The document discusses integrating health and social care services in the UK. It notes that while integration is challenging, it is possible if organizations have a shared vision and strong local leadership. The Care Quality Commission can help with integration by overseeing quality, seeking people's experiences, and ensuring cooperation between providers especially around care planning, information sharing, and emergency procedures. The CQC will focus on eliminating poor quality care, centering on people's needs, and ensuring their rights are protected through engagement with stakeholders.

1. Integrating health and social care: mission impossible? Dame Jo Williams Chair, Care Quality Commission

2. Breaking down the barriers Can it be done? YES….But Government aim to drive transformation and integration Everyone’s public duty to pull together Shared, agreed vision for the locality Requires strong local leadership and real champions

3. CQC’s contribution (i) Oversight of health, mental health and adult social care Focus on quality and safety We see, speak, listen and act eg. dignity and nutrition inspections Intelligent data analysis and risk assessment

4. CQC’s contribution (ii) Involve people who use services; actively seek people’s voices User Groups & Regulated bodies Provide information to inform and support choice

5. CQC’s contribution (iii) Specifically Outcome 6: Cooperating with other providers When care & treatment of service users is shared with, or transferred to, others we will expect to see evidence of – appropriate care planning through the cooperation of those relevant appropriate information sharing, particularly around admission, discharge and transfer, and coordination of emergency procedures supporting individuals to access the right health & social care support to meet their needs

6. Our strategic objectives Focus on quality and acting swiftly to eliminate poor quality care Ensuring that care is centred on people’s needs and protects their rights Acting Together – LINKs (Health Watch) Experts by Experience programme Speak Out Network SOFI 2

7. New opportunities from system reform Health and wellbeing boards Healthwatch and user “voice” New commissioning arrangements Reform – Commission on the Funding of Care and Support

8. Care Quality Commission CQC website: http://www.cqc.org.uk/ National Contact Centre: Telephone: 03000 616161 Fax: 03000 616171 CQC National Correspondence Citygate Gallowgate Newcastle upon Tyne NE1 4PA