Inmaculada Ruiz is seeking a customer service role, bringing over 15 years of experience in customer support roles. She has worked in various industries including restaurants, property management, fitness clubs, and local government. Ruiz has qualifications in areas such as business management, English, customer service, and personal training. Her experience demonstrates strong communication skills, problem solving abilities, and a focus on customer satisfaction.

1. INMACULADA RUIZ
201 Custom House Harbour, Dublin 1
Email: inmaruizt@outlook.com
Mobile: 0877219936
PERSONAL PROFILE
_____________________________________________________________________________________________
A highlymotivatedandexperiencedcustomerservice representativewithover15 years’experience inavarietyof
customersupportdepartments. A confidentandcustomerfocusedindividual withanoptimisticattitude capable
workingindividuallyorina team,havingcompletedcourse in TeamWork& CommunicationandCustomerService is
lookingfora role as a CustomerService Representative
WORK EXPERIENCE
May 2015 – July2016 Supervisor
The Yacht Bar and Restaurant - O’Malleygroup(Dublin,Ireland)
 Promotedfromwaitresstosupervisor,inthe secondmonthondemonstrationof myskillsandexperience
indealingwithcustomers
 Assistedin answeringphone callsand takingbookings,approximately5/6per day
 Meetingandgreetingcustomers,myrole inthe service wasassigningtables, explainingthe menu&
specials
 Ensuringthe highestlevelof customersatisfaction,askingandnoticing,resolvedall complaints
 Liaisingbetweenthe chef andfrontof house,ensuringanyspecial dietaryrequirements onallergies,
celiac,diabetes forcustomerswere communicated
 Supervisingagroupof 6 people onthe floor tomake sure everythingrunssmoothly
 Dealtwithcash and card transactions,responsible fortakingcashpaymentsandissuingchange
Dec 2012 – Sep2014 Property & Facility Manager
El Lego e HijosS .L. (Sevilla,Spain)
 Managed a buildingwith21apartmentsand16 properties liaisingwithtenants,contractmanagement,
accounts receivable,ensuringthatall rentswere received andcustomerneedswere covered
 Visitingpropertiesandcarryingoutinspections everymonth
 Responsible forthe maintenance,repairsandservices,coordinatingateam of workers; electrician,
plumber,cleaner,and paintermonthly
 Preparedbudgets,andmaintainedweekly,monthlyandquarterlyfinancial results topaysubcontractors
for maintenance
 Accountingtasks, payment,charges andproducingmonthlyreports(Microsoftexcel)
 Checkingbankaccounts regularlytoensure all rentinwardswere receivedandthatall paymentsto
contractors,suppliersetc.were processed
May 2000 – Nov2012 Administration& Management
Eurogym Club (Seville,Spain)
 Developed aBusinessProjectwhich successfully obtaineda€30.000 EuropeanFundGrant, the project
outline was composedof the BusinessIdea,HumanResources,MarketAnalysis,Competitive Analysis,
Financing.
 Increased membersinaperiodof 6 monthsby 300% throughadvertising,offersandcustomerservice
 Managed a teamof 8 people successfully,throughopencommunication( havingmeetings,delegating
clearinstructions,and motivation)
 Providedcustomerservice tonewcustomersand 300 clubmembers andmaintainingloyaltyby greeting
by theirnames,providedinformationand attendingtocomplaints
 Createdandcarriedout new linesof products& serviceseveryseason(e.g.classes,activities andoffers)
 Marketingand merchandising, implementingaloyaltyprogram, offeringareferral program (friend to
bringfriend,groupsdiscount) website.Organisingeventstopromote the Club(e.g.Christmas,
anniversaries)
 FitnessInstructor&Personal Trainer,createdandfacilitatedgroup classessuchasAerobic, Pilates,Body
pumpand Spinning

2. Jul 1997 – Jun1999 Receptionist& FitnessInstructor
Bormujos City Council Gym(Seville,Spain)
 Greetedall membersinapleasantmannerandinformedthemaboutall special offers
 Resolvedall customercomplaintsmakingsure the customerwere satisfiedwiththe service theywere
receivingatall times
 Processedandturned-inpaymentsmade bymembers,includingadministrative taskssuchEmail,
updatescalendars
 CreatedandfacilitatedgroupclassessuchasPilates,BodyPump and,Spinning
 Maintainingthe gymso thatit was clean,tidy,safe andwelcomingatall times
May 1995 – Jul 1997 Waitress
Café Imperial (Seville,Spain)
 Took paymentsandissuedreceiptsatthe till
 Servedcustomertables makingsure all orderwasservinggood
EDUCATION
Sep2004 – Dec 2004 Aerobic& FitnessSpanishFederation(Seville,Spain)
Mat PilatesCourse Diploma
 How to applybiomechanical principlesof core stability,breathing andalignmenttoall exercises.
 Exercisesgoals,muscularmovementsequencing,modificationstoincrease exercise intensity
 A varietyof programmingoptionstokeepclientsmotivated
 Flex band,fitnessCircle,ball workout
Oct 1999 – May 2000 Praxis School (Seville,Spain)
Massage Course Diploma
 Anatomy& Physiology–Cells&Tissues,skin,skeleton,muscles,circulatorysystem, lymph,nerves,
digestion,reproduction,urinary&endocrine systems.
 Massage Theory – Historyof Massage,techniques, effects&benefits,consultation&treatment,
commonconditions,othertherapies.
 Massage Practical – Towel draping,full bodymassage sequence,clientcare,aftercare advice,
adaptationof treatments,posture &balance.
 ProfessionalConduct/BusinessAwareness–Professionalism, ethics,health&safetylegislation,
hygiene,firstaid,runningabusiness,Marketing&Promotion
Jan 1995 – Mar 1995 Seville CityCouncil (Seville,Spain)
CustomerService Course
 Create an environmentwhere customercare isa priority
 Deliveraservice thathasa positive impactonthe customer
 How to projectthe rightimage ineverysituation
 How to communicate effectivelybybuildingrapportandlistening
 Remaincalmand confidentwhendealingwithdifficultissues
 Buildcustomerrelationshipsandexploreopportunitiestogive memorableserviceandcreate customer
loyalty
Sept1994 – Feb1995 Seville CityCouncil (Seville,Spain)
Team Work & CommunicationCourse
 Understandthe 'Team Support'role andidentifythe attributesof agreatteamplayer
 Use effective communicationskillstoagree the boundariesof the role withinyourteam
 Demonstrate effectivetime managementandmethodsforassessingpriorities
 Use systemsandproceduresformanagingworkloadandkeepingtrackof new tasks
 Demonstrate negotiationskillsandeffectivelyhandle conflictsof interest
 Be Assertive anddeal with difficultpeopleandsituation

3. Sep1994 – Jun1995 Aerobic& FitnessSpanishFederation(Seville,Spain)
Aerobic& FitnessInstructor Diploma
 Anatomy& Physiology
 Work out Techniques,personaltraining,cycle training
 ClientScreening&FitnessTesting
 Special Population
 Nutrition
Sept1993 – Jun1994 ESIC Business& MarketingSchool (Seville,Spain)
Business& ManagementDiploma
 Business PlanDevelopment. The maintypesof businessstructures
 Market Research – Researchthe customeror target market,researchthe competition
 Business Strategy &Marketing– CompetitiveStrategies, introduction tomarketing, promotion
 Financial Management –CostAnalysis,properbudgeting,improvingcashflow,sourcesof finance
 Legal Knowledge Base –Corporate management,humanresources,accounting,typesof law
ADDITIONAL TRAINING
Dec 2014 – May 2015 UlearnEnglish School.General EnglishCourse(Dublin,Ireland)
Sep2015 – May 2016 Central School Englishof English.Callanmethod.(Dublin,Ireland)
Aug2016 – Oct 2016 EPIC Pre-employment&Training,Businessinthe Community(Dublin,Ireland)
23/24 Sep2016 Language and communicationWorkshop,intensive training.Bankof Ireland(Dublin)
SKILLS
Full,cleanEuropeanDrivingLicence (B1)
IT: Intermediatelevel of MicrosoftOfficePackage
Languages:Spanish (Mothertongue) andFluentEnglish
HOBBIES
As a qualifiedPersonal TrainerIlove tohave a healthylifestyle eatingorganic food, goingtothe gym4 timesper
week.Cooking,traveling,readingandsocialisingwithfriendsandfamily
REFERENCES
Referencesavailable uponrequest.