The document discusses building rapport through harmonious relationships based on trust. It provides ways to build rapport such as matching body language, tone of voice, word choice and listening skills. The 4 A's formula of assure, acknowledge, affirm and appreciate is also presented as a way to establish rapport and make others feel safe, heard and positively regarded. Practice of rapport skills can help develop better quality interactions and relationships.

1. RAPPORT
A brief Introduction
Define Rapport
Identify ways to build rapport
Use sensory language
Use the 4 A’s
Practice Rapport Behavior

2. Definition: (Oxford Dictionary)
A harmonious and
understanding relationship
between people based on
trust, mutual agreement and
empathy.

3. Often times we hear terms like being “in sync”- “in tune”.
Developing a relationship based on trust.
Also defined as providing assurance and acknowledging the victim subject.
Having a “Harmonious relationship” with another person; feeling a
connection! (Read: People you don’t want to stab with a pencil)

5. RAPPORT
what’s in it for me? (Gimme!)
BUILDING SUCKERS
BUILDING TRUST
PERSUASION
Setting positive expectation
Better Relationships
Getting what you want
Quality of Interactions Maintaining and achieving
intense isochasmic relief

6. WAYS TO ESTABLISH RAPPORT
Let’s talk tone
“Instant” Rapport:
People often decide right away if they want to interact with you. The first
few seconds of the contact are critical. (Psychic Continuity)
Present yourself as:
Positive (or Dangerous)
Personable
Enthusiastic
Empathetic

7. Rapport
Always have an alibi or an excuse for why you’re wearing an oversized
coat.
Matching and Mirroring
Pacing

8. The Major Elements of rapport:
• Mirroring
• Matching
Physiology
• Posture
• Gesture
• Facial expression & Blinking*
• Breathing
Tonality
• Voice
• Tone (Pitch)
• Tempo (Speed)
• Timbre (Quality)
• Volume (loudness)
Words
• Key words
• Common experiences &
Associations

9. Rapport
Voice or Tone and Tempo
•One way is to match the potential
subject’s rate of speech

10. Rapport
If the subject is:
Observation
Angry
Friendly
Burdened / Stressed
Frantic in a hurry
Happy
Response
Assuring/Concerned
Cheerful
Sympathetic
Assuring/Concise
Happy

11. Sensory Language
Cues to observe
• VISUAL: I see what you mean… Bright idea……..: Show me how…… It’s
not clear yet….. I don’t see….
• Auditory: I hear that…….: Sounds good……: Tell me again………
It just clicked………: Yes it rings a bell
= Kinesthetic: It feels right……: I’ve Got a rough idea…… I can handle
that…….. Wonderful News…… : Great………, Fantastic……………..

12. RAPPORT
shows we are Listening
• When we LISTEN what someone is saying we’re saying, “You
don’t completely suck” and “we are paying attention to you”.

13. • Spend 80% of the time listening and 20% talking if you don’t want
them to fall asleep on your favorite couch.
Takes interest by listening, (scribble notes on your arm
to let them know you’re well adjusted). Give feedback
to show you’re listening.

14. RAPPORT
By learning and using the 4 A’s formula.
•Assure
•Acknowledge
•Affirm
•Appreciate

15. • ASSURE: I assure you that you are safe with me.
People are more trusting when they feel safe.
Subs love fake vampire teeth and capes
ACKNOWLEDGE: I can help you achieve…..(orgasms)
Always acknowledge the subject’s opening statement.

16. Affirm
• AFFIRM: I like your sense of humor.
• I like your toy collection.
• APPRECIATE: You’re doing brilliantly well my toy
(cue: headpats)