1. Christopher Fowler
12 Mortonhall Park Way,Edinburgh,EH17 8BW
Phone: 0131 2589506 Mobile: 07882 101816 Email:chris_fowler_sco@hotmail.com
Personal Statement
I consider myself as a resourceful software development professional and a long standing member of the British Computing
Society. Within numerous Oracle project teams, I have been involved in the full project life cycle of client software systems
and their maintenance. In the course of software projects, I have taken a practical and a daptable approach to work in
achievingsuccessful projectdelivery,as a dependableand autonomous team member. Personally and professionally, I seek
opportunities that will supplement and improve my business and technical skills.
Qualitiesand Transferable skills
Teamwork:
Performed fault finding diagnostics for software enhancements developed by a project team member. Reviewed and
redesigned the faulty software that represented the business rules for sending customer notifications. This enabled the
project team deliver a number of high profile solutions to the client within the agreed timescale.
Supported graduates over a 2 year period to become more competent developers. Mentored graduates in the use of
software tools and familiarisation of company codingstandards.This has led to 2 graduates being promoted to the position
of Junior Developer on the completion of their probation.
Communication skills:
Reviewed existing procedures for the management of the client’s internal help desk system. Discussed and designed a new
protocol for the existing system in consultation with the client. This resulted in the improvement of the customer
experience in resolving their software issues and reduced the volume of unresolved issues.
Replaced an existing manual process with a new software application that allowed for the introduction of new legislative
requirements and governmental directives for off shore fishing.Designed and implemented software solutions in discussion
with the client that enabled them to manage, alter and publish fishing licences to applicants. This enabled the client to
quickly amend and issue the appropriate licence and maintain a record of amendments and changes.
Problem solving skills:
Identified and resolved common data issues raised by the client in their management of contracts between government
and farmers. Initiated a dialogue with an internal software development team to develop and implement new software
functionality within the existing GIS system. Identified and determined data fixes to the main database. Presented a
business case that enabled Business Analyst resolve internal processes and procedures relating to the recording of land
ownership. As a result, the volume of data issues raised by the end users to their line manager has greatly reduced
Enabled the end user to print fishinglicenses for multipleapplicants in a single batch within the limitations of the softwa re
environment. Designed and implemented new software functionality that utilised new database components whilst
working around numerous software bugs. This enabled the clientto printa largenumber of fishinglicenses,on demand and
in a timely manner.
Client focus:
Delivered a customer focused personal banking service via the telephone. Responded to and processed customer enquiries
and requests though the use of Standard Life banking software and its website. Operated within and delivered a customer

2. centered service as stipulated by Standard Life bank procedures. This resulted in the delivery of prompt and accurate
transactions and valued customer service.
Supported and guided elderly residents in a supported accommodation environment in their use of a PC and software tools.
Mentored individuals on a 1-2-1 basis in how to make best use of available software tools. This enabled residence to
confidently access web based facilities to search the Internet for topics of interest, to communicate with relatives and
purchase goods online.
Time management:
Responded to and delivered a software solution to resolve customer issues arising within their application to an agreed
timeframe. Reviewed and analysed the customer’s application issue, determined the best course of action, then developed
and implemented the solution into the live application. This resulted in the issue being resolved within the required
timeframe and to the customer satisfaction.
Managed client helpdesk whilst identifying and remedying root causes to common application issues raised by end user s.
Worked independently on investigatingthe causeof common user issues through setting own priorities,providing progress
reports to management, generating weekly reports on trends to issues raised and present recommendations for project
improvements. As a result, the number of issues being raised and are outstanding has reduced to its lowest level recorded.
Technical competencies:
 Over 8 years’experience in Oracle6i,10i & 11g products (i.e. OracleForms, OracleReports, SQL Plus,SQL
Developer, OracleE-Business Suite).
 Over 8 years’experience in programming languages (e.g. PL/SQL, UNIX)
 Some experience in programming languages Java,C#, PHP, MySQL and Business Objects
 Successfully delivery of new and enhanced functionality for businesscritical applicationsthatwas on time, in
budget and of high quality.
 Management of application supportfor numerous clients.
 Experience in workingwith numerous Public Sector organisations and Education Ins titutions.
Education
October 2000 to February 2005, Napier University, Edinburgh
2/1 Honors Degree in BEng Computing
September 1998 to June 2000, Napier University, Edinburgh
HND Business Administration.
Work Experience
Scottish Prison Service:
December 2014 to present and
January 2007 to September 2013
 Create new functionality and supportingexistingapplication with OracleForms & OracleReports for client/server
and 3 tier architecture.
 Utilised Toad and SQL Developer in producingnew PL/SQL packages & creatingtables to meet new functionality.
 Documented new system requirements and Unit Test Plans.
 Coordinated with colleagues and clientin the testing and releasingof new functionality to livesystem.
 Worked with clientto remedy helpdesk callswith agreed SLA.
 Worked in partnership with clientto define new system requirements for government directives and client
business processes.
 Support client’s existingBusiness Objects universesand reports.

3. Directorate for Agriculture, Food and Rural Community:
November 2013 to December 2014
 Maintain existingapplications with OracleForms & OracleReports for client/server architecture.
 Maintain batch processes and Oracle10gdatabasewith the use of SQL Developer.
 Perform unitand system testing through system development lifecycle.
 Coordinatingwith colleagues and clientin the production,system testing and implementation of system
enhancements and new functionality.
 Manage clienthelpdesk and provision of weekly reports to senior management in Sopra Group and Scottish
Government.
 Implementation of solutions to common application issues.
NHS:
September 2013 to October 2013
 Worked with clientin the production, implementation and runningof new and amended functionality.
 Used numerous Oracletools for the production of new databaseobjects and amending PL/SQL packages to meet
new data extract requirements.
 Performed unit and system testing through system development lifecycle.
 Delivered technical documentation and helpdesk instructions.
 Analysed and estimated costs for proposed project development.
Marine Scotland:
September 2012 to May 2013
 As a member of a development team, created a new application with OracleForms & OracleReports.
 Used OracleSQL Developer for the production of new PL/SQL packages & creation of new tables to meet new
functionality.
 Performed unit and system testing through the system development lifecycle.
 Worked with clientand colleagues in the production and implementation of new functionality.
The Improvement Service:
September 2009 to September 2013
 Maintained clients web portals,batch processes and Oracle11gdatabasewith the use of SQL Developer and
OracleE-Business Suite11g.
 Coordinated with colleagues and clientin the production,system testing and implementation of system
enhancements, includingperformanceenhancements.
 Worked with 3rd parties in managingsecureaccess and utilisation of client’s web services.
 Suppled ad-hoc and monthly reports to client.
Additional Information
I had been volunteering with Bield HousingAssociation for 10 years in supportingthe elderly in the useof computers. This
ended in 2015 as the need for my supportwas no longer required.
From the startof 2014 I had been trainingfor my 1stsprinttriathlon,which I successfully completed atAviemore in August
2014.I continue my training with Edinburgh Triathletes and now aimto complete an Olympic distancetriathlon.
References
References availableupon request