Dashboards By Industry Powerpoint Presentation Slides

1
Dashboards
by Industry
Yo u r C o m p a n y N a m e

0%
10%
Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20
Retail Store Dashboard
2
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
Avg Transaction Value
$64.36
Avg Units per Customer
2.08
Sales Revenue
$302.01M
Customers
5.26M
Sales by Division
$193.45
$66.53
$60.27
Women
Men
Kids
Total Customers & Visitors
M
1M
2M
3M
Visitors Transactions
Sales by City
22%
Seattle
29%
New York
14%
Los Angeles
14%
Dallas
Chicago 21%
Avg Price & Units per Transaction
$0
$64
2.04
2.08
2.12
Units per Transaction Price per Transaction
Top 5 Articles by Sold Items
6.6 K
29 K
61 K
72 K
93 K
Lilly Dress
Daisy Jumper
Trevor Shirt
Millie Boots
Piper Jeans
Out of Stock Items Top 5 Articles by Revenue
$27M
$30M
$31M
$30M
$34M
Sweet Honeymoon
Cozy Holidays
California Girl
Summerparty
June Collection

Retail KPI Dashboard
3
Rate of Return
Rate of Return
26.1%
Rate of Return by Category
Target < 31.5%
Avg Back Order Rate
5.26%
Total Volume Sales
$362.14M
Avg Purchase Value
$63.61
Avg Units per Order
3.64%
14.3%
21.3%
19.3%
9.3%
17.3%
30.9%
0.0%
Beauty Children Footwear Home Men Women
Return Rate Target
Customer Retention
90 days Customer Retention
31.8%
0 K
200 K
400 K
New Customer Returning Customer
Number of New & Returning Customer

Retail Sales & Order Overview Dashboard
4
90.0%
95.0%
100.0%
Perfect Order Rate
Target of
92.1% hit !
This Year
94.1%
Total Orders
M
1M
2M
Total Orders
14.34M
Avg Orders per Customer
2.56
Return Reasons
Item Does not Fit 47%
32%
Defective Item
10%
Damaged Item
8%
Late Delivery
3%
Wrong Item Delivered
Top Seller by Orders*
269
316
603
628
1,262
*Seller Location

Healthcare Hospital KPI Dashboard
5
50,001
Total Patients
34,863
Total Patients Admitted
$ 8,742
Avg Treatment Costs
53min
Avg ER Waiting Time
596
Available Staff
0
1,000
2,000
3,000
Week 42
2020
Week 43
2020
Week 44
2020
Week 45
2020
Week 46
2020
Week 47
2020
Week 48
2020
Week 49
2020
Week 50
2020
Week 51
2020
Week 52
2020
Inpatient OutPatient
Outpatients vs. Inpatients Trend
Patient Status
Division Inpatient Outpatient
Cardiology 2,046 3,868
Orthopaedics 2,809 5,144
Oncology 3,088 5,842
Neurology 3,540 6,581
Dermatology 5,299 9,772
Gynaecology 6,869 13,053
Surgery 9,471 17,642
Patients by Division Avg Waiting Time by Division
67
50
59
46
50
36
50
Surgery
Orthopaedics
Oncology
Neurology
Gynaecology
Dermatology
Cardiology
Waiting Time
Total Average
Overall Patient Satisfaction
42%
38%
20%
Excellent
Good
Neutral/Negative
80%
Positive
4%
7%
17%
26%
45%
Do Not Know
Fully Disagree
Rather Disagree
Rather Agree
Fully Agree
The doctor explained the treatment understandably.
I had confidence and trust in the treating physician.
4%
8%
24%
33%
31%
Do Not Know
Fully Disagree
Rather Disagree
Rather Agree
Fully Agree

Healthcare Patient Satisfaction Dashboard
6
Patient Satisfaction
80%
Overall Satisfaction
4%
7%
17%
26%
45%
Do Not Know
Fully Disagree
Rather Disagree
Rather Agree
Fully Agree
The staff explained the procedures understandably.
4%
8%
24%
33%
31%
Do Not Know
Fully Disagree
Rather Disagree
Rather Agree
Fully Agree
The staff took time to answer my questions.
Lab Test Turnaround
Test Average Target
Amylase 31 hrs 24 hrs
ANA 180 hrs 168 hrs
aPIT 78 hrs 72 hrs
Basic Metabolic Panel 26 hrs 24 hrs
Complete Blood Count 28 hrs 24 hrs
Comprehensive Metabolic Panel 52 hrs 48 hrs
Elecrolyte Panel 23 hrs 24 hrs
Sedimentation Rate 94 hrs 96 hrs
Patient Falls
(With Target = 4,99%)
0%
5%
10%
Average Waiting Times
24 min
Arrival to bed
74 min
To get a treatment
67 min
To see a doctor

Healthcare Hospital Performance Dashboard
7
Admissions & 30-Day Readmission Rate
Length of Stay (in days) Avg Treatment Costs (By Age Group)
0%
10%
20%
1 2 3 4 5 6 7 8 9 10 11 12 13
35 days
Avg Length of Stay
20.4%
Avg Readmission Rate
$9,700.0
Avg Treatment Costs
0.19
0.20
0.21
0.22
0
1,600
3,200
Q1 2020 Q2 2020 Q3 2020 Q4 2020
Admissions Readmission Rate
$4,500
$8,200
$7,200
$12,100 $12,300
$9,600
0 to 1 1 to 17 18 to 44 45 to 64 65 to 84 85+
Stays
by Payer
Medicare 40%
32%
Private Insurance
22%
Medicaid
6%
Uninsured Avg Nurse Patient Ratio
• Trauma Units = 1:1
• Emergency Rooms = 1:3
• Surgical Rooms = 1:5
• Rehabilitation Units = 1:6
• Nursery Units = 1:8
:
Day Shift = 1 4
:
Night Shift = 1 8
:
Costs by Payer & Type of Stay
42%
52%
30%
45%
54%
34%
43%
55%
6%
13%
27%
Uninsured
Private Insurance
Medicaid
Medicare
Surgical Stays Medical Stays Maternal and Neonatal Stays
Hospital-Acquired Infections (Percentage of Cases)
0.3%
0.5% 0.4%
0.6%
1.0%
0.8%
1.1%
0.9%
Q1 2020 Q2 2020 Q3 2020 Q4 2020
Ventilator-Associated Pneuomonia Surgical Site Infections

Logistics Transportation Dashboard
8
Time Period : Last Month
Revenue
$ 1,594,280 (-33%)
Costs
$ 494,227 (-33%)
Profit
$ 1,100,053 (-32%)
Shipments
1,042 (-31%)
Avg Delivery Time
6.7h (-10%)
Total Fleet 63
On the Move 60
In Maintenance 3
95%
Fleet Efficiency
Fleet Status
25 min
Avg Loading Time
10 tons
Avg Loading Weight
Profit by Country
0 K
50 K
100 K
150 K
200 K
Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20
In
Dollars
Austria France Germany Switzerland
Delivery Status
99%
Within
Time Unit
Within Time Unit 502
Out of Time Limit 6
Delivery by Country
Germany 35%
25%
France
21%
Switzerland
19%
Austria
0
3
6
9
0
400
800
Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20
Route Time
Avg Delivery Time (hours) & Route (km)

Logistics Warehouse KPI Dashboard
9
Warehouse Operating Costs
0 K
50 K
100 K
150 K
200 K
250 K
300 K
350 K
$296,566
Avg Monthly Costs
April 2020
Warehousing Costs : 329k
Total Shipments by Country
0
50
100
150
200
250
Austria France Germany Switzerland
Perfect Order Rate
94.1%
Avg Monthly Rate
92.1%
Warehouse Operating Cost Distribution On-Time Shipments Perfect Order Rate
50%
18%
13%
12%
7%
Order
picking
Storage
Shipping
Receiving
Other
87%
Within
Time Limit
Within time limit 12.593
Out of time limit 219
90.0%
91.0%
92.0%
93.0%
94.0%
95.0%
96.0%
97.0%
98.0%
99.0%
100.0%

Logistics Supply Chain Dashboard
10
Inventory to Sales – This Year Inventory Turnover Last 5 Years
Carrying Costs of Inventory Inventory Accuracy % Out of Stock Items
0
0.5
1
1.5
2
2.5
3
6.50 6.20 5.70 5.90
6.60
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
8.00
9.00
10.00
0.00
2.50
5.00
7.50
10.00
2016 2017 2018 2019 2020
Inventory Turnover Target
Target = 6.00
39%
25%
18%
12%
6%
Risk Freight Service Storage Admin
92.4%
Congrats !
You hit the target of 91.4%
0.94%
This Year

Manufacturing Production Dashboard
11
Quick Stats
Production
volume
99,474
Quantity
Ordered
77,662
Active
Machines
45
Sales
Revenue
1.12M
Production Volume by Top 5 Machines
9%
FW-64333
7%
LKM-5397
5%
FWT-64334
4%
RJL-14564
5%
FWT-6433
Top 5 Products
Product Name Price Sold Items Revenue
1. Flat 47”1080p $ 375 2,212
2. Laptop A10 460M $ 345 2,084
3. Sound Bar-600 Watt $ 126 2,018
4. Flat 55”1080p $ 437 1,921
5. DLSR D520 18MP1 $ 460 1,917
Downtime Causes
35%
35%
30%
4.4%
Downtime
Broken
Machine
Missing Parts
Service
Return Items by Reason
126
114
125
89
103
154
121
84 90 95
121
87

Manufacturing Production Quality Dashboard
12
Most Common Defects
48%
18%
10%
7%
7%
Packaging
Non-Compliance
to Product
Spec(Stability)
Non-
Compliance to
Product Spec
(Analytical)
Non-Compliance
(Manufacturing)
Under Fill
Right First Time (Last 12 Months)
96%
97%
97%
98%
98%
Jan
2020
Feb
2020
Mar
2020
Apr
2020
May
2020
Jun
2020
Jul
2020
Aug
2020
Sep
2020
Oct
2020
Nov
2020
Dec
2020
Avg Right First Time
Target of
96.5% is hit!
96.6%
Defect Density
8%
9%
10%
11%
12%
13%
14%
15%
Laptop A10 460M Laptop A15 460M
Rate of Return
0%
10%
20%
30%
Laptop A10 460M Laptop A15 460M

$3,500
$4,000
$4,500
$5,000
$5,500
Maintenance Costs Target Maintenance Costs
Manufacturing Cost Management Dashboard
13
Return on Assets
-10%
-5%
0%
5%
10%
15%
Maintenance Costs with Target <$4,200
Asset Turnover
1.6%
1.9%
1.5%
1.9%
2.1%
0.0%
1.0%
2.0%
3.0%
2016 2017 2018 2019 2020
Unit Costs with Target <$41
$51 $48 $44 $42 $39 $38 $41 $43 $42 $40 $38 $38
$0
$25
$50
$75
Unit Cost Unit Cost Target
Avg Return on Assets
3.77%
Total Maintenance Costs
$52K
Avg Asset Turnover
1.82%
Avg Unit Costs
$41.98

Digital Media Online Publisher Dashboard
14
Visitors & Returning Visitors
M
20M
Visitors Returning Visitors
35%
Returning Visitors
107.29M
Unique Site Visitors
32%
41%
14%
13%
0-18
19-30
31-50
51-70
Age
Subscribers
Gender
47%
Female Subscribers
53%
Male Subscribers
Top 3 Articles
12,364
10,674
10,627
"Trump VS.Clinton: Last
Batte!"
"Make America Great
Again!"
"Brexit: Goodbye UK!"
Top 3 Categories by Readers
211.78M
130.49M
92.32M
Politics
Sport
Economy
Avg Visit Duration & Pages Per Visit
91.50K
Published Articles
33,258K
Total Subscribers
0
3.2
165
185
Pages Duration

Digital Social Media Engagement Dashboard
15
January 2020
Target 2,5000
13,125
Mentions
Twitter 9,229
Facebook 2,071
Instagram 1,825
January 2021
Posts
Clicks
Shares
Comments
249
Total Post
8
Posts Per Day
49,476
Total Clicks
199
Clicks Per Post
2,368
Total Shares
11
Shares Per Post
6,068
Total Comments
24
Comments Per Post
Feb. 2020
Jan. 2021
Followers 207,824
Twitter
152,690
Target 300,000
Facebook
29,528
Target 50,000
Instagram
25,646
Target 100,000
-5K
0K
5K
10K
15K
20K
New Followers Lost Followers
New Followers VS. Lost Followers
All
Platforms
48%
52%
Likes by Gender
Likes by Age
32%
41%
14%
13%
0-18
19-30
31-50
51-70
0K
20K
40K
Feb-20
Mar-20
Apr-20
May-20
Jun-20
Jul-20
Aug-20
Sep-20
Oct-20
Nov-20
Dec-20
Jan-21
Likes
295,894

Digital Media Content Quality Dashboard
16
Avg Flesch Reading Ease
Avg Number of
Comments Per Article
8
17
9
6
11
13
9
10
13
16
5
13
6
3
11
12
15
8
5
14
7
13-Feb
14-Feb
15-Feb
16-Feb
17-Feb
18-Feb
19-Feb
20-Feb
21-Feb
22-Feb
23-Feb
24-Feb
25-Feb
26-Feb
27-Feb
28-Feb
29-Feb
01-Mar
02-Mar
03-Mar
04-Mar
05-Mar
100 - 90: Very easy to read.
90 - 80: Easy to read.
80 - 70: Fairly easy to read.
70 - 60: Plain English.
60 - 50: Fairly difficult to read.
50 - 3: Difficult to read.
30 - 0: Very difficult to read.
63.5
0 100
Top 5 Articles by Likes
19
39
20
35
38
39
31
59
49
57
94
120
249
159
294
When Should Cultural Institutions
Say No to Funding?
A 'Bright Light', Dimmed in the
Shadows of Homelessness
Hand Grenades and Gang
Violence Rattle Sweden's Middle
Class
Go Ahead, Millennials, Destroy Us
Dorm Living for Professionals
Comes to San Francisco
Likes Comments Shares
Story Turnaround Time
Overall 18.6 Days
Start End
2.5 days
Submission
and Editing
11.5 days
Conception
and Writing
3.2 days
Reviewers
1.4 days
Publication
21.0 days
Dissemination
and archiving
583
17%
Digital Subscribers Gained
New subscribers Selected
Period VS Previous period
0
25
50 Current Number of
Subscribers 57,928

FMCG KPI Dashboard
17
Overview 2020
Inventory Turnover
Target: 13.0
16.5
Average OOS Rate
Target: 2.0%
3.8%
Average OTIF Rate
Target: 90.0%
51.7%
Out of Stock Rate (OOS)
By Day of the Week
3.1%
3.8% 4.2%
3.0%
3.8% 4.5%
3.0% 3.2%
4.0%
4.7% 4.7%
4.2%
By Hour of the Day
Product Sold Within
Freshness Date
81%
88%
93%
89%
0%
20%
40%
60%
80%
100%
< 3 days < 3-7 days < 8-14 days < 15-28 days
Freshness Duration
Average Time to Sell
23.3
11.3
11.3
4.2
Tobacco
Personal Care
Household
Foood &
beverage
Inventory Turnover (in days)
0%
20%
40%
60%
80%
100%
2013 2014 2015 2016 2017 2018 2019 2020
Target:13 days
11.6
Inventory to
Sales Ratio
0.2
Average
Inventory Turnover
On Time in Full Deliveries (OTIF)
50%
75%
100%
W1
2020
W2
2020
W3
2020
W4
2020
W5
2020
W6
2020
W7
2020
W8
2020
W9
2020
In Full Deliveries On Time Deliveries
In Full On Time Deliveries
Target 90%
Average in
Full Rate
62.6%
Average on
Time Rate
53.7%

FMCG Financial Dashboard
18
Supply Chain Cost
$2.4 M $2.2 M $1.9 M $1.1 M $1.0 M
Waerhousing Transport Carrying Cost of Inventory
Customer Service Inventory Management
Supply chain costs by category
Supply Chain Costs VS. Sales
0%
10%
20%
Supply Chain Costs VS.Sales Industry Average Best in Class
By Calendar Week
8.2%
1.1%
VS. Previous Period (2019)
Carrying Costs of Inventory
Risk 36.7%
29.2%
Freight
16.4%
Service
11.9%
Storage
5.8%
Admin
Cash-to-Cash Cycle (in days)
35
40
45
50
BY Quarters Days
of Inventory
64.3
Days of
Receivable
48.8
Days
of Payables
72.2
Total Net Sales
$103M
Supply Chain Costs
$9M
Avg Cash-to-
Cash-Cycle
$40.9M
Period: 2020

Overview
Top Food & Beverage Products
Sales & Margin Trend
Performance by Product Category
On Shelf Availability
OSA Rate by Product Category & Calendar Week
FMCG Consumer Goods Dashboard
19
Total Sales
(vs. Previous Year)
$1,346 (+6%)
Sales Volume
(vs. Previous Year)
346M (+4%)
Sales Margin
(vs. Previous Year)
13.6% (+0.8)
Product Sales Margin
Fresh Fruits & Vegetables $145M 11.3%
Meat / Poultry $64M 10.4%
Bottled Beverages $61M 14.6%
Snacks / Confectionary $54M 13.8%
Convenience Food $53M 10.7%
10%
15%
20%
Q1
2015
Q2
2015
Q3
2015
Q4
2015
Q1
2016
Q2
2016
Q3
2016
Q4
2016
Q1
2017
Q2
2017
Q3
2017
Q4
2017
Q1
2018
Q2
2018
Q3
2018
Q4
2018
Q1
2019
Q2
2019
Q3
2019
Q4
2019
Q1
2020
Q2
2020
Q3
2020
Q4
2020
$200
$250
$300
$350
$400
Q1
2015
Q2
2015
Q3
2015
Q4
2015
Q1
2016
Q2
2016
Q3
2016
Q4
2016
Q1
2017
Q2
2017
Q3
2017
Q4
2017
Q1
2018
Q2
2018
Q3
2018
Q4
2018
Q1
2019
Q2
2019
Q3
2019
Q4
2019
Q1
2020
Q2
2020
Q3
2020
Q4
2020
Sales Trend
Margin Trend
621M
324M
218M 120M
9%
12%
15%
0
400
800
Food &
Beverages
Personal
Care
Houehold
Care
Tobacco &
Alcohol
Margin
Sales
|
Target
Sales Target Margin
92.3%
Average OSA Rate
$281 M
Estimated Lost Sales
3.52%
Estimated Lost Sales (VS. Sales)
88%
90%
92%
94%
96%
98%
Food & Beverages Tobacco & Alcohol
Personal Care Household Care

Energy Management Dashboard
20
48.00B
Total Cosumption (kWh)
$47.97B
Total Sales
16%
22%
29%
33%
Craft, Trade, Service
Traffic/Transort
Households
Industry
Sales by Sector
Energy Sources
34%
31%
21%
14%
Renewable
Brown Coal
Nuclear
Gas
3.1 3.2 3.3 3.5
4.9 4.6 4.1 4.9
1.4 1.7 1.5
1.4
7.7 7.6 7.6
7.5
2017 2018 2019 2020
Brown Coal Gas Nuclear Renewable
Avg Production Costs
(Cent Per kWh)
15%
26%
38%
20%
Craft, Trade, Service Households Industry Traffic/Transport
Consumption by Sector
Contribution Renewable Energy
Households
38%
Industry
19%
34%
Transport
9%
0.0
4.8
0
4000
Jan
2020
Feb
2020
Mar
2020
Apr
2020
May
2020
Jun
2020
Jul
2020
Aug
2020
Sep
2020
Oct
2020
Nov
2020
Dec
2020
Power Cuts Duration
minutes
Number of Power Cuts & Avg Duration

Energy Financial Dashboard
21
Statistics
This year
Total Shareholder Return
45%
Operating Cashflow
$334,1M
Net Income
$260,5M
Production Costs
5,1 Ct/kWh
Total Sales
48,3 B kWh
$15,874
$20,156
$23,263
$27,985
$33,412
2016
2017
2018
2019
2020
Operating Cashflow ($M)
Last 5 Years
Operating Cashflow
Annual Growth
20%
13%
7%
12%
30%
45%
0%
50%
100%
2016 2017 2018 2019 2020
Total Shareholder Return
Last 5 Years
Production Costs by Source
(Ct/kWh)
This Year
380
360
160
470
727
Sale By Sector
Renewable
Petroleum
Nuclear
Coal
Biomass
Net Income ($M)
Last 5 Years
$0
$100
$200
$300
2016 2017 2018 2019 2020
Sales by Sector (B kWh)
This Year
33%
29%
22%
16%
Industry
Traffic/ Transport
Household

Energy Operational Dashboard
22
327.9B
Production (kWh)
101.6B
Savings (kWh)
88%
Availability Factor
88%
Performance Ratio
85%
Project Delivery
82%
84%
86%
88%
90%
2016 2017 2018 2019 2020
Project Delivery
99% 98% 90% 90% 86% 80%
70%
0%
50%
100%
Solar Wind Biomass Nuclear Gas Coal Hydro
Energy
Availability Factor
Production Distribution (B kWh)
Renewable
Nuclear
Coal
Gas
48%
27%
13%
12%
70
80
90
100
110
2016 2017 2018 2019 2020
Energy Savings - B k…
Performance Ratio
97% 96% 94% 93%
83% 82% 76%
0%
50%
100%
Hydro
Energy
Coal Gas Biomass Solar Wind Nuclear

Market Research Brand Analysis Dashboard
23
Sample Information
n=1,333
Brand Awareness Brand Image
Top 5 Branding Themes* Celebrity Analysis
2.9
3.0
3.2
3.6
4.6
Go big or go home.
Never stop exploring
It all starts with attitude
Conquer mountains
Leave footprints
everywhere
Which of these advertising themes
fit best to Brand D?
n=547
*mean of Likert-Scale (1-5)
Who of the representatives would be the best
celebrity to represent the values of Brand D?
n=547
Jessica Biel Ashton Kutcher
Zac Efron
41%
34%
25%
When you think about outdoor gear
products – what brands come to your mind?
n=1,333
1%
2%
2%
10%
12%
18%
27%
36%
45%
Brand L
Brand G
Brand A
Brand E
Brand F
Brand H
Brand C
Brand D
Brand B
2%
5%
9%
12%
14%
21%
29%
41%
52%
Brand L
Brand G
Brand A
Brand E
Brand F
Brand H
Brand C
Brand D
Brand B
Have you heard of the following brands?
n=1,333
10%
17%
13%
22%
28%
41%
35%
42%
19%
19%
38%
37%
36%
23%
42%
35%
30%
32%
11%
21%
19%
16%
11%
11%
16%
18%
20%
12%
5%
8%
7%
8%
25%
14%
18%
8%
12%
12%
Charming
Unique
Trendy
Spirited
Reliable
Comfortable
Down to Earth
Outdoorsy
Overall, I think that Brand D is…
n=547
Agree
Disagree
Totally Agree
Maybe
Totally Disagree
Region
Gender
52%
48%
14%
25%
19%
18%
16%
8%
<25
25 to 34
35 to 44
45 to 54
55 to 64
>64
Age Group

1 2 3 5
4
Usage Intention Purchase Intention Willingness to pay
Top 5 Products by Purchase Intent
Market Research Product Innovation Dashboard
24
41%
Overall UI Main Reasons of UI
42%
44%
71%
Innovation
Functions
Design
“…of target group are
interested in buying a
product of the newest
generation”
47%
Overall Purchase Intent of newest
product generation
Definitely too cheap, I
would doubt its quality
8%
12%
Slightly less expensive
than expected
46%
What I would expect,
Good value for money
23%
Slightly more expensive
than expected
11%
Definitely more expensive
than expected
Lower Bound
$1,450
Upper Bound
$1,920
Q: if one of our new products were
available today, how likely would you be
to use it instead of existing products?
Q: Based on the information you just
saw, how much do you like each of the
features of our new products?
Q: if one of our new products were available
today, how likely would you buy it?
Q: What do you think about the
price proposed for that product?
Q: Above and below which
price would you say you would
not buy the product?
EX 200
Ranked highest PI by
70% of total sample
UI
65%
PI
70%
Supertronic Raver
Reached highest UI score
UI
67%
PI
68%
Cellmax 3
Low PI ranking by
age group 51-65
UI
66%
PI
67%
Jaxmax II
High Willgness to pay
compared to UI & PI
UI
65%
PI
62%
Cupper Trio L
PI ranked highest with
females, age 31-50
UI
55%
PI
65%

Satisfaction Scores (this quarter) N =1,800
How do you evaluate the quality of
our Product?
Quality
36% 28% 17% 11%
How do you evaluate the design of
our product?
72%
Liked the
product design”
63%
Think it fits with the
brand”
83%
Think it
appealing”
Design
How do you evaluate the performance
of our team?
Friendly
Customized
Competent
Short walt
Service
Pricing
What do you think about the price of
our product?
23%
Too
Expensive
65%
Just
Right
12%
Too
Cheap
Market Research Customer Satisfaction Dashboard
25
Net Promoter Score (this month)
On a scale of 0-10, how likely is it that you would recommend
our service to a friend?
N = 600
Promoters (9-10) 59%
Passives (7-8) 24%
Detractors (0-6) 17%
-100
100
42
Customer Effort Score (this month
On a scale of 0-10, how much effort was required to get the
help you were looking for?
N = 600
Small effort (1-2) 56%
Medium effort (3-4) 26%
High effort (5-10) 18%
0 10
1.8
NPS & CES Development by Month
0
5
10
-100
0
100
Jan
`20
Feb
`20
Mar
`20
Apr
`20
May
`20
Jun
`20
Jul
`20
Aug
`20
Sep
`20
Oct
`20
Nov
`20
Dec
`20
Average N = 600 NPS CES

Market Research Survey Results Dashboard
26
80%
Overall
Satisfaction
91%
Of customers were satisfied with
customer service
93%
Of Customers
Issues Solved
Quick Stats Overall Rating
80% of customers rated our customer service ‘Excellent’ or ‘Good’
42%
38%
20%
Excellent
Good
Rest
Preferred Channel
In the last 12 months, customers contacted customer service by…
1%
22%
7%
18%
43%
7% 2%
Community Email Portal Live Chat Phone In Person Social
Critical Factors
Time is considered an important factor for a good customer experience…
average time taken to
solve a customer’s issue
1.5h
of calls were answered in
max 2 minutes waiting time
83%

Finance Portfolio Management Dashboard
27
Jan'
2020
Feb'
2020
Mar'
2020
Apr'
2020
May'
2020
Jun'
2020
Jul'
2020
Aug'
2020
Sep'
2020
Oct'
2020
Nov'
2020
Dec'
2020
Net Worth
52%
26%
22%
Allocations
Equity
Fixed Income
Alternatives
28%
24%
17%
13%
10%
8%
Sectors
Technology Energy
Healthcare Financial
Material Industrial
47%
38%
15%
Regions
EMEA
America
ACAP
Holdings
QNA +3,07%
C +2,72%
DUAL +1,76%
BWT -3,56%
VNK -1,08%
TARH -0.81
-3M
M
3M
5M
8M
10M
13M
2016 2017 2018 2019 2020
Alternate Equity Fixed Income
Historic Netflows Transactions
2020-12-31 Inpayment Transfer +500,000$
2020-12-25 Sell Shares +846,493$
2020-12-20 Purchase Bonds -960,467$
2020-12-17 Sell Bonds +526,493$
2020-12-11 Outpayment Transfer -350,000$
2020-12-08 Purchase Shares -740,284$

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