The document describes the VXTracker call accounting software. It collects call records from PBXs and phones and produces summary and detail reports about telephone activity. These reports help organizations manage employees, networks, and risks. The document lists many types of reports the software can generate and how different departments within an organization can benefit from the reports. It provides examples of specific reports and how they can help with tasks like optimizing telecom costs, analyzing marketing campaigns, and improving productivity.

1. 5/3/12
What
is
the
VXTracker?
Ac#onable
Business
Intelligence
• The
VXTracker
collects
call
records
from
For
Your
Organiza#on
–
PBXs
and
cell
phones
and
produces
a
variety
Otherwise
Known
As
of
summary
and
detail
reports
of
telephone
“Call
Accoun#ng
Reports”
acAvity
From:
• Reports
help
organizaAons
manage:
– Employees
– Network
– Risks
www.callaccounting.com
What
Are
Its
Benefits?
Reports
Benefit
Every
Department
• Reduces
costs
• IT/Telecom
– Visibility
to
call
acAvity
results
in
fewer
calls
• Finance
• Fewer
calls
improves
producAvity
• Sales/MarkeAng
• Forensic
tool
to
miAgate
corporate
liability
• AdverAsing
– Union
issues,
harassment,
bomb
threats,
911
• Risk
Management
• On-­‐line
directory
• HR
• Compliance
Reports
Trend
Report
• Are
easy
to
create
• Explain
anomalies
– Can
be
scheduled
• Make
intelligent
staffing
decisions
– Sent
to
email
• More
accurate
budgeAng/forecasAng
– Opened
in
Excel
• Accessible
by
anyone
with
a
password
– Restricted
to
specific
informaAon
• Customize
and
filter
for
specific
data
• Unlimited
training
–
free
– For
warranty
and
support
customers
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2. 5/3/12
Customer
Support
ProducAvity/Performance
Time
of
Day
Report
Extension
Summary
Report
• Cellular
and
PBX
call
acAvity
in
one
report
for
complete
calling
acAvity
for
each
employee
• Time
of
day
filtered
by
incoming
calls
only
• Use
for
scheduling
and
staffing
IT/Telecom
OpAmizaAon
Telecom
OpAmizaAon
Traffic
Study
Report
Trunk
Member
Report
• Match
PBX
configuraAon
to
• Low-­‐usage
trunks
deleted
• No
calls?
downsizing
–
or
growth
for
cost
savings!
– Dead
trunk,
no
dial
tone,
too
many
Trunk Group #1
Trunk Group #2
• One
company
had
several
large
trunk
groups
with
3-­‐5%
occupancy
IT/Telecom
IT/Telecom
Unused
Extension
Report
• What
about
voice
mail
or
IVR
ports?
– Too
many,
too
few,
all
working?
– Outbound
from
voice
mail!
Port
100
Port
101
Port
102
Port
103
• Don’t
buy
new
–
reassign
old
2

3. 5/3/12
Finance
Finance
Chargeback
Report
• Compare
carrier
rates
• Departments,
Divisions,
Regions,
etc.
– Allocate
costs
based
on
actual
usage
• Usage
plus
monthly
equipment
charges
Leasing
tenant
Chargeback
enAre
phone
bill
• Create
a
profit
center
AdverAsing/MarkeAng/Sales
Mapped
Numbers
DNIS
Report
• “Map”
any
number
with
a
name
• Toll-­‐free
number
analysis
– Other
locaAons
• Who
is
calling
you?
– Customers
• From
where?
– Employee
home
or
cell
• Who
is
answering
these
calls?
– Vendors
OpAmize
your
rouAng
to
match
use
MarkeAng
Other
Popular
Reports
MarkeAng
Campaign
Report
• Day
of
week/month
• What
is
the
real
cost
of
each
call
from
your
ad?
• Longest
calls
• Enter
the
cost
for
each
ad
campaign
• Most
frequently
dialed
• System
computes
the
cost
per
call
• Area
code
• Open
in
Excel
and
add
the
revenue
• Country
• 411
calls
• Top
20
by
#
calls,
minutes,
$
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4. 5/3/12
Conclusion
Contact
Us
For
More
InformaAon
• Jon
Giberson,
president
• Key
component
in
your
organizaAon
• EffecAve
use
of
reports:
– Benefits
your
organizaAon
• CONNECTIONS,
Telecom
MarkeAng
Inc.
– Increases
your
value
to
your
organizaAon
• jg@callaccounAng.com
• 800-­‐900-­‐9700
• hop://www.callaccounAng.com
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