Michelle Salt is seeking a new opportunity and provides her resume. She has 17 years of experience, including roles managing payroll operations and process implementation. She demonstrates strong technical skills including experience with HR, payroll, and project management software. She also highlights personal skills like communication, teamwork, and flexibility. Her background includes management certifications and a hotel and catering degree.
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SENIOR PROFESSIONAL- With proven work exp of 12+yrs in
Banking Operations, Project Management, Marketing, Business Development.
A commited and a focused professional with proficiency in running successful method-oriented operations and taking initiatives for business excellence through process improvement.
1. Michelle Salt
michelle.salt19@gmail.com
mobile : 07588 532423
19 Darent Place, Ladygrove, Didcot, Oxon, OX11 7UQ19 Darent Place, Ladygrove, Didcot, Oxon, OX11 7UQ
PERSONAL STATEMENT
A dedicated, self-motivated, hardworking, loyal individual. I have a proven track
record of working under pressure to meet tight deadlines; and am able to effectively
manage my own time. Strong team player, and ability to work alone.
With seventeen years’ experience with my previous employer, I have been privileged
to play a part in developing business operations by reviewing, implementing,training
and re-enforcing new business processes over a cross-shore model.
KEY SKILLS
Technical Skills
o Competent understanding of the Northgate Arinso ResourceLink HR & Payroll
Solution
o Competent understanding of the SAP EIC (Employee Interaction Centre) tool
o Competent understanding of the Remedy On Demand Call logging system
o Basic understanding of SAP financial application
o Working knowledge of MS products – Outlook, Word, Excel, Power Point,
Project and Visio
o Working knowledge of Adobe / Foxit PDF tools
o Content Administrator (In house intranet site)
o Author of Survey Monkey feedback questionnaires
o Working knowledge of Estrim Risk Register tool
o Working knowledge of UPK Developer Client (Oracle based product) for CBT
(Computer Based Training) development
Personal Skills
o Effective communicator (written and oral)
o Ability to work on own and within a team environment, home worker or office
based showing flexibility
o Proven experience in implementation, training and maintenance of processes
and procedures (onshore and offshore)
o Clean Driving License
MEMBERSHIPS
o Chartered Management Institute (CMI) membership since 2008
2. EDUCATION & PROFESSIONAL QUALIFICATIONS
o PRINCE2 Foundation Examination Certificate, November 2010
o Chartered Management Institute Level 5 Diploma in Management
(Degree Equivalent) June 2008
o Oxford Brookes University, Oxford – Bachelor of Science in Hotel &
Catering Management, 2:2 class Degree
o Oxford College of Further Education – BTEC National Diploma in Hotel,
Catering & Institutional Operations
EMPLOYMENT – Serco Group
Payroll Knowledge Manager – Payroll Services – Corporate Shared Services –
Serco Group, November 2010 to December 2015
Key Achievements:
o Graduate of PRINCE2 Foundation Certificate, November 2010
o Conversion of core Payroll Services Standard Operating Procedure (SOP)
documents to Computer Based Training (CBT) format, and deployment to
Knowledge Pathways Database
o Development of Local Working Instructions (LWI’s)
o Author of internal Survey Monkey feedback questionnaires
o Compilation and maintenance of Document Management Framework (DMF)
and register - supporting Payroll Operations
o HR Shared Services support – content management of internal intranet pages
– forms & reports
o Employee Interaction Centre (EIC) Project Work Stream Lead – SOP
o Payroll Operations Improvement Project (POIP) support
Payroll Operations Support - Payroll Services – Shared Service Centre – Serco
Group, January 2010
Key Achievements:
o Development and compilation of core Payroll Services Standard Operating
Procedure Documents
EPA Senior Payroll Consultant – Serco Group – Serco House, Hook
September 2008
Excellence in People Administration project – one of only two Group funded company
wide projects initiated in 2009
3. Key Achievements:
o Played an interactive part in completing the Project Plan phase deliverables,
bringing a good knowledge of payroll process / operations and previous
improvement initiatives.
o Participation in production of the Business Case.
o Subject matter expertise
o Improved & elevated personal profile within the Organisation
Transition Team Member – People Services – Serco Business Services / Solutions
2002 - 2008
Key Achievements:
o Graduate of CMI Diploma in Management June 2008, after following an 18
month training program supported by Serco People Development
o 2007 – 2008 supporting role in the BPO Supplier Transfer Project – Tata
Consultancy Services to Genpact, Gurgaon, Delhi, India
o BPO People Services documentation and process author including SOP’s
o Transition of New Business to Serco Resourcelink payroll platform
o People Services Web Site author and maintenance
o People Services Payroll Forms author and maintenance
o Training delivery to contract sites
Business Services Manager – Innogy, Didcot Power Station – Serco Integrated
Services June 1998 - 2002
Key Achievements:
o Promotion from Contract Administrator and Help Desk Co-ordinator to
Business Services Manager, deputising for the Contract Manager
o Contract Board member
o Responsibility for Reception Team recruitment & training
o Monthly Financial reporting & reconciliations
o Responsibility for Banking of Catering & Vending monies
o Duty Management shifts (on a roster basis, including weekends)
o Car Hire management for the customer (RWE N Power)
EMPLOYMENT
Details upon request – predominately Hotel, Catering & Conferencing biased
PERSONAL INTERESTS
As a signed up member of our local sailing club, I look forward to supporting club
activities and interacting with the other weekend wives and mums, in the pursuit of
chasing the work life balance, whilst staying out of the water.