This CV summarizes Cynthia Ijeoma Okoduwa's work experience in software testing, marketing, and customer service. She has over 10 years of experience in these fields, most recently as a System Tester and Project Coordinator at a software testing company where she performed testing activities across various stages of the software development lifecycle. Prior to this, she worked as a Marketer for an insurance company and a Customer Service Officer for an investment firm. Cynthia holds a BA in Philosophy and has received training in project management, programming, and software testing.

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PL O T 2 O FF 32 O L AN RE WAJU O L AL ERE L AN E, FID ISO ESTATE,
ABIJO , L AG O S
PHO N E 08035017056 •E M AIL C YN THIA.O KO D U WA@ G M AIL .C O M
C Y N T H I A I J E O M A O K O D U W A
Personal Statement
A disciplined and flexible team player, with a drive for excellence that is dedicated to pursue a career in
environments where skills are challenged, utilized and developed. Possess excellent communication skills,
strong analytical, problem solving and decision-making skills. A team player with professional pessimism
that aims to achieve the best results at all times, setting and overcoming the high performance standards
necessary to gain the competitive advantage of promoting any organization’s corporate image, aims, and
objectives which include growth and profit maximization.
Key Skills
 Software Programming – C#, ASP.NET MVC
 Database Management - SQL Server
 Web Mark-up – HTML, CSS
 Strong knowledge of Fundamental principles of testing
 Proficiency in SDLC and STLC testing
 Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
 Excellent communication skills, both written and verbal
 Document writing
 Project Management skills
 Business Analysis Skills
 Excellent Team Player
Employment History
Software Testing House (ntel BRT Tester/ Project Coordinator)
Jan 2016 – May 2016
As a System Tester at Ntel, I was engaged in every testing activity from planning, design and analysis, User
Acceptance Testing and End-to-End testing working on Self-care Portal, SIM Tool Kit (STK), Products,
Information Technology Service Management (ITSM) to achieve Business & Service readiness, in order to
mitigate risks and ensure a successful rollout of products and services.
 Analysed, reviewed and assessed test basis for testability, identifying test conditions, designing and
executing test cases, logging defects where applicable with reference to the specified
project/product using structured testing approach.
 Prepared and analysed various reports on testing activities, presenting and documenting
information in a clear and effective manner to enable business owners make informed decisions
easily.
 Carried out Functional and UAT testing on the following functionalities:

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o Customer Registration
o SIM Replacement
o PIN Recharge
o Quickteller Top-up
o Log a Ticket
o Activating Data Bundle
o Portal integration with Quickteller
o View Call Details
o Recharge Details
o Customer Care
o Frequently Asked Questions
o Tested all the various products provided on the portal
o Products Notifications
o On-net and Off-net calls
o On-net and Off-net SMS
o Call and Data Bundles
 Defect Management, daily defect status calls with client & development team
 Prepared and presented the various functionalities and releases functions which was tested.
 Supported Business Users during User Acceptance Testing (UAT). Assisted Users during difficulty
understanding the behavior of the system
 Maintaining Defect tracker and ensuring defects are fixed, retested until closure of the defect
 Analyzed, Reviewed Solution Design Documents (SDS) and used this document in gathering User
Requirements and ensuring User requirements have an associated test script in order to ensure
100% Test coverage
As a Project Coordinator, I provided Business Readiness Testing Services in relation to the following:
 Assisting the Project Manager in her functions
 Providing document writing services
 Updating documents when and where required
 Ensuring that all timesheets and reports from the team are collated
 Providing daily, weekly and monthly updates of project status report for the Client
 Assisting the business analysts in documenting of business processes and obtaining document sign-
offs from the client
 Assisting test team in documentation of daily, weekly and monthly test report summary
 Participating in the quality management reviews as outlined by the Client to ensure adherence to
management plans and standards
 Providing data that is required by the Client to measure performance and monitor progress with
the documentation and sign-off of business processes, development of test cases, test scenarios,
test conditions and test cases as well as other assigned deliverables.
MUTUAL BENEFITS ASSURANCE PLC (Marketer)
Jan 2014- Nov 2015
As a market in Mutual Benefits Assurance PLC I was responsible for:

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 Selling various types of insurance policies to businesses and individuals on behalf of the
insurance company, including automobile, fire, life, property, medical and dental insurance or
specialized policies such as marine, and medical malpractice.
 Inspecting property, examining its general condition, type of construction, age, and other
characteristics, to decide if it is a good insurance risk.
 Contacting underwriter and submit forms to obtain binder coverage.
 Calculate premiums and establish payment method.
 Customize insurance programs to suit individual customers, often covering a variety of risks.
 Call on policyholders to deliver and explain policy, to analyze insurance program and suggest
additions or changes, or to change beneficiaries.
NYSC. Government Secondary School, Fatika, Kaduna State.
(Teacher Agricultural Science and UNICEF peer educator)
MARCH 2005 – MARCH 2006.
During my service year I was responsible for handling JSS2- SS3 agricultural science, Educating students
and the community about HIV/AIDS, providing counseling for post HIV/AIDS testing and giving
information to PLWHA
Being the only female corpsmemberin the community, I was privileged to single handedly seek out, counsel
and provide vital information to the most venerable (sex workers) to the scourge in the community.
My leadership drive for community engagement resulted in my acquisition of 9 hectares of agricultural land
from the community head. This was for teaching the community modern farming techniques
Even though I had no academictraining in agriculture by applying myself in knowledgeIwasable to employ
40 villagers in the process of tillage, planting and harvesting thereby giving the community a better life and
inculcating the principles of entrepreneurship.
This entrepreneurship scheme resulted in my winning the NYSC ‘Corper’ of the year award.
NSG Securities and Investment Company LTD. Victoria Island, Lagos
(Customer service officer)
FEB 2003 – DEC 2004.
As a customerservice officer in NSG Securities and Investment companyI was able to successfully pioneer
an efficient NSG’s customer service desk resulting to the speedy resolution of complaints and enquiry even
though I was still an undergraduate.
My calm, efficient, professional and amiable disposition in resolving issues was noticed by my company
and I was recommended as a fast track management trainee holding this job for two years even before my
NYSC service year.
My roles included:
 Attending to customer inquiries and complains.

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 Providing product information to assist customers in making a decision about a product to buy.
 Answering telephone calls and making appropriate transfer
Education
 1999-2004 University of Nigeria Nsukka, Enugu State. BA. Philosophy
 1991-1997 Federal Government Girl’s College Benin City. Senior Secondary Certificate
Examination.
Training
 Project Management training (PMP)
 C# Programming Language.
 ASP.NET MVC
 Structured Acceptance Testing
References
References are available upon request.