The VXTracker collects call records from PBXs and cell phones to produce detailed reports on telephone activity. These call accounting reports help organizations manage employees, networks, and risks. The reports benefit every department by reducing costs, improving productivity, and providing a forensic tool. Reports are easy to create and access, and can be customized and filtered. Example reports include trend reports, extension summaries, traffic studies, chargebacks, DNIS analyses, and marketing campaign analyses. Contact the company for a demonstration of how call accounting can benefit an organization.

1. Actionable Business Intelligence
For Your Organization –
Otherwise Known As
“Call Accounting Reports”
From:
www.callaccounting.com

2. What is the VXTracker?
• The VXTracker collects call records from
PBXs and cell phones and produces a variety
of summary and detail reports of telephone
activity
• Reports help organizations manage:
– Employees
– Network
– Risks

3. What Are Its Benefits?
• Reduces costs
– Visibility to call activity results in fewer calls
• Fewer calls improves productivity
• Forensic tool to mitigate corporate liability
– Union issues, harassment, bomb threats, 911
• On-line directory

4. Reports Benefit Every Department
• IT/Telecom
• Finance
• Sales/Marketing
• Advertising
• Risk Management
• HR
• Compliance

5. Reports
• Are easy to create
– Can be scheduled
– Sent to email
– Opened in Excel
• Accessible by anyone with a password
– Restricted to specific information
• Customize and filter for specific data
• Unlimited training – free
– For warranty and support customers

6. Trend Report
• Explain anomalies
• Make intelligent staffing decisions
• More accurate budgeting/forecasting

7. Customer Support
Time of Day Report
• Time of day filtered by incoming calls only
• Use for scheduling and staffing

8. Productivity/Performance
Extension Summary Report
• Cellular and PBX call activity in one report for
complete calling activity for each employee

9. IT/Telecom Optimization
Traffic Study Report
• Match PBX configuration to • Low-usage trunks deleted
downsizing – or growth for cost savings!
Trunk Group #1 Trunk Group #2
• One company had several large trunk groups with 3-5%
occupancy

10. Telecom Optimization
Trunk Member Report
• No calls?
– Dead trunk, no dial tone, too many

11. IT/Telecom
• What about voice mail or IVR ports?
– Too many, too few, all working?
– Outbound from voice mail!
Port 100
Port 101
Port 102
Port 103

12. IT/Telecom
Unused Extension Report
• Don’t buy new – reassign old

13. Finance
Chargeback Report
• Departments, Divisions, Regions, etc.
– Allocate costs based on actual usage
• Usage plus monthly equipment charges
Leasing tenant
• Create a profit center

14. Finance
• Compare carrier rates
Chargeback entire phone bill

15. Advertising/Marketing/Sales
DNIS Report
• Toll-free number analysis
• Who is calling you?
• From where?
• Who is answering these calls?

16. Mapped Numbers
• “Map” any number with a name
– Other locations
– Customers
– Employee home or cell
– Vendors
Optimize your routing to match use

17. Marketing
Marketing Campaign Report
• What is the real cost of each call from your ad?
• Enter the cost for each ad campaign
• System computes the cost per call
• Open in Excel and add the revenue

18. Other Popular Reports
• Day of week/month
• Longest calls
• Most frequently dialed
• Area code
• Country
• 411 calls
• Top 20 by # calls, minutes, $

19. Conclusion
• Key component in your organization
• Effective use of reports:
– Benefits your organization
– Increases your value to your organization

20. Contact Us For More Information
• Jon Giberson, president
• CONNECTIONS, Telecom Marketing Inc.
• jg@callaccounting.com
• 800-900-9700
• http://www.callaccounting.com