The healthcare industry has gone and continues to go through major systems transformation, and healthcare providers need to be ready to implement and adapt to such rapid changes. At DAO our focus is helping you achieve your operational, clinical, and quality goals by navigating quality and regulatory challenges, and adapting practical and consistent solutions that can be implemented and sustained at all levels of the organization. DAO is a healthcare strategic management consulting firm with over 9 years experience serving healthcare institutions and community-based organizations, with a focus on industries transformation.

1. “Making Real Changes in Healthcare”!
!
!
!
Office Phone: (201) 448-2046!
Cell Phone: 201-686-7152!
Email: helen@daoconsultingservices.com!
Website: www.daoconsultingservices.com"
www.daoconsultingservices.com

2. Our
Reason…
We
are
passionate
about
improving
the
quality
of
health
care
systems
through
prac:ce
transforma:on
and
quality
improvement
changes.
www.daoconsultingservices.com

3. About
DAO
• DAO
is
a
healthcare
strategic
management
consul:ng
firm
with
over
9
years
experience
serving
healthcare
ins:tu:ons
and
community-­‐based
organiza:ons,
with
a
focus
on
industries
transforma:on
• Our
work
across
the
healthcare
industry
with
systems
changes,
prac:ce
transforma:on,
and
quality
improvement
is
focused
on
redesigning
and
implemen:ng
new
business
models
that
sustain
revenue
growth
under
changing
market
condi:ons.
• We
have
made
the
evolving
requirements
of
“making
real
sustainable
changes”
a
core
part
of
our
healthcare
consul:ng
prac:ce.
We’ve
done
cuJng-­‐edge
work
focused
on
prac:ce
transforma:on
and
quality
improvement
accountability,
as
well
as
helping
our
clients
develop
new
care
delivery
models
designed
to
improve
health
outcomes
and
lower
costs.
www.daoconsultingservices.com

4. Our
Exper:se…
Systems
Improvement
Clinical
prac:ce
systems
improvement,
workflow,
and
value-­‐based
programs
such
as
ACOs,
PCMH,
popula:on
management,
pa:ent
centered
care
model
and
Delivery
System
Reform
Incen:ve
Payment
(DSRIP).
Federally
Qualified
Health
Centers
(FQHCs)
Iden:fy
organiza:onal
and
programs
deficiencies,
and
find
solu:ons
to
improve
the
quality
of
care.
Performance
Improvement
Implementa:on
of
cross-­‐cuJng
clinical
programs
to
meet
required
compliance
with
CMS,
HEDIS/QARR,
NCQA,
HRSA
UDS,
ACO,
DSRIP,
and
Health
Plans
programs
to
meet
the
healthcare
reform
performance
payments
milestones.
www.daoconsultingservices.com

5. Our
Exper:se…Cont.
PCMH
assessment
and
planning
Iden:fy
gaps
and
develop
a
roadmap
to
support
a
seamless
transforma:on
to
the
PCMH
model.
PCMH
implementa@on
Assistance
in
the
development
of
policies,
redesign
workflows,
assess
technology
needs,
and
iden:fy
staff
engagement
and
coaching
requirements.
PCMH
op@miza@on
Assistance
in
op:mizing
the
use
of
technology,
care
management
processes,
quality
repor:ng,
and
performance
improvement.
PCMH
recogni@on
Assistance
with
the
NCQA
PCMH
Recogni:on
applica:on
process
and
assistance
with
compiling
the
various
policies,
reports,
and
screenshots
required
to
submit.
www.daoconsultingservices.com

6. Our
Exper:se…Cont.
Clinical
Compliance
Coordinate
improvement
ac:vi:es
for
successful
accredita:on,
licensing,
and
cer:fica:on
surveys
(i.e.,
NCQA,
HRSA,
Dept.
of
Health,
Centers
for
Medicare/Medicaid
Services).
Improving
Pa@ent
Outcome
through
Educa@on
Develop
and
implement
pa:ent
and
provider
educa:onal
programs
www.daoconsultingservices.com

7. Projects
Quality
Improvement
Program
Implementa:on
of
cross-­‐cuJng
clinical
programs
to
meet
required
compliance
with
CMS,
NCQA,
HRSA
UDS,
ACO,
DSRIP,
and
Health
Plans
programs.
Pa@ent
Educa@on
Program
Implemented
a
mul:site
educa:onal
programs
for
pa:ents
with
chronic
health
condi:on.
Healthcare
Provider
Educa@on
Program
Developed
and
implemented
a
mul:site
providers
educa:on
program
on
diverse
topics
affec:ng
cultural
competency,
NCQA
standards,
HRSA
requirements,
and
HEDIS/QARR
measures.
NCQA
PCMH
Recogni@on
Process/Transforma@on
Consul@ng
Exper:se
in
the
facilita:on
and
transforma:on
of
NCQA
PCMH
for
mul:site
applicants.
A
track
record
of
achieving
level
3.
www.daoconsultingservices.com

8. Projects,
Cont.
Federally
Qualified
Health
Centers
Diabetes
Re@nopathy
Project
A
best
prac:ce
model
implemented
at
four
different
FQHCs
in
the
tri-­‐
state
area
to
improve
vision
health
care
access
catered
to
high
concentra:on
of
at
risk
Hispanic
and
African
American
popula:ons.
Health
Home
Program
for
High
Risk/Complex
Members
Developed
and
implemented
the
first
care
coordina:on
department
for
a
mul:site
FQHC
par:cipa:ng
in
a
network
of
health
home
partners.
Delivery
System
Reform
Incen@ve
Payment
(DSRIP)
Developed
and
implemented
a
care
coordina:on
program
for
pa:ents
at
risk
of
developing
a
secondary
chronic
condi:on.
IT
Clinical
Workflow
To
improve
clinical
documenta:on
to
meet
MU
Stage
1
and
2
requirements.
www.daoconsultingservices.com

9. Our
Approach
to
QI:
Access
to
System
of
Care
Identify
Need
Analyze
Actions
Develop
Strategies
Put Into
Practice Sustain Replicate
www.daoconsultingservices.com
Copyright© Dao Management Consulting Services, Inc, 2012.
Progressive
Quality
Improvement
Model

10. www.daoconsultingservices.com
Dao
Consul*ng
Services,
Inc.
Tel.:
201-­‐448-­‐2046
/
201-­‐686-­‐7152
helen@daoconsul:ngservices.com