Eiffel Tower”
  • 9.
    REACTIONS TO CONCEPTE (2 TOWER)  Positives  Modern design  Round building …breaks monotony of straight lines in building design  Nice complex…garden, pool etc.  Seems to have all modern amenities  Better than concept D which has only straight lines  Better than concept F – less cluttered feel  Negatives  Since the concept is not fully fleshed out and details pertaining to residential living are not prominent, the concept looks like a commercial complex to some respondents although lesser than concept D and F
  • 10.
    REACTIONS TO CONCEPTF (CONNECTED 2 TOWERS)  Positives  Round building looking nice…breaks monotony of straight lines  Modern Design  Negatives  Connected buildings not liked – gives a cluttered and congested feel  Lots of closely spaced flats , often overlooking each other  Makes it look more like a commercial building.Like a modern call centre example : Mindspace, Malad
  • 11.
    REACTIONS TO CONCEPTC  Positives  Spacious  Greenery, Pool, Fountain….. Negative  Too many flats on the same floor, might get congested  Too many wings in the complex During some building/ complex celebration people will step on each other’s toes.  Building design common- only straight lines
  • 12.
    REACTIONS TO CONCEPTD  Positives  Modern looking  All flats getting a good view  Negatives  Looks like a commercial complex  Monotonous design
  • 13.
    REACTIONS TO CONCEPTB  Hardly any positives  Negatives  Very common  Old fashioned design  Lobby might be huge but small flats
  • 14.
    CONCEPT E PREFERREDOVER THE OTHER Company Y DESIGNS  This concept was liked best out of all three.  It was considered modern  It was considered more unique than concept D and less congested than F  Balconies picked up spontaneously  Glass seemed to add to the design and merge seamlessly with it
  • 15.
  • 16.
    REACTIONS TO ELEMENTS  Balconies  Prefer covered ones; for security; for prevention from dust etc.  Open balconies used for drying clothes etc; spoil the look of the building  Two options for the terrace  Terrace should be partially covered  Terrace should be covered to prevent rain, but allow light  Cross ventilation  Was not an issue even when the flat plan shown  “with such a lot of open space and greenery around, it will not be a problem”  Perception that towers do not ventilation issue
  • 17.
    PREMIUM ASSOCIATED WITHDUPLEX FLATS  Duplex Flats  Top Floor Duplex preferred to Ground Floor Duplex  One can have ones privacy on terrace but not so for ground floor garden (people from other floors can see)  Ground Floor duplex with private gardens  20-25 % premium over normal flat rate  Top floor duplex with private terraces  30-35 % premium over normal flat rates  Some respondents gave it the same premium as ground floor (20%)
  • 18.
    REACTIONS TO VIEWS  Overall reaction to views was great  “like Lonavala..”  “You don’t get this kind of view in Mumbai city”  “Very open….and green”  Reactions to Refinery  Some were indulgent….it is far…so not a problem  Some cautious…..’this can lead to diseases in the future’  Reactions to Rehab :Generally Negative  Most felt that “No, but nobody would want to look out…cant live overlooking this”  Some respondents felt that “Will not matter from 6th floor”
  • 19.
    THE VIEWS Rehab View Approach Road Hill Building Complex View View Playground View Facing West – good in view of Vastu* *vastu /vas·tu/ (vahs´too) [Sanskrit] a traditional Hindu system of space design whose purpose is to promote well-being by constructing buildings in harmony with natural forces
  • 20.
    PREMIUMS ASSOCIATED WITHVIEWS Rehab View Rate : 6,500 + Approach Road Hill View View Building Complex Rate : 9,500 + Rate : 9,500 + Playground View Rate : 10,000 +
  • 21.