This document provides tips for being productive and dealing positively with customers. It recommends focusing on self-improvement, maintaining a positive attitude, and treating others with care, respect and empathy. Key points include smiling to deal with difficult situations, actively listening to customers, answering questions helpfully and promptly, introducing yourself and your organization, and saying thank you. The overall message is to boost yourself by dealing with challenges through a smile and caring for customers.

1. Boost yourself & Deal with
smile…

2. Deal with smile.

3. Do you Know yourself…?*
Write about yourself in a sentence.

4. Take a test Drive
• One Minute test for 50 Points. (Pass
mark 10)
• 1. Continue this sequence in a logical way
• J , F , M , A , _ , _ 10 Points
• 2. Correct this formula with a single
stroke(/ ,_ ,I)
• 5 + 5 + 5 = 550 10 points

5. • 3. Please write ‘anything’ here
• I_____________________I 10 points
• 4.The place where divorce comes
before marriage. 10 points
• 5. Write your name in reverse
order in CAPITAL letter
• I______________________I10points

6. • ANSWERS
• 1 JANUARY, FEBRUARY
MARCH------,------,------
• 2. 5 5+ 5=550
• 3. I__ ‘anything’ I
• 4. Dictionary.
• 5. pass mark

7. ‘SWOT’ formula

9. Don’t consider physical
Handicap is a Threat or weak
side,
• -Meet
• Mr.NickVujicic is
an
Australian motivational
speaker born with tetra-
amelia syndrome,[4] a
rare disorder
characterized by the
absence of arms and
legs.

10. What you know about your
organisation?
• Write 5 points.
Are you happy in this organisation?
IF NOT…..watch it…

11. How to become more productive?
Before or while coming, Think that….
• You are the staff of a prestigious institution.
(Many people are waiting outside)
• Good in attire.
• Be punctual in every activity.
• Don’t carry problem with you. (Time to funny Test)
• In office……
• Greet your colleagues warmly.
• Show your readiness…always.*
• Be open in disclosing your limitation.
DRAW. A circle

12. Don’t forget to wear a
• Smile is the lighting system of a face and
the healing system to the heart.
• If you are not using your smile, you are like
a man with a million Dollar in a bank and
no check book.
• Smile is a worth for 1000 words.
• It is most effective type of ‘therapy’.*LB

13. Deal with a smile.
• Welcome your customer with a smiley
greetings. (A smile is the best way to deal
with difficult situations. Even if it's a fake
one.)
• Be an active listener. (Supportive words, eye contact,
no cross questions. Do not distract) Simon says.
• Replay it as SSAC ( SHORT SWEET
AND CLEAR)

14. Treat your customer with care,
love and respect.
• Care healing the half.
• Every customer is given VIP treatment
• Answer promptly with tone variations.
• Appropriate body language.
• A customer is your most valuable
master
• Identify them by name and use it.
• You are there B/c of he/she.
• I represent my organisation.

15. • Be empathetic
• Act as converter of ‘tension to hope”
• The customer is always right B/c they are…
• Customer is analyser of you.
• Don’t blame the institution in front of the
customer.

16. “.let us share, care and enjoy…

17. Forbidden words.
• I don't know. Let me find out it for you
• That is not my job I am not sure, let me some
one who knows.
• You are wrong Here is what I understand

18. GIVE VALUE AND COUNT

19. Telephone etiquette.
• Answer promptly before III ring
• Before picking up the receiver, discontinue the
other conversation.
• Use a warm greeting. And know them.
• Introduce yourself and brand your institution.
• If it is a wrong call, be courteous and helpful.
• Be an active listener. (Test)
• Understand and give clear idea ensure their
satisfaction.
• Say ‘thank’ always…

20. THANK YOU
• ALL THE BEST