Richard Sas-Terlecki's CV summarizes his experience in hospitality, IT, and graphic design. He has over 30 years of experience in management roles across various industries, including as a manager in training at a pub in Yeovil, a food and beverage manager at a hotel in Swindon, and a conference and events operations manager at a hotel in Liddington. He also has experience in IT consultancy and project management, working on infrastructure projects and implementing new systems. Earlier in his career, he worked in graphic design and advertising. Testimonials praise his passion for customer service and outstanding levels of service.

1. Curriculum Vitae for Richard Sas-Terlecki
Name: Richard Sas-Terlecki. Address: Coopers Mill, Brunswick Street, Yeovil, Somerset BA20 1QZ, United
Kingdom. Contact details: +44(0)7767 426736, richardsas@gmail.com. Nationality: British.
Personal profile
With a passion for hospitality, I’m a hard-working customer-focused team player with a can do attitude and a hands-on approach
to delivering the very best in customer service. A good communicator with a high level of motivation and dynamism in ensuring
the highest standards and levels of service, I have a breadth of experience in many aspects of business management and have
excellent project management and people skills as well as a desire to get it right and to go that ‘extra mile’.
Employment history: Hospitality
Manager in training: Greene King Local Pubs January 2011-
I am currently based at Coopers Mill in Yeovil, Somerset; a large mainstream pub providing dining facilities for over 100 covers,
with food being served from 12 until 9.00pm every day. Principal duties and achievements include:
• Managing the bar and food service operations
• Increasing sales by encouraging customers to stay, through great customer service for both food and liquor
• Achieving 100% Mystery Guest scores consistently for the past 5 months (a first for this pub!)
Food and beverage manager: The South Marston Hotel & Leisure Club February 2010-May 2010
The South Marston Hotel & Leisure club, just outside Swindon has 60 bedrooms, 5 meeting rooms and an additional wedding
suite. The hotel can accommodate 120 residents and as well as providing weddings, has a Leisure Club with 5 England-rated
squash courts, a swimming pool and gymnasium. Principal duties and achievements included:
• Co-ordinating with the conference team to provide facilities and logistics for conferences, weddings and dining
• Effectively resolving any customer issues with service delivery
• Assisting other members of the management team to achieve financial budgets and plans
• Controlling stock levels and maximising profit through the introduction of new lines and targeted promotions
• Managing the bars, restaurant, function suite to ensure the highest levels of service
• Introducing new systems to improve on SOPs at all levels within the F&B team
• Recruiting staff, managing rotas and providing staff training
Conference and events operations manager: The Liddington Hotel June 2008-August 2009
The Liddington is set in 150 acres of grounds with 198 bedrooms, 45 meeting rooms and 3 additional outside events facilities, the
hotel could accommodate 390 residents and up to 600 delegates at any one time, as well as providing weddings and outdoor
training or leisure events. Principal duties and achievements included:
• Co-ordinating all logistical, security, customer and staff transit operations
• Dealing effectively with any customer service issues
• Attending daily operational meetings and weekly senior management meetings
• Managing the conference and logistics teams and maintain AV equipment to ensure the highest levels of service
• Working as a duty manager, responsible for the efficient and safe running of the hotel and the safety of guests
• Recruiting staff, managing rotas and providing staff training
Events and weddings co-ordinator: Orchardleigh House & Estate February 2006-January 2008
Orchardleigh House and Estate has 50 bedrooms and 4 main meeting rooms and is set in 550 acres of parkland and lakes.
Predominantly an exclusive-use weddings and conference venue, it also has an 18-hole championship golf course and caters for
weddings, conferences and events for up to 300 guests and delegates. Principal duties included:
• The design and implementation of 3 new websites for weddings, conferences and accommodation on the estate
• Introducing new SOPs into the business to increase efficiency
• Assisting in developing the business to achieve financial targets
• Managing the IT requirements of the business and the introduction of new systems
• Working in all areas of service delivery from bar management to wedding and conference delivery

2. Employment history: IT consultancy and project management
IT infrastructure contractor 2002-2005
• Carillion plc: Deploying new Windows-based hardware and software systems throughout the UK following the
design and implementation of a new active directory domain and the successful migration of over 7,500 users in
2002.
• The Cape Herb & Spice Company: Completing a full systems audit and health check in 2003 whilst on a 12 month
sabbatical in Cape Town, South Africa as well as implementing best practice security procedures and a Windows
active directory redesign.
• Computacenter UK: Working on several large hardware and systems refresh projects for blue-chip clients
throughout the UK in 2004 including; Network Rail, RWE nPower, Orange, JP Morgan Chase, The FSA and Lehman
Brothers.
• SpaceIT Solutions: Developing business strategies during 2004 for the new IT consultancy division, working in the
field with major customers to install new systems and the recruitment and training of internal staff.
• Full Circle Technology: Performing system-wide audits for SMBs and blue-chip clients in 2005 and the subsequent
proposals for and implementation of replacement Windows-based hardware and software systems.
IT consultant and project manager: Conchango plc 1995-2001
• I joined the company as a Novell and Microsoft support engineer in 1995 for the UK parliament on the rollout of
new infrastructure systems throughout the Palace of Westminster with particular involvement in liaison between
suppliers, contractors and end users.
• I joined the project management team in May 1997, based in London, helping to develop the standard operating
environment (SOE) methodology for the deployment of new operating systems, applications and hardware across
Burton Group retail business units, throughout the UK and in 1998 worked as a regional project manager of the
continuing SOE rollout following the de-merger of Debenhams plc from the newly-formed Arcadia.
• As a project manager in 1998 for the design and implementation of a new SOE to Lloyds TSB Group, to provide Y2K
compliance within the banking sector, I worked closely with internal and external teams to gain business
acceptance of new working practices and to promote communication between the project sponsors and
stakeholders.
• I worked as a Managing consultant from August 1999 overseeing the company’s Y2k compliance programme for
Invesco Perpetual with responsibility for the confirmation of Y2K compliance of all office-based systems and
technology services.
• In January 2000, working from 5 offices throughout Europe, I worked on a major project to consolidate all CMGi-
AltaVista companies into modular ‘campus-style’ offices throughout Europe, involving the design of the
LAN/WAN/MAN/VPN infrastructure as well as customer and supplier relationship management, auditing of
existing and systems and ensuring transparent migration in the UK, Hamburg, Milan and Paris.
• I was seconded with 3 senior Microsoft consultants to the department of the European IT Director of Vivendi
Universal in May 2001 and again in August to provide assistance in a confidential and highly sensitive investigation
on behalf of the UK Government Office of Fair Trading (OFT).
Employment history: Graphic design and advertising
Graphic designer and art director 1979-1994
• Communication Design: After leaving school, my first job was for a well-known graphic designer and typographer
in his studio in London’s Soho. Over the next 5 years I progressed from being an art worker to one of the original
band of Mac operators in London.
• The London Daily News: Responsible for the design and development of the classified and entertainment sections
of the paper. The entertainment section ‘Metro’ is a title still imitated to this day.
• The Works Design Co: My own design company, specialising in corporate identity, typography and exhibition
design for Rockwool. Tony & Guy, KLM-AirUK and British Rail.
• KLP – RSCG Euro: Copywriter and then art director, working ‘through the line’ for several international clients
including: Jordan F1, Peugeot, Iberia, Diners Club and British Airways.

3. Testimonials
“Dear Richard, I’m writing to you personally to congratulate you on having delivered outstanding levels of customer service.
Your actions clearly demonstrate your passion, enthusiasm and empathy and I look forward to recognising your efforts again in
the very near future”
August, September and October 2011. Richard Lewis. Managing Director: Greene King Local Pubs
“I would like thank Richard as his level of service was above excellent and he made all the difference to the location. His level of
I above
customer service was beyond excellence and made it seem like it was no trouble to wait upon my table. Richards’s manner and
conversation was a joy to receive along with his help when answering questions raised by my daughter concerning her menu
choice. We paid and left after really enjoying the food, the atmosphere and the level of service from Richard”
the
September 2011. Greene King Mystery Guest
.
“We were very impressed with the new Restaurant Manager who could not do enough for us while we were at the Hotel. Even
his staff were very attentive. The food was beautiful, good presentation and a varied menu with plenty of choice”
varied
February 2010. Tripadvisor User
“A day of meetings, negotiations, travelling, traffic, it was an absolute pleasure to be checking into the hotel where everyon
everyone
from the receptionist to the Restaurant Manager and his staff were so helpful, courteous and nothing was too much trouble”
trouble
February 2010. Tripadvisor User
“The new Restaurant Manager and his staff were very lovely and friendly. Food was amazing, would recommend this hotel to
everyone! A big thank you to Richard and his team for an amazing stay”
April 2010. Tripadvisor User
“Having stayed and worked from the Liddington Conference Hotel, I found Richard to be knowledgeable, helpful and most
professional. I would have no hesitation in recommending Richard in any role he may choose in the future”
role future
Top qualities: Great Results, Personable, Creative
“Richard enabled Debenhams to successfully implement a client standard operating environment with fairly tight timescales
during the period of demerger from The Burton Group. He was very personable and helpful”
Top qualities: Great Results, Personable, Expert
able,
“I worked with Richard on a number of infrastructure projects. He is a knowledgeable and helpful colleague who is a
considerable asset to any team”
“Richard is an excellent communicator who can get ideas over well - always a pleasure working with him!”
“I worked with Richard when AltaVista were expanding their UK operation into EMEA. Richard bought with him not only a
wealth of experience, but also a can-do attitude. At a time when we needed to move swiftly to keep up with the demands of a
do
rapidly growing business Richard proved on numerous occasions that he was capable of coping in a stressful environment, could
come up with creative work-around solutions as and when needed and would always see the job through to completion. I would
tions
recommend Richard to anyone looking for an adept, results orientated and knowledgeable individual”
orientated individual
Top qualities: Personable, Expert, High Integrity
Personal LinkedIn profile: www.linkedin.com/in/richardsas