The document discusses using creative approaches to enhance compassionate health care delivery. It describes a program between NHS Lothian and Edinburgh Napier University that uses appreciative inquiry and relational approaches. The goal is to embed compassionate care in practice and education by understanding patients', relatives', and staff's experiences. As part of this, the program uses creative activities like collages, images, stories, and poems to help understand the complex concept of compassionate care and then enhance practice and experiences based on those learnings.

1. Creative approaches to delivering
person centred health and care
Dr Stephen Smith, Joyce Surfleet, Jacqui Brodie,
Professor Pam Smith, Nicola White

2. Objectives for this session
• To consider compassionate care in practice
• To consider ways of using creative multisource
feedback to enhance understanding & practice
• To learn about the process of using emotional
touchpoints: listen, learn and respond

3. Leadership in Compassionate
Care Programme
NHS Lothian and Edinburgh Napier University
An action research programme adopting appreciative
inquiry and relational approaches to care. Aim is to
embed compassionate care within practice and the
undergraduate curriculum by understanding and
responding to the experience of patients, relatives and
staff.
We adopted creative approaches to help us understand
the nebulous concept of compassionate care ...........
then importantly enhance practice & care experience.

4. Collage

5. Images
Select an image that says something to you about
compassionate care ……

6. M
E
D N
I O
C I
I S
N E
E

7. Emotional touch point stories; a focus on
experiences and feelings

8. Emotional Touchpoints:
The power of listening, hearing and
responding to experience
Sad Talking with staff
Happy
Frustrated Ward rounds
Going home
Joyful
Elated
Touched
Meal times

9. A poem about the Leadership in
Compassionate Care Programme

26. Select an image that reflects your thoughts
about this session so far?

27. Creative writing