Deryck harlick presentation mmny14
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This document is about empowering end users of Magento, an e-commerce platform. It discusses some common problems with Magento, including too much jargon, inconsistencies, and poor documentation that can hinder end users. It proposes addressing these issues by using the admin inline translation tool to simplify language, providing education and training to all staff on how to use Magento, and implementing an ongoing education program with specialist topics to keep users confident and able to better support customers. The overall goal is to put the end user at the heart of the solution in order to maximize benefits like confident users and more customer support time.
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The document discusses the new retail reality where retailers must focus on providing seamless commerce experiences for customers across all channels. It highlights the story of Rural King, which adapted to this new reality by creating a commerce hub team, migrating to new commerce technologies from Magento, and addressing key challenges like operational weaknesses and managing large amounts of customer data. The main lessons discussed are bringing all departments together focused on the customer experience, preparing for changes through training, taking time to process customer data properly, and decoupling large projects into smaller changes.
How spark improved service and reduced response times with logicalware final ...
Adopting a Multichannel Customer Service Strategy
Discover how Utilities supplier Spark Energy:
* Achieved a 90% reduction in new customer on-boarding costs
* Track, manage and provide management reports that comply with Industry Service Level Agreements
By leveraging the latest technology Spark now aggregates and distributes Email messages to their agents saving valuable time, money and resources.
Learning oxygen
For successful companies, sales training is not a “once in a year” affair. They recognize that learning needs to happen every day.
The market evolves. Competitors launch new products. The customer change preferences in a matter of weeks. Products change. New personnel take over.
The companies think: Can we have the extended field team skilling up every week? Can we have them go through a short burst (8 minute) training module every week - covering a product or a service or a critical skill?
Our experience proves that it is possible - under the right conditions.
Teams that have adopted to continuous learning have noticed 17% incremental premium mix and 7% incremental sales over teams that have not adopted the program*.
Magento Live 2014 Customer Expectation Presentation
This document discusses aligning customer expectations for Magento projects. It emphasizes the importance of educating clients about Magento's flexibility and complexity. Key recommendations include learning about the client's past experiences, creating a clear statement of work, communicating how additions may impact timelines, and managing assumptions. Constant, consistent communication through various channels and clear expectations are vital for success. Potential issues arise from unclear requirements, technical limitations, and emotional involvement.
Building Awesome Internal Products by Shopify Product Leader
This document discusses building internal products and the opportunities and challenges for product managers. It provides an overview of internal products and their benefits for companies, including cost savings, increased efficiency, and employee satisfaction. It outlines four key opportunities for PMs working on internal products: influencing company culture, getting the quickest customer feedback loops, leveraging users to improve products, and taking more risks. Three main challenges are also covered: measuring impact, deciding when to build internally vs. externally, and balancing needs of multiple user groups. The document encourages PM growth through internal products and notes some unique advantages they provide.
Top tips to boost the conversion rate of a magento 2 e commerce store
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Conversion Optimization: The World Beyond Headlines & Button Color
Patrick McKenzie, Software Developer at Kalzumeus Software
You've run A/B tests.
You're long past the point where "Guess Which Alternative Won" articles teach you something useful.
- How do you get to the next level of conversion optimization?
- How do you get it to be a repeatable team effort?
- How do you retain organizational know-how about previous tests?
- How do you track conversions over more involved funnels?
- How do you keep the team onboard with testing for years at a time?
- How do you manage the engineering aspects of changes which are more in--depth than changing the marketing site?
This session delves into the "Here There Be Dragons" parts of the testing map. Patrick McKenzie, Software Developer at Kalzumeus Software and Bingo Card Creator, has helped a dozen companies through testing maps, and he presents some of the mistakes he's made so that you don't have to repeat them—and also a success or two.
darren2015a
Darren Esposito has over 20 years of experience in customer service roles, most recently as a member of the Volume Jeopardy Control Team at Openreach, where he is responsible for managing delivery of all products and providing real-time support to field teams. He has a strong track record of achieving goals and finding innovative solutions to problems. Esposito is highly motivated with strong communication and relationship building skills, and has consistently delivered significant financial benefits to previous employers through his work.
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
ここ3000字までしか入らないけどタイトルの方がたくさん文字入ると思います。
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
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Deryck harlick presentation mmny14
- 1. Deryck Harlick @futurederyck “The Forgo7en Heart of Magento -‐ Empowering End Users”
- 2. How I got here
- 3. What is this Talk About?
- 4. Ecommerce Managers Merchandiser Warehouse Staff Customer Services MarkeKng
- 5. So What’s the Problem?
- 7. Magento should be an aide not a hindrance
- 8. Problem 1: Too Much Jargon
- 13. Problem 3: Poor Help DocumentaKon
- 14. Are these Really Problems?
- 15. How to we Fix this?
- 16. Use the Admin Inline Translate
- 17. Educate
- 18. Educate • InducKon training for all staff • Supply before the seUng up store • Ensure the staff feel valued, included and important
- 19. Educate More
- 20. EducaKon Programme • 1 Day per quarter specialist subjects – PromoKons – Managing Content – Import and Export – Order process
- 22. Spin Off Benefits • Confident users • More contact Kme with the clients • Problem solving leads to opportuniKes
- 23. Think from the Bo7om up!
- 24. Put the End User at the Heart of Your SoluKon
- 25. Hit me with Ques,ons! @FutureDeryck