1. Golokendu Bhattacharjee Mobile No :8401680704
B/h Mother School,
Opp Ayyappa Temple,
Gotri Road,Baroda,Gujarat
Mali:Golokendu@gmail.com
Objective
To succeed in an environment of growth and excellence and earn a job Which provides me job satisfaction
and self-development and help me achieve personal as well as organizational goals. Seek challenging
assignment and responsibility, with an opportunity for growth and career advancement as successful
achievements
Role Responsibilities:
BPO Analyst & GSME (Global subject matter expert):
Key responsibilities are Manage BAU and Quality of the category & ensure the deliverables on time. Proactively
resolving client query to improve the client relation. Cascade process updates, understand and grasp best practices and
encourage use of internal knowledge management, Strong operational and team management background.
Summary
KPO/BPO Experience (April’2009- till now)
· Total 10 years of experience as a QC, Production Supervisor, Senior & Business Process Lead.
& Assistant Manager (Subject Matter Expert)
Operating System : Win XP; Win 7 & 8 & IMDB
Databases : Microsoft Access
Languages : Italian (E3), Spanish (E0)
Reporting Tool : IMDB & CIP (consumer input platform)
Certificate : Certificate in project management
Achievements Month & Year
Certificate of Achievement Aug 2009 (champions league awards)
Star of the Month (Tcs RnR,PLR &
Topaz)
From 2010 to 2015 (11 times)
Service & Commitment Award For completing 5 yrs
Performance Link Reward July 2012
Received Nielsen Gold Award for
outstanding Contribution
4 times 2011 to 2015
Received Special Award for 2012-13

2. successful migration of new
platform.
Received Nielsen Gold Ward from
Client for outstanding contribution
2015
Professional Experience:
1. Keller ground engineering ltd.
Duration : 9-Months (Dec-2007 to Agust-2008)
Position : Lab Technician
Project : NHPC Hydro Electric project
Client : HCC
Reporting Tracker : Quality checking of grouting liquid.
Responsibilities
· Working with electronic accountancy forms on Remote Desktop
· Finding the errors and inserting comments about the error
· Suggestions for improving the quality.
· Check validation in the form by using random data.
Description: - The Client was HCC (Hindustan Construction Company)
2. Tata Consultancy Services Ltd
Duration :( April 2009 to till now)
Position : SME Process Expert, Business Process Lead & Assistant Manager
Department : Eureka (Reference Data)
Client : Western Europe & Global
Responsibilities
At the time of new projects allocation of work is performed, after that we need to communicate
directly with clients through calls & web mails regarding Status and Quality of the project.
Thereafter, reporting the daily status (KPI) of the particular projects to the Suervisor
1) Weight Code Alignment
Role: Working in €Imdb (Item Master Database) and comparing the Italy Mainframe Legacy
Coding. Comparing the NAN (Nielsen Article Number) with Retailer Description and Weights of
Legacy coding. Giving Comments on finding wrong data while comparisons and uploading the
documents to the client.
2) New Business Activity

3. Role: Quality Control of processed documents. Running the error report on a daily basis
and apprise the team leader and members of the same, so as to ensure elimination of
repeated errors. Preparing a detailed analysis of errors not considered (with proper
reasons) to the business area on a fortnightly basis. Updation of local Characteristics
for Italy as per specific client requirement coding of client specific attributes related to
Products and working according to database required by client.
3) €IMDB CODING
Role: Data or products items are loaded into browser of €IMDB along with barcodes &
retailer description & epics. Then products are coded according to schema Super Group, Product
Group & Modules. After that particular product is coded at module level and new Nan (Nielsen
Article Number) code is given to the product. Live coding/cross coding for IT items live on €IMDB
server, Loading of Epics, Updation of shared/locked NAN’S, Legacy validation, Generation of MIS
reports of €IMDB.
4) Coke & Pepsi Hub:
Role: Also worked for Coca Cola hub in which validation was done fosr specific categories (NAB)
and client instruction & NRSP instructions set up for them. Also helped the business development
team for supporting Europe for testing of any new process. Piloting new task that is planned to be
assigned to India, Preparing documentation for any process and existing process.
5) OGRDS Project- One Global Reference Data System: (CIP)
Before OGRDS €Imdb was the platform in which Live coding/Cross coding was done for
Western Europe countries, with the help of loading of epics, updating of shared/Loscked
Nans, Legacy validation, Generation of MIS reports of €Imdb. Reports was generated and
given to the clients Country wise. For OGRDS cleaning of data was done & then we were put
On OGRDS where the common data was available across the Globe for Global Clients. Eg.
Unilever, Coke etc. At present working as Global SME (SUBJECT MATTER
EXPERT) for assigned categories.
6. NRD: Normalized Reference Data:
Key responsibilities are QC for BAU activities 0f Non alcoholic Beverages. Manage performance
of individual associates and give feedback, conducting Training with category owners. Update
documents and process changes as per quality standards. Proactively resolving client query to
improve the client relation. Conducting weekly training with category owners. Handling various
query regarding new Products. COQ Measurement and Reporting. QC Calibration between QC team

4. & coders.
Competency & Skills:-
Customer Focus:- The ability to service customer requirements while focusing on customer
delight, to collaborate with existing customers to add value to business relationship & sense
new business opportunity by exploring & satisfying market demands.
Interpersonal Effectiveness: - Communicates with other team members from
diverse background in an effective manner .Influences and motivates the team. Creates an
Empowering Climate. Projects an inspiring presence collaborators by fostering a network
of committed community’s
Building Effective Teams: - Align & unifies the enterprise creating inter-team
Synergy. Participates and encourages teamwork among virtual/global teams from diverse cultures.
People Development: - Grows, Develops & Foster Talent. Review Organizational
Capability & Simulates Learning Culture. Focuses on learning and Sharing at group level.
Project Management:-To strategize, lead and deploy the processes in the respective fields. To
ensure on time delivery and effective resolution of field related incidents /requests there by ensuring
business continuity
Education Summary:-
C-Diploma In Advance
Computing
Other Arts
Diploma Lenguas Modernas Italianas
Certificate
1.Project Management
2.IQMS & Lean six sigma
Bachelor Of Science Chemistry
E0 certificate in Spanish Spanish