The document discusses a voice logger solution for recording interactions in contact centers. It can record audio from phones, radios, and microphones. The solution offers unlimited recording, easy searching of recordings, backup of data, secure access controls, storage in multiple formats like MP3 and WAV, and online reporting. A diagram shows how a telco line connects to the voice logger, which is also connected to a call center PBX system. Screenshots demonstrate the user interface for searching, viewing, and reporting on recordings.
A very light hearted introduction to the jargons associated with Contact Center -aka- Call Center -aka- Now re-branded as Customer Experience Management Centers...
A very light hearted introduction to the jargons associated with Contact Center -aka- Call Center -aka- Now re-branded as Customer Experience Management Centers...
Work from home made easy with *astTECS Cloud telephony*astTECS
*astTECS Cloud Contact Center Solution with work from home option is a robust platform for all sizes of business that enables sales and support team to work from anywhere with utmost effectiveness. Fast and easy deployment. Easy manageable for remote or distributed workers.
VoIPLy helps you serve customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service, unified communications and remote worker solutions our services are easy to use, incredibly advanced and less expensive than traditional solutions.
Virtual Receptionist brings you all the benefits of a real life receptionist or an expensive big box pbx system - but at a fraction of the cost. There’s no hardware or software to be installed or support.
Some of the advanced features of virtual receptionists include a 24/7 auto attendant, customized, studio recorded greeting, call forwarding, music on hold, Call details, Call Recording, MIS and more.
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
UK business telecoms and ICT technology solutions integrator, incovo explore the basics of a hosted business telephony solution. If you are considering a hosted telecom system then check out this introductory guide to hosted telephony.
PBX Call Statistics - StatExplorer help companies and call center improving the way they use their phones and PBX by providing statistics of calls, queues, and agents performances.
Enhance your business' overall communications with a range of IP connectivity products and Hosted Telephony systems. It's simply connectivity you are looking for to replace or provide an alternative to your ISDNs.
Contact Details;
t: 0203 004 6663
e: sales@connectxions.co.uk
Work from home made easy with *astTECS Cloud telephony*astTECS
*astTECS Cloud Contact Center Solution with work from home option is a robust platform for all sizes of business that enables sales and support team to work from anywhere with utmost effectiveness. Fast and easy deployment. Easy manageable for remote or distributed workers.
VoIPLy helps you serve customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service, unified communications and remote worker solutions our services are easy to use, incredibly advanced and less expensive than traditional solutions.
Virtual Receptionist brings you all the benefits of a real life receptionist or an expensive big box pbx system - but at a fraction of the cost. There’s no hardware or software to be installed or support.
Some of the advanced features of virtual receptionists include a 24/7 auto attendant, customized, studio recorded greeting, call forwarding, music on hold, Call details, Call Recording, MIS and more.
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
UK business telecoms and ICT technology solutions integrator, incovo explore the basics of a hosted business telephony solution. If you are considering a hosted telecom system then check out this introductory guide to hosted telephony.
PBX Call Statistics - StatExplorer help companies and call center improving the way they use their phones and PBX by providing statistics of calls, queues, and agents performances.
Enhance your business' overall communications with a range of IP connectivity products and Hosted Telephony systems. It's simply connectivity you are looking for to replace or provide an alternative to your ISDNs.
Contact Details;
t: 0203 004 6663
e: sales@connectxions.co.uk
*astTECS voice logger is an ideal call recording solution for any business which ensures to improve better customer services. *astTECS voice logger system supports ISDN ,PRI, IP, Analog line and mobile to record all the incoming and outgoing calls for quality monitoring, training, disputes resolution and regulatory compliance. With its advanced features, flexibility and easy to use, it helps the organisation to increase the productivity and customer satisfaction with higher quality management.
Embedded voice logger generally is called as non PC based voice recording system.Aria Telecom offers embedded voice logger in Delhi NCR. The system works as standalone tool and does not require computer to record voice conversation.
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Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.
An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
'Interactive Voice Response (IVR)' is part of the:
Call centers Glossary
Internet applications Glossary
Internet technologies Glossary
Software applications Glossary
Telecom Glossary
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2. Why deploy a Voice Logger?
• Voice logger is an important tool for recording interactions between contact
center agents, supervisors, and managers on one hand and prospects, leads or
customers on the other. A voice logger is an integral part of any communication
system and can store correspondence in multiple formats.
• A voice logger is a device or program used to record audio information from
telephones, radios, microphones and other sources for storage on a computer's
hard drive or removable media.
• Our Voice Logger solution is ideal for any business that demands comprehensive
functionality and customizability. Designed to work seamlessly with Predictive
Dialer, IVR (Interactive Voice Response) and ACD (Automatic Call Distributor)
solution, it is perfect for contact centers or enterprises that need an end-to-end
solution, or just a standalone voice recording solution that integrated with their
current setup. So, whether you wish to start with a simple set-up or extend your
current capabilities, our solution will enable you to do so with the shortest TTI
(Time-to-implementation), without upgrading or replacing your hardware and
software or incurring additional infrastructure and IT costs.
• With all these features, our Voice Logger will help you achieve your quality goals
without the overhead of maintenance and upgradation costs.
3. Global Connection Logger
Feature List:
• Record limitlessly: Automatically record all conversations and keep a track of
inbound and outbound interactions between agents and customers for quality
assurance with our no-bar recording.
• Search effortlessly: Search through voice records without going through endless
menus and buttons and save up on your valuable time.
• Back-up data: Just mount a simple back-up drive and save all the records, or select
records to be backed up regularly.
• Don't Fret over security: Only provide access to supervisors, managers,
administrators or other qualified users. Any sensitive information in the wrong
hands could wreck havoc on your company's image.
• Store in multiple formats: If you wish to save space, convert the voice logs in MP3
format. You can also go with the conventional WAV format. Alternatively, choose
other formats that suit your requirements.
• Online reporting and viewing: The Global Connection CRM allows you to access
voice logs online and with comprehensive reports
5. Network Diagram
In this diagram Telco (E1 line) is connected to
Global Connection Voice Logger for call
recording.
Call Center / Office extensions are connected
to white box ePBX system from Cisco, Avaya,
Nortol, NEC, Syntel, Matrix or any make.
Entire Call Recording will be stored in Global
Connection Voice Logger system and User can
see via Web Interface in the LAN.