Mrs Verne d'Hotman de Villiers is seeking an administrative or clerical position. She has over 20 years of experience in various secretarial roles in both the UK and Zimbabwe. Most recently, she worked as a domiciliary carer in the UK from 2015 to 2016, assisting those who needed daily help, including with personal care. She also has experience working in customer service, general secretarial work, and as the owner of a canteen business in Zimbabwe, where she planned menus and delivered meals to offices. Mrs d'Hotman de Villiers is computer literate in MS Office, well-presented, hard-working, and available immediately.

1. Mrs Verne d’Hotman de Villiers
0772 308 287
vdhotman@gmail.com
15 Edinburgh Drive, Marlborough,
Harare
 Seeking to work with people and/or an administrative/clerical position.
 Computer literate (MS Office 2016) with good organisational skills.
 Well-presented and hard-working, friendly and good with people.
 Well-spoken with an excellent telephone manner.
 Holds a clean UK driver’s licence and has own transport.
 Available immediately.
Experience
Always Take Care Limited, Various locations, UK – May 2015 to July 2016
Domiciliary carer – Duties included taking care of and helping those who need assistance in order to maintain a
fulfilling lifestyle. I have also worked with those suffering from dementia and attended to their daily needs,
including personal care.
Carbon Fiber Generation Ltd, Gloucester, UK (mail order company selling vehicle repair tool kits) –
October to December 2014
Temporary position as general secretary and customer care, as well as assisting the Director in establishing
office systems and procedures to be followed as the new business expanded.
 Assisting and assuring customers of the best attention by telephone and email and using Linnworks
Database.
 Redirecting specific customer needs and queries to the appropriate department.
 Liaising with couriers and postal services.
 Set-up excel worksheets to record ongoing customer related issues containing data such as refunds and
returns, delays in deliveries and missing deliveries, faulty and defective items, orders damaged in
transit.
 Initiated filing systems and general office practises to ensure the smooth day-to-day running of the
business.
James Barry Limited, Gloucester, UK (accounting firm) – July to September 2014
Temporary general secretarial work which included general secretarial duties such as:
 Corresponding with clients and Inland Revenue.
 Typing invoices.
 Directing incoming emails.
 Fielding and routing telephone calls.
 Data entry onto Excel spreadsheets.
 Updating client lists in Outlook and Excel.
 Recording outgoing mail.
 Dealing with Inland Revenue and Companies House by mail, fax and telephone.
 Filing.
Dot’s Canteen – 1997 to 2014
Owner – Planning menus for functions, people with special dietary needs and on weight-loss programmes.
Preparing and delivering healthy (hot and cold) lunchtime meals to offices in and around the avenues district in
Harare, Zimbabwe.
 Menu Planning (MS Word).
 Designed own costing and basic accounting spreadsheets (MS Excel).
 Estimates and invoicing to clients.
 Wages for three permanent staff plus casual staff employed for functions.
 Co-ordinating the day-to-day running of the business as well as preparing and delivering meals.

2. Various Temporary Assignments at Commercial Farmers’ Union, Harare, Zimbabwe – 1997 to 2011
 Various secretarial cover assignments to the numerous staff employed there.
 Cover assignments on their busy reception including answering the switchboard and directing telephone
calls.
 Data capture new membership licences and update of existing records
 Data capture of active commercial farmers
 Data capture of projected hectares to be planted to various crops
Pitman Examinations, Zimbabwe – 1996 to 1997
PA and Office Administrator to the Zimbabwe Branch Manager.
 Diary management.
 Travel arrangements.
 Corresponding with various schools and colleges.
 Liaising with Pitman’s head office in UK.
 All general secretarial duties.
 Data capture of students and results.