The document is a cover letter and resume submitted by Angela Denise Isom for a job opportunity. The cover letter indicates that her resume is enclosed and highlights over 20 years of experience in insurance claims adjusting, customer service, and management. The resume details her work history managing workers compensation claims and investigations at several insurance companies, with responsibilities including claim evaluation, analysis, reserving, resolution, and client assistance. She is seeking new challenges and responsibilities using her communication, problem-solving, and multi-tasking skills.

1. Angela Denise Isom
9636 South Oglesby • Chicago, IL 60617• (773) 374-8614
Dear Hiring Authority:
I am interested in exploring employment opportunities with your organization. Please
find my Resume enclosed; the document will provide you with relevant information
highlighting my work history, and acquired skills. References and/or any additional
information you may require shall be provided upon request.
As my resume will clearly communicate, I have established a successful and progressive
work history. My skill base is both extensive and diverse with pronounced expertise in
the areas of insurance claims adjusting, customer service, and management assisting and
team leadership. My personal qualifications reflect excellent communication and
interpersonal skills accompanied with an aptitude for handling multiple tasks
simultaneously without sacrificing strict quality /service standards. I now find myself
positioned for new challenges and responsibilities with a progressive organization such as
yours.
Should your team need an experienced, knowledgeable individual, please give me a call
so that we may arrange a personal meeting at your earliest convenience. It is only
through such a meeting that one is able to accurately measure a candidate’s true potential.
Thank you for you time and initial consideration. I look forward to your response.
Sincerely,
Angela Denise Isom
Enclosure

2. Angela Denise Isom
9636 South Oglesby • Chicago, IL 60617• (773) 374-8614
Target
Insurance… Workers Compensation …Claims
To contribute and utilize a multitude of skills and abilities in a progressive organization
offering opportunity for personal growth and professional advancement.
OVERVIEW
• Experienced professional with over twenty years of insurance claims
experience.
• Extensive experience in evaluating and analyzing case values
along with assisting clients and insurance agents with varies
claims issues.
STRENGTHS
Communications - Excellent oral and written skills; diplomatic and
articulate when interfacing and negotiating with individuals on all
professional levels.
Problem Solving - Recognizes addresses and resolves service
discrepancies with tact and professionalism; consistently arrives at
amicable solutions.
CAREER JOURNAL
July 7, 2008 to Present
The Owens Group/Sedgwick
Claims Examiner III
Responsible for managing Workers Compensation losses. Responsible for handling 20 new
assignments per month with a backlog of 160-180 pending claims. Determined compensability
and liability of lost time and medical only claims. Reviewed and collected recorded statements
and medical records. Analyze case value, proper reserving and appropriate resolution for claims.
Investigate and settle pro se and attorney represented claims.

3. April 1999 to June 2007
American Country Insurance Company, Elk Grove Village, IL 60007
Workers Compensation Claims Representative
Responsible for the investigations, procedure, and management of claims. Thoroughly
determined compensability in medical claims, liability, and loss of time. Managed a workload
consisting of over 180 claim files/cases while analyzing case value, proper reserving, and
appropriate resolutions for claims. Also responsible for reviewing and collecting recorded
statements and medical records. Investigate and settle pro se and attorney represented claims.
Work closely and directly with claimants, attorneys, and insurance agents during the course of the
claim determination process.
Supervisor Assistant
Assisted the supervisor with various department functions. Reported directly to the Vice
President of the claims department. Responsible for assigning and distributing new claims to
claims adjusters. Maintained attendance records in addition to providing staff training for the
department. Responsible for maintaining corporate goals, liaison staff and outside counsel, and
medical management. Responsible for department production for staff, adjusters, and clerical
personnel
Oct. 1986 to Aug. 1998
Crum & Forster Insurance Company, Oak Brook, IL
Claims Representative
Responsible for managing Workers Compensation losses. Responsible for handling 20 new
assignments per month with a backlog of 150-200 pending claims. Determined compensability
and liability of lost time and medical only claims. Reviewed and collected recorded statements
and medical records. Analyze case value, proper reserving and appropriate resolution for claims.
Investigate and settle pro se and attorney represented claims.
EDUCATION: MSTA Business College April 1985 to Nov. 1985
Chicago, IL
Course of study: Office Procedures and Business relations
COMPUTER SKILLS Systems Knowledge – Windows, XP, ISO, Microsoft Word,
Excel, Corel word Perfect.
Professional and/or personal references available upon request