1. Name: G.Badrinarayanan
Contact Number: 9833342698
Email Address: badri.gopal30@gmail.com
Career Goal: Tenured Professional with rich experience of 13 Years, 11 months
and 8 days as of 24th
March 2016 in various roles such as Customer Service (Non
Voice as well as Voice), Non Technical ITES Project Execution and Project
Management.
Individual break up is as follows
Customer Service Associate (Voice as well as non Voice): 4 years 7 Months and
19 days
Executive-Non Voice based BPO/KPO Operations (ITES Non Technical Project
Execution and Project Management): 6 years 9 Months and 20 days
Senior Customer Support Associate (Non Voice based BPO): 2 Years 5 Months
and 29 days.
Strengths: Very Hardworking and extremely Punctual. Won several awards in
the previous organizations for rendering exemplary Service to be exactly precise
12 in number. Possess good command over the English Language both written
and spoken.
Preferred Future Job locations in India: Mumbai, Chandigarh and
Dharamshala only.
Preferred Future Job Locations Abroad: Singapore and UAE only.
Desired Future Jobs in India and Abroad: Team Leader, Assistant
Manager,Manager, Associate Project Manager and Project Manager, Project
leader in highly reputed companies in day and afternoon shifts only. Associate
Project Manager and Project Manager in non technical ITES Companies in day
and afternoon shifts only. Not at all interested to work in BPO/KPO Production
or Associate(Agent)level.
Employment History
Currently Working in Lionbridge Technologies Pvt. Ltd in the capacity of Model
2 Project Manager in the Global Localization and Translation department from
September 24 2012.
Also acted as an Acting Team Leader and handled a team of 16 Full Time
Associates recently for a span of two weeks when my Team Leader was on Leave
and working from home.
Won Lionbridge Star Performer of the week badge on five occasions for doing
good job in various Amsterdam accounts. Received an individual Project
Management thumbs up once for doing commendable work in Pfizer
Amsterdam account. Also got thumbs up from the GPM for managing an
difficult Baxter Project with elan. Won the Lionbridge Spot award for doing
consistent good quality work.

2. Job Profile in Lionbridge Airoli: Make payment to vendors by issuing PO’s in
Gemini Software for translation and LQI QA for various Amsterdam Life
Sciences Accounts such as Pfizer, Invacare to name a few.
Also Prepare Translation Certificates which certifies that Lionbridge has
performed the Translation for a particular language.
Also Coordinate with Various Global Project Managers regarding the work and
send handoff, saving handbacks for various tasks and update the project tracker.
Also helping Lionbridge Lingua Team by performing extra lingua steps when
file arrives from translation and review. Also generating the automated project
status reports daily and uploading it in the client share point for Pfizer.Also
transferring Project emails in the monthly cost containers for Pfizer Amsterdam
Project and other Account Projects.
Also update the SAP Work Timesheets and attend Project Meetings. Also
Generating daily macro based automated status report for Pfizer and uploading
it in the client sharepoint.
Also issue tokens in TWS for various translating agencies. Also learnt how to
prepare quote in Gemini. Also follow up with vendors regarding the projects.
Track the Project status and update the Project Tracker and create new projects
in Gemini. Locate the resources for various tasks such as Translation, Review
and LQI.
Handled projects of Lionbridge Dublin and Amsterdam sites. In Dublin worked
for Customer Quintiles and for Amsterdam site the Customer was Pfizer. The
Job profile is the same as outlined above. Got appreciations from the senior
management once and the onsite Global Project Managers of Amsterdam twice
for doing a great job in Pfizer Project. Also handled Amsterdam Life Sciences
projects of other customers such as Janssen Pharmaceutica and Janssen
Biologics where the job profile is the same as outlined above. Co-ordinated with
Mumbai engineering team for Janssen Pharmaceutica projects for Pre and post-
Production. Also issued PO’s and sending handoff and saving handbacks for
Amsterdam Site Customer’s Invacare,Volcano, Bracco Injeneering and Q-Core.
Also sending vendor queries to the language Leads of Lionbridge for Bracco
Injeneering, Pfizer and Invacare is being taken care of by me, Also saved emails
in the shared mailed box pertaining to an particular project of Amsterdam
Customer’s Invacare and Q-Core.
Also handled Clinical Label Creation Projects Of Amsterdam Site such as
Clintrak Allschwill, Almac, GSK Labelling Group and IPSEN for the past 4
months. The job here is to send handoffs to vendors, save the deliverables in the
network share, issue PO’s, save the customer PO’s, upload it in network share
and Gemini and update the Project Trackers.Learnt invoicing and learnt how to
deliver the final deliverables for Clintrak Allschwil in Freeway Orders. Also
learnt how to generate the quote in Freeway. Prepare the Translation
Certificates for the Projects, store the emails in the Shared mailbox Project
Folders and also notify lingua of the files arrival from Translation, Back
Translation, Comparative Review, Comparative Review Implementation
(Forward Translation), Comparative Review Implementation (Backward
Translation) and then coordinate with Language Lead and GPM about file
finalization to the client.

3. Got appreciation from the GPM Petra Bendikova about doing a good job in the
Clintrak Allschwil Projects.
Currently handling Invacare account of Amsterdam Life Sciences wherein the
project is a TMS based project. The tasks performed by me are as follows:
Create the project in Gemini, Enter it in the Tracker. Generate the PO’s in
Gemini. Upload the quote in Gemini and Customer approval of the quote in
Gemini. Save the Source and reference files in the Customer Network Share.
Generate the Shared mailbox for the respective projects and store the respective
emails in the Project folders, Issue tokens to the respective translators. Send
solutions to Vendor queries and follow up with Vendors. Track the project in
TMS. Archive the emails after the Project Invoicing is done by the GPM. Also
generate the COT’s for the respective Invacare Projects. Inform the onsite
Project Manager and LL and coordinate with them about the project status.
Also Send the headsup to book the reviewers and consequently send the Review
and LQI handoff to vendors.
Company: Sutherland Global Services Private Limited.
Tenure: February 3- June 20 2012.
Designation: Senior Technical Chat Consultant.
Client: Symantec.
Assisted the Symantec Customer’s all over the world with the technical queries
pertaining to Norton Anti-Virus and Norton Internet Security 2012 and
document the cases.
Designation: Senior Customer Support Associate(Email Process)
Company: WNS Global Services Pvt. Ltd. Tenure: November 23
2009 – January 4 2012.
Client: British/Scottish Gas
• Monitoring the Paperless Billing process involving checking of requests from
clients and updating the same in software (SAP/MUP/Siebel).
• Examining pending acquisition and conversion cases of customer orders and
settles them promptly.
• Maintained 100% paperless billing process quality of British Gas on many
occasions.
• Updation of data in the Email Enquiry Process of British Gas and generate
bills on behalf of vendor through SAP.

4. • Responding to customer enquiries and provide them with relevant
information.
• Raising tasks in the software based on customer enquiries.
• Ensuring that the tasks are completed within time.
• Escalating complicated enquiries to quality managers.
• Received client appreciation for prompt email reply
• Attended development training program conducted by the organization.
• Also learnt additional processes such as Energy Smart, Just send, Payment
Request and TMR system action and email cases wherein you have to bill the
customer’s account, send emails to customers. In Energy Smart we have to
cancel the payment scheme and send emails to customers in certain scenarios
and set the payment option as requested by the Customer.
• In TMR we have to ensure that the electricity and gas account meter readings
are inline and bill the account and on many occasions in this process dispatch
emails to customer.
Designation: Executive- (Non Voice)BPO OPERATIONS.
Company: Datamatics Global Services Limited.
Client: Lexis Nexis USA (Dayton, Ohio and Charlottesville, Virginia).
Tenure: July 31 2006 – November 20 2009.
• Published legal databases (Info bases) which contain case law for various
American states through application software PETE.
• Communicating regularly with clients.
• Handled independently WFM/ISM projects of Lexis Nexis involving
updating of legal databases in Access & SQL Server.
• Supported the topical team in preparation of status and hour reports,
checkouts, pagination and cite addition review.
• Attended training which helped in monetary savings of the organization and
reduction in critical errors.
• Achieved 100% quality in the audits throughout for Charlottesville CD
Process.
• Awarded for outstanding individual performance by Datamatics Global
Services Limited in delivering 100% quality in CD process of Lexis Nexis
and maintaining it for consecutive 6 months. Conferred upon the Employee of
the Month by Datamatics Global Services Limited for taking extra initiatives
in CD Production such as monitoring each and every step before finally
signing off to the client and ensuring by timely follow-up that the info bases
are completed on time.
• Awarded thrice for team performance by Datamatics Global Services Limited
in delivering 100% quality in CD Process of Lexis Nexis for a period of 3
consecutive months.

5. • Recognition Award received from client Lexis Nexis(Vendor Partner
Recognition Award) for exceptional and outstanding delivery in CD
production(Charlottesville) Process.
Designation: Customer Support Executive(Voice as well as non voice).
Company: Tata Communications (erstwhile VSNL on contract basis).
Tenure: March 11 2002 to 30 June 2006.
Clients: VSNL Dial up and Corporate Customers.
• Interacted with up to 30 customers per day to provide information.
• Resolved technical queries related to internet on phone and email.
• Handled registration and renewal of internet accounts.
• Assisted engineers in monitoring circuits.
• Coordinated with other departments.
• Saved cross connection data.
• Prepared field reports daily and taking backups.
• Informing clients regarding media fluctuation and follow up.
Also did an Internship Customer Support Executive Project in Indian Oil
Corporation Limited for a span of four months. It was an IT Customer
Support Project for Indian Oil Employees from April to July 2001.
Education
• B.Com, Mumbai University (June 1999 First Class from S.I.E.S college of
Commerce and Economics, Sion (East) affiliated to Mumbai University.)
• GNIIT from NIIT in March 2003 with performance as Fair.
• PG Diploma in Computer Programming & System Analysis from Garware
Institute affiliated to Mumbai University in March 2005 with Grade A (more
than 70%).
Computer Skills
• Conversant with DOS, Windows-98, UNIX and Windows NT. Also learnt C,
C++, Visual Basic and Visual C++ along with DBASE, FOXPRO 2.5 and
SYBASE.
• Hands on Experience with SAP Utilities and Siebel CRM.

6. Personal Details
• Date of Birth: 24-12-1978.
• Address: 2/27, Block B, Sachin CHS Ltd, Mithaghar Road, Mulund (E),
Mumbai-400081.

7. Personal Details
• Date of Birth: 24-12-1978.
• Address: 2/27, Block B, Sachin CHS Ltd, Mithaghar Road, Mulund (E),
Mumbai-400081.