The document provides a summary of Irene Bronoso-Sy's work experience, including her current role as Operations Manager at Jones Lang LaSalle Singapore from November 2012 to present. Prior to that, she held several facilities and operations roles with increasing responsibilities at various companies such as Jones Lang LaSalle, CBRE, and Avaya Philippines. She has received several awards recognizing her work in facilities management and operations excellence.

1. IRENE BRONOSO-SY
Block 231 Simei St. 4, #02-118
Singapore 520231
Mobile No. 81022351
E mail Address: irene_sy2003@yahoo.com
WORK EXPERIENCE
JONES LANG LASALLE, SINGAPORE
Accomplishments:
• Took part in the transition for new win account (Singapore office). Was recognized
to have the highest score in Jones Lang LaSalle transition.
• Created standard operating procedure such as Reception, Internal Landscaping,
Office Key Management, Finance and Administration, M&E services for Facilities
Management on demand account.
• Improved process efficiency on FMSC (Facilities Management Service Centre) bench
staff supporting over 30 Jones Lang LaSalle sites. Developed quick reference guide
and process flow.
• Received Most Promising Rookie award in 2013, Applause IFM Singapore
Recognition award for being able to pick up to speed on the business in a short time
and demonstrates positive qualities of making a difference and nominated for Best
Account Support, Best Customer Satisfaction, Individual Contributor
• Nominated for Best Account Support in 2014, Applause IFM Singapore Recognition
award for working on multiple accounts and demonstrates the quality of providing
superior support and service.
• Received Operations Excellence award in 2014 for attaining good client satisfaction
survey results despite challenges, low attrition rate & high performing team,
generating the most cost savings ideas and most best practices
• Nominated for Best Client Service (FM on demand), Ovations 2015 Singapore
Recognition Programme for striving to exceed clients’ needs and expectations and
working to further develop client loyalty and/or recognition for future business
opportunities on multiple accounts and demonstrates the quality of providing
superior support and service.
Operations Manager, Jones Lang LaSalle Singapore Nov 2012 – Present
• Manage FMSC accounts/staffs. Ensure FMSC staffs are activated for backfill.
• Prepares Country Account Plan as agreed with the client and ensure account plan is on
track and updated regularly
• Implement and maintain 52-week planner (this includes all maintenance activities,
contract expiry and change control, monthly report, routine inspections, vendors
management/client/landlord meetings, etc), and coordinate JLL’s annual CEM or
OpsAIDE audit and provide evidence that all activities have been closed out on schedule.
• Ensure submission of accurate Monthly Management Report and KPI scorecard are
signed- off by the agreed day of every month and ensure all KPI are met.
• Implement and maintain the FM Policies and Procedures manual and review on annual
basis, or as required, and roll out JLL IFM Playbook initiative in consultation with Client.
• Ensure that major risks are identified and covered by a risk management plan.
Risks can be financial, contract renewal, HR succession etc.
• Ensure monthly invoices and vendor invoices are submitted and processed on time.
• Review comprehensive explanation of variance and submission of accruals.
• Budget planning
• Meet savings target. Account Retention Plan

2. • Overall Management of FM services and provide support during moves, restacks and
projects
Accomplishments:
• Lead the handover and reinstatement process of Atrium site. Additional scope of
responsibilities entrusted to achieve its aim of having a smooth transition to
landlord. Created and standardized files such as handover and clean-up checklist
have made the process more efficient.
• Improved process efficiency through development of material data sheet, daily
health checks and cleaning checklist for Atrium site.
• Develop effective inventory system for the measurement of office consumables.
• Took leadership role when the Site Manager was re-assigned to other site.
Deputy Site Manager, Jones Lang LaSalle Singapore June 22, 2010 – Nov 2012
(Assigned at Barclays Capital Services Limited)
• Work closely and provide support to Site Manager on daily operation.
• Work with Building Landlord for building maintenance and repair works.
• Ensure close working relationship with Key-stake Holders and staff for facilities related
issues, feedback and request.
• Manage and maintain cleaning team. Ensure scopes of services as per cleaning contract for
Cleaning Supervisor and cleaners are carried out accordingly.
• Maintain cordial work relationship with Vendors and ensure services rendered by vendors
are carried out as per contract schedule.
• Collate and monitor monthly spending report for trend report updating and trend analysis
purpose.
• Ensure periodic purchase order to vendors are raised accordingly.
• Arrange purchase order for property maintenance and/or Ad-Hoc work supplies from time
to time as required by Site Manager.
• Maintain records of all raised purchase requisition (PO) in Shared Folder – Summary Log
• Maintain Master Preventive Maintenance and ensure maintenance schedules are carried out
as planned.
• Work with Site Manager on yearly Budget Planning and review. Assist in year-end accrual
submission.
• Ensure accuracy and timely invoicing from vendors.
Accomplishments:
• Selected to partake in the ISO 14001 certification audit process.
• Took part on the migration of 200 employees from Parakou building to Capital Tower.
• Successfully managed to convert meeting room to VP office and telepresence room
within the deadline.
Facilities Coordinator, Jones Lang LaSalle Singapore August 2008 – May 2010
(Assigned at Cisco Systems (USA) Pte. Ltd.)
• Provide assistance to the Facilities Manager in managing all outsourced service contracts,
including inspections and quality management of service delivery.
• Assist in the implementation of building procedures and performance measures to ensure
they are administered in accordance with the requirements under contract.
• Assist the Facility Manager in the preparation of tender documentation, evaluation of
tenders and preparation of contracts.

3. • Assist in the preparation of the Monthly Management Report to Cisco Systems, including
collation of all relevant material and production
• Assist in ensuring the implementation and management of Risk & Safety work practices to
reduce the interruption to Cisco Systems operations.
• Participate in Emergency Evacuation procedures including crisis management and business
continuity.
• Assist in the management all health and safety workplace issues and actively participate in
health and safety reviews.
• Assist in the undertaking of comprehensive re-tendering procedures for all outsourced
services, including the production of documentation.
• Assist Facility Service Manager in managing financial year approved budget within variance
given.
• Assist Facility Service Manager to execute all projects and deliver in timely manner.
• Coordinate with other Facilities Coordinator for Cisco global events and others.
CBRE, PHILIPPINES
Accomplishment:
• Received an Account Excellence Award in recognition of outstanding performance
Office Administrator, Avaya Philippines September 2006 - April 2008
17th
Floor Tower 2, The Enterprise Center, Ayala Avenue Makati City
• Coordinates and ensures that all fire, life safety, and other safety programs are
established and followed in conjunction with the Environmental Health and Safety
Standards.
• Supervise maintenance programs relating to the interior conditions and appearance of
the facility.
• Inspects facility for safety and maintenance problems; directs and/or performs
preventative maintenance; makes recommendations to regarding replacement versus
repair, necessity of upgrading items, and cost of such supplies and equipment.
• Ensures that work orders and service requests are completed in a courteous, timely,
and efficient manner; coordinates work schedules with Facilities Engineer.
• Recommends need for contract and outside vendor services. Assist as directed with
Management in selecting outside vendors. Assist as directed with specification review,
bidding and supervision of contracted services. Provides cost estimates for Facilities
department projects and submits them to the Regional Manager.
• Determines when work orders exceed the scope of the staff’s ability to respond and
when necessary, coordinates repairs and projects with the Facilities Engineer.
• Responds to water intrusion calls, evaluates damage, submits insurance report/claim,
and arranges for repair work.
• Liaise with Building Admin the following: Aircon Extension; Aircon Repair and
Preventive Maintenance; Parking Transponder Issuance; Security measures, Electrical
and Mechanical Issues; Common Area Lobby Cleaning; Pest Control Schedule;
Basement/Parking entry Permit.
• Planning & Budgeting
Accomplishment:
• Workplace services team commended for achieving 25% target savings for office
consumables.
Purchasing Manager, CB Richard Ellis May 2002 – November 2003
(Assigned at Procter & Gamble)

4. • Assist Facilities Manager in sourcing of vendors. Create Purchase Requisition thru Business
to Business Procurement and Purchase Order thru SAP, and Goods Receipt (GR) received
items before sending invoices to Accounts Payable.
Facilities Assistant, CB Richard Ellis May 2001 – April 2002
10/F Ayala Tower 1, Ayala Avenue, Makati City
(Assigned at Deutsche Bank AG, Manila)
• Assist the Facilities Manager and Operations Manager in all administrative works. Deal with
suppliers on the exact status of orders and deliveries. Monitoring and encoding of daily
inventory movement while maintaining minimum level of supplies and renders reports on
monthly expense.
EDUCATIONAL BACKGROUND
Bachelor of Science in Business Administration major in Marketing, March 2001
DE LA SALLE UNIVERSITY - Dasmariñas, Cavite City