Every business needs a call accounting system to control telecommunications costs, which are one of the largest monthly expenses. A call accounting system provides critical information about how the telephone system is used to help managers allocate costs, optimize the phone system configuration, and document any security or compliance issues. It also allows tracking of sales activity and trends in call volume to improve productivity, lower usage costs, and reduce unnecessary expenses.

1. Every Business Needs a
Call Accounting System
Cost Control • Compliance • Security • PBX & Network Performance
Telecommunications costs make up one of the largest monthly expenses for any organization and typically have the
least amount of control. A call accounting system provides critical information about how your telephone system is
being used, misused and abused. Reports provide managers across the enterprise with information that allows them to
manage their budgets and personnel more effectively.
Allocate Telecom Costs to Departments, Improve Employee Productivity
Tenants, and Projects Labor costs associated with a phone call are generally ten times
Summary reports, sorted by cost center, allow phone more expensive than the actual cost of the call. By reducing
charges to be allocated to departments, tenants or projects. unnecessary calls, employees will be more productive.
Charges can include equipment as well as usage costs.
Lower Usage Costs
Optimize Phone System Configuration When reports are distributed, the visibility and accountability
By capturing live data from your phone system, you can: of phone activity means that employees make fewer and
• Verify the correct routing of calls. shorter personal and unnecessary calls, thus lowering costs,
• Monitor and report on VoIP bandwidth usage. in some cases as much as 30%.
• Confirm if all trunks are operating properly.
Learn How Toll-Free Numbers Are Being Used
• Show if you have too many trunks.
Sales and marketing departments can use reports to show:
• Identify unused extensions.
• Where calls are coming from (city/state).
Document Security and Compliance Issues • Who is calling you on those numbers.
Security and Human Resources departments use call • Who is answering those calls.
accounting because it: Many employees think these calls are free and give this
• Provides an audit trail of incoming/outgoing calls. number to family and friends. Reports show who is receiving
calls on these lines so you can reduce this misuse of
• Allows investigation of harassment calls, liability
company resources and lower costs.
claims, employee grievances, etc.
• Sends immediate alerts on completed 911 calls to Reduce Directory Assistance Costs
confirm if it was a real emergency or misdialed call.
Directory assistance calls can be as much as $ 2.50 per
Trend Call Activity call and are often hidden in the phone bill. Call accounting
reports show a summary of these costs and who is misusing
Graphed reports show call activity over a period of time to: this service.
• Justify request for additional staffing.
• Help prepare more accurate budget forecasts.
Track Sales Activity
Summary and detail reports by extension show the number
VXTracker ™
of calls and minutes for incoming, outgoing and total calls The Right Choice
to show which salespeople are the most and least effective. for Call Accounting and Live Voice Management
Managers can use reports to manage, motivate, evaluate,
train and compensate employees based on call activity.
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www.vxtracker.com