Vijay Pol has over 8 years of experience in business process outsourcing and the telecom industry. He currently works as a team lead for business performance reporting at Steria India Ltd, where he is responsible for developing KPIs, transitioning performance reporting, data modeling, and analyzing business performance. Some of his accomplishments include successfully transitioning over 2000 business reports, implementing KPIs for new accounts, and receiving several achievement awards.

1. Vijay Pol
E-mail: Vijay.pol@steria.co.in or polvijay99@gmail.com Mobile: 0091-9922910314
Career Snapshots
Involvement in the development of the KPI’s for the NHS and SSCL (Shared Services Connected Ltd) accounts for F&A & Payroll service
Lines and also Provide solutions for the same. Transitioning of the Performance and other operational Reports. Successfully completed
the Standardization of the operational as well as Performance reports. Worked for auditing the contract log wherein the contractual pricing
and Contractual transactional volumes are mentioned. Provide quality and Audit report to the F&A and Commercial team. Created linkage
between Oracle, MS Excel and MS Access via data modeling tool for the automation of more than 1000 operational reports.
o Over 8 years of work experience BPO and Telecom stream.
o Currently working as Team Lead.
o Possess excellent interpersonal communication and organizational skills with proven abilities in team management and customer
relationship management
o Travelled UK for transitioning of the Performance Reporting for SSCL (Shared Services Connected Ltd.)
o Worked in the implementation of the KPI’s for F&A and Payroll Service line.
o Online Transitioned Performance Packs and Dashboards.
o Analyzing the key performance in lined with the contractual agreements to know the penalty against non-performance in Accounts
payable, Account receivable and Payroll service line.
o Worked for the report development in Business Intelligence also worked for the Business Report development (Dashboards,
Operational Review Pack etc.) in the area of Finance and Payroll using the Advanced skillsets in MS Excel and MS Access Version-
2010 tool. Standardization of the Business reports.
o Closely worked with the NHS Suppliers and Department of Health UK to identify non-compliance in the Payment terms and also
notify management for overall performance.
o Auditing the Business Contract Log and challenging the commercial office to publish the corrected version of the contract log to the
operations.
o Designing and Implementation of the management Information reports.
o Worked in the Rolled down plan of the team.
Notable Achievements in Steria:
o Conversion of the Business reports when technology had been changed from Oracle to Business Intelligence.
o Five awards for “Pat on the Back” awards across the Pune and Noida Office for the year 2006-07, 2007-08,2008-09,2009-10
and 2010-11.
o Have been awarded for Keystone resource for the financial year 2012-13 and 13-14.
o Have been associated with the Knowledge Management for the Valuable contribution towards the employee welfare for
building their Leadership qualities with the positive attitude.
o Associated with CSR (Corporate Social Responsibilities)
o Successfully executed the offshore transition of Business reports (more than 2000 Business reports) in the area of Accounts
Payables, Account Receivables, Payroll, GL, VAT etc.
o Implementation of the KPI’s for the new account in AP and Payroll services.
Key Skills
o Development of the KPI’s and SLA reporting
o Transitioning of Performance reporting
o Data modeling
o Worked towards contracts.
o Dealt with KPI’s.
o Having strong competency in data interpretation.
o Online Transitioning
o Experience in Data Analysis and Data Modeling.
o Forecasting of the business volumes.
o Standardization of the Processes under similar Business Reporting
o Client relationship.
o Oracle - Business Intelligence R12– Skills have been implements for mapping and transitioning the Business reports and also
for developing the New Client Reports.
o Excellent in Microsoft Office tools namely Word, PowerPoint, Outlook, & Lotus Notes.
o MS-Access – 2010 (Advanced Database Management Skillset)
o MS-Excel (Advanced Excel Skillset)
Organizational Experience
Currently working with Steria India Ltd (Earlier called Xansa) Since Dec-2006
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2. About Steria:
Steria delivers IT enabled business services and is the Trusted Transformation partner for private and public sector organizations across
the globe and currently celebrating its 40th
anniversary.
Steria is an IT and business processing outsourcing company. Sterias portfolio of BPO services include back office functions such as
Finance & Accounting and Human Resources and processes specific to individual organizations. Steria manage the IT systems that
support these functions. Overall 20,000 employees worldwide. It comes “Best In Class for IT Services” in the Carbon Disclosure
Leadership Index 2012.
Team Lead - Business Performance Reporting
o Mapping the client’s requirements and coordinating in developing the Business reports and implementing. Analyzing the Business
requirement in line with the guidelines specified by the client.
o Responsible for end to end transitions of the Business Reporting for AP, AR and Payroll.
o Demonstrated ability to manage technical and functional abilities so that the client requirements are mapped in the usable and user
friendly format using Microsoft office excel, Access, Business Intelligence and Oracle.
o Accomplished professional with a reputation for consistently delivering complex projects on-time.
o Comprehensive Commercial skill set and expertise in training, customer support, team management, Quality testing and client
relationships.
o Forecasting the Business Volumes received by the clients as per the contractual agreements with the clients.
o Across the overall customers, reporting the performance and rank them as per the defined baseline in the F&A and Payroll service
line.
o Calculating the KPI’s as per the contracts signed with the Client and reporting the total performance of the organization and refund.
o Make sure that the Clients are paying their suppliers as per the suppliers payment terms agreed between Client, Suppliers and
Department of Health UK under the act of Better Payment Practice Code.
o Analyzing the Overall Business Performance using the baselines defined in the Contracts and as per the organizational, or
Customer requirements.
o Working for Change Request, MWO and CCN in lined with the changes taking place in the client contractual agreements.
o Adhoc reporting like FTE count and Hackett analysis for the MI - Benchmarking.
o Audit the volume in all the service line and find out the loop holes wherein client performance is low and notify the Departments
Heads on the same.
o Risk management/BCP/ adherence and planning.
o Business Continuity Planning (BPC)
o Project management to manage risks, dependencies.
o Requirement gathering, analysis-solution shaping from requirement, creation of BPD (blue print document),Testing etc.
o Key performance Indicators to be Audited and presented to the ops.
o Review contractual updated for F&A and Payroll on monthly basis.
o Presenting the Service refunds against the KPI breach.
Process Management
o Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the
guidelines specified by the client.
o Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level.
o Monitoring internal process audits for IGAF or which compliance ensuring strict adherence to the process parameters/systems.
o Responsible for building strong relationship with clients to ensure Business and effective foundation for future growth.
o Monitoring SLA/KPI deliverables including productivity & quality.
o Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing
efficiency and meeting deadlines.
o Analyzing Internal & Client controlled reports to monitor the performance & efficiency of team members, ensuring compliance
against the set targets.
Team Management
o Identifying and implementing strategies for effective team building by promoting a spirit of cooperation between team members.
o Ensure that all the team members are cross trained on all the Business reporting requirements and technical tools (MS Access,
Advanced Excel, Business Intelligence and Oracle).
o Planning targets, monitoring numbers and ensuring achievement of overall targets on a daily, weekly & monthly basis
o Creating & sustaining environment that fosters development and motivates high performance
o Responsible for conducting monthly reviews, managing leaves, managing attrition, conducting half-yearly performance
appraisals for the team.
Training and Development:
o Conceptualizing & developing need based training modules for developing skilled work force for cross utilization within sub
processes for optimum efficiency.
o Reviewing, evaluating and updating Product training modules as needed, and communicating the changes to the client
Training/Program Manager.
o Monitoring the effectiveness of the training programs conducted by the process trainers.
Onsite Travelling
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3. o Travelled UK for the transitioning of the Performance Management Reporting Pack for the SSCL (Shared Services Connected
Ltd)
o Designed Module for the penalty calculations based on poor performance.
Organizational Experience prior to Steria
 Bharti Cellular Ltd.Feb 2004 Sep 2004
Roles & Responsibilities
• Handling Day To Day Activation which Includes Post Paid Card Activation and VAS (Value Added
Services) Activation (like STD, NR, ISD, IR ).
• Coordinate with RAD (Revenue Assurance Dept.) to ensure that there are no revenue leakage and if any
to be rectified.
• Coordinate with Corporate Key Account Manager (KAM), Premium Distributor and Franchisees For
Activation and Discrepancies Regarding Activation.
Academic Credentials
 Graduation from Nowrosjee Wadia College - Pune. (Year 2000)
 MBA (International Business Management) (Year 2015)
Personal Details
Permanent Address : Krishna Park (Building - H), Flat – 302, 3rd
floor, Kalbhornagar, Akurdi (PCMC), Pune - 19
Date of Birth : 23rd Jun 1978
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