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DEEP THOUGHTS + OPINIONS ON DIGITAL
ANALYTICS
Peter O’Neill
G’day, I’m Peter
Page 2
My session at MeasureCamp London #1 (Sept ‘12)
 With great power comes great complexity
 Models on which to structure your thinking
 Maturity model,
 performance gap analysis
 attract, interest, consideration, conversion
 Lean startup thinking
 The concept of engagement - is really likelihood
to purchase
 Member analytics
 Using web analytics to understand book
reading
 Tools for tag management and testing that
transfer work from devs to non technical
analysts
 Better/easier ways of defining KPIs
 Campaign attribution
 Not about the tool
 Admitting the impossibility of useful data at visitor
level and moving on
 Can you use scoring
 Does testing combinations of media spend work?
 How to overcome barriers to the use of web
analytics
 Simple tools
 The idea of productising web analytics services
 How to overcome the lack of skilled
practitioners
 Using web analytics for merchandising
 The importance of story telling
 How agencies survive without caring about web
analyticsPage 3
Shit I find interesting
Discussion points for today
1. Attribution
2. Buzzwords
3. Business questions
4. Agencies
5. Achieving success
6. Fractals
7. Basics
8. Frameworks
9. Education
10. Privacy
11. Future inspiration
12. Life priorities
Page 4
Getting Attribution out of the way early
 17th Sept 2010 -
https://www.ayima.com/blog/measurin
g-multichannel-marketing-
campaigns.html
Page 5
 23rd Jan 2020 -
https://adexchanger.com/data-driven-
thinking/after-google-finally-really-did-
it-a-necessary-system-cleanup/
 8th Feb 2018-
https://www.searchdiscovery.com/blog/
pragmatic-attribution-build-a-model-of-
models
Analytics buzzword bingo
Page 6
Impossible
to create
solution
Solution
created
uniquely by
gifted people
Solutions
recreated by
experts
Templates
available for
use by skilled
people
Tools created
so solution
used by less
skilled people
If analytics is about providing answers…
How much time do you spend on identifying the right questions?
Page 7
Agencies and their love for data
Page 8
How to do Digital Analytics properly
Page 9
5
4
3
2
1
0
Data practitioner
Data savvy
Data competent
Data informed
Data aware
Data novice
6 Data expert
The repetitive nature of analysing data
Page 10
Understanding the basics of how Digital Analytics tools
work
Page 11
The lack of Digital Analytics frameworks
Page 12
The lack of formal Digital Analytics education options
Page 13
Privacy
Page 14
My first retail business
 I have a website
 On this website, I sell things
 I make money when people visit the website and buy my products
 I spend money on telling people about my website so they visit and
buy stuff
 I want to know things…
Page 15
My first retail business
 I want to know how many people come to my website
 I want to know if they already know me or this is their first visit
 I want to know how they found me and my website
 I want to know what they look at on my website and what they do
 I want to know if they buy something from me and what this is
Page 16
My first retail business
 I want to know what they like about my website
 I want to know what they find useful about my website
 I want to know if they ever get lost on my website
 I want to know if there is anything that stops them from giving me
money
 I want to know how to spend my money to make the most money
Page 17
My first retail business
 I want to know if I should spend more money on telling people about
my website
 and which people and how do I tell them and what do I tell them
 I want to know if I should spend more money on my website
 and what part of my website and which feature
 I want to know if I need more of the same or different products
 And what sort of products
Page 18
My first retail business
 I want to know if the person on my website has bought from me
before
 I want to know if a person is likely to buy or not
 I want to talk about my website to people who are most likely to buy
things from me
 I want other companies to help me do everything I want to do
Page 19
Privacy
Page 20
The future wave of Digital Analytics thought leaders
 Each MeasureCamp can nominate up to 2 speakers from the day
 Must have given a presentation
 Can’t already be a conference speaker
 They submit a recording of them giving a talk (uploaded to YouTube)
 Winner gets all expenses paid Superweek experience including
speaking slot!Page 21
Priorities in life
 How do you know when you are successful?
 Task: write down for yourself how you will know you are a success
Page 22
Deep Thoughts + Opinions on Digital Analytics

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Deep Thoughts + Opinions on Digital Analytics

  • 1. DEEP THOUGHTS + OPINIONS ON DIGITAL ANALYTICS Peter O’Neill
  • 3. My session at MeasureCamp London #1 (Sept ‘12)  With great power comes great complexity  Models on which to structure your thinking  Maturity model,  performance gap analysis  attract, interest, consideration, conversion  Lean startup thinking  The concept of engagement - is really likelihood to purchase  Member analytics  Using web analytics to understand book reading  Tools for tag management and testing that transfer work from devs to non technical analysts  Better/easier ways of defining KPIs  Campaign attribution  Not about the tool  Admitting the impossibility of useful data at visitor level and moving on  Can you use scoring  Does testing combinations of media spend work?  How to overcome barriers to the use of web analytics  Simple tools  The idea of productising web analytics services  How to overcome the lack of skilled practitioners  Using web analytics for merchandising  The importance of story telling  How agencies survive without caring about web analyticsPage 3 Shit I find interesting
  • 4. Discussion points for today 1. Attribution 2. Buzzwords 3. Business questions 4. Agencies 5. Achieving success 6. Fractals 7. Basics 8. Frameworks 9. Education 10. Privacy 11. Future inspiration 12. Life priorities Page 4
  • 5. Getting Attribution out of the way early  17th Sept 2010 - https://www.ayima.com/blog/measurin g-multichannel-marketing- campaigns.html Page 5  23rd Jan 2020 - https://adexchanger.com/data-driven- thinking/after-google-finally-really-did- it-a-necessary-system-cleanup/  8th Feb 2018- https://www.searchdiscovery.com/blog/ pragmatic-attribution-build-a-model-of- models
  • 6. Analytics buzzword bingo Page 6 Impossible to create solution Solution created uniquely by gifted people Solutions recreated by experts Templates available for use by skilled people Tools created so solution used by less skilled people
  • 7. If analytics is about providing answers… How much time do you spend on identifying the right questions? Page 7
  • 8. Agencies and their love for data Page 8
  • 9. How to do Digital Analytics properly Page 9 5 4 3 2 1 0 Data practitioner Data savvy Data competent Data informed Data aware Data novice 6 Data expert
  • 10. The repetitive nature of analysing data Page 10
  • 11. Understanding the basics of how Digital Analytics tools work Page 11
  • 12. The lack of Digital Analytics frameworks Page 12
  • 13. The lack of formal Digital Analytics education options Page 13
  • 15. My first retail business  I have a website  On this website, I sell things  I make money when people visit the website and buy my products  I spend money on telling people about my website so they visit and buy stuff  I want to know things… Page 15
  • 16. My first retail business  I want to know how many people come to my website  I want to know if they already know me or this is their first visit  I want to know how they found me and my website  I want to know what they look at on my website and what they do  I want to know if they buy something from me and what this is Page 16
  • 17. My first retail business  I want to know what they like about my website  I want to know what they find useful about my website  I want to know if they ever get lost on my website  I want to know if there is anything that stops them from giving me money  I want to know how to spend my money to make the most money Page 17
  • 18. My first retail business  I want to know if I should spend more money on telling people about my website  and which people and how do I tell them and what do I tell them  I want to know if I should spend more money on my website  and what part of my website and which feature  I want to know if I need more of the same or different products  And what sort of products Page 18
  • 19. My first retail business  I want to know if the person on my website has bought from me before  I want to know if a person is likely to buy or not  I want to talk about my website to people who are most likely to buy things from me  I want other companies to help me do everything I want to do Page 19
  • 21. The future wave of Digital Analytics thought leaders  Each MeasureCamp can nominate up to 2 speakers from the day  Must have given a presentation  Can’t already be a conference speaker  They submit a recording of them giving a talk (uploaded to YouTube)  Winner gets all expenses paid Superweek experience including speaking slot!Page 21
  • 22. Priorities in life  How do you know when you are successful?  Task: write down for yourself how you will know you are a success Page 22