Nedra P. Jones is seeking a position in customer service or administration with over 15 years of experience in customer service, administrative skills, and publishing operations. She has a background in business administration and strong communication, organizational, and multi-tasking skills. Her most recent role was as a Publishing Operations Technician at The Atlanta Journal-Constitution where she designed publications layouts, sorted emails and sections, and ensured editorial and advertising content alignment.

1. Nedra P. Jones
4068 Craggy Perch * Douglasville, Georgia 30135 * (770) 942-0601 *
Jones2342@bellsouth.net
Summary of Qualifications:
Service oriented professional with multiple years of experience in
customer service and administrative skills. Seeking a position as a
customer service or administrative admin. Contributing strong
hospitality and customer service skills to achieve the highest level of
customer satisfaction. With my proven customer service and
administrative experience I am certain I would be a positive and
productive addition to your organization.
Core Competencies:
• Able to work efficiently in a team environment
• Good communication skills; demonstrated ability to communicate
with people from a variety of backgrounds
• Organized and Multi-tasker
Education: 1984-1986: Georgia State University – Business Administration
1982-1984: Fort Valley State College – Business Administration
1979-1982: D.M. Therrell High School
Professional: The Atlanta Journal-Constitution, Atlanta, Georgia
Experience: Publishing Operations Technician(January 1998 – January 2015)
 Task of designing the overall layout of all publications of the
The Atlanta Journal-Constitution
 Sort and organize daily emails & special sections
 Merge editorial w/sold advertising per contracted positions
 Filing, sorting of products, and clerical typing

2.  Train on a regular basis for new software/product updates
 Report summaries and detail reports
 Collaborative work nature and deadline driven
The Atlanta Journal-Constitution, Atlanta, Georgia
Secretary, (January 1991 – January 1998)
 Assisted the Vice President and Operations Manager
respectively with daily duties of the office.
 Worked independently, receiving a minimum of detailed
supervision and guidance.
 Knowledge of office routine (Microsoft Office), and
understanding the organization, and procedures of the
Production Office.
 Prepared billing of printed materials; charts, graphs, and
presentations.
Achievements:
Volunteered with United Way Campaign, Empty Stocking Fund
References: Available Upon Request