The document outlines the career objectives and qualifications of an individual seeking a challenging position that utilizes their skills and experience. Their experience includes over 6 years as a Branch Manager for an insurance broker company, and prior roles in insurance sales, administration, and customer service. Their educational background includes a B.Sc. in Arts and they have completed several training courses to further develop their computer, software, and language skills.

1. Objectives:
 Seeking a challenging & dynamic career, which will utilize my knowledge, skills & experience
within a progressive & reputed organization in order to achieve desired results & attain
professional growth.
 Seeking a challenging and rewarding career in a diverse environment where my strong work
ethic, education, and expertise can be used to help promote the mission and exceed team
goals.
 To obtain a position that will enable me to use my strong organizational skills, educational
background, and ability to work well with people.
 To enhance to my previous knowledge and find myself in a job that offers challenges and
opportunities while working in my area of expertise.
Work Experience:
Branch Manager
Insurance Broker Company
June 2016 up to present
Branch In charge / Team Leader at Insurance Company
Liberty Automobiles
Sharjah, UAE
March 2011 to May 2015
Tasjeel Village (ENOC)
Sharjah, UAE
August 2010 to February 2011
Roles and Responsibilities:
1. Handling Sharjah, Dubai & Abu Dhabi branches regarding all matters of Insurance.
2. Handling a team for Dubai & Abu Dhabi branches taking in consideration targets, proper
Documentation , Insurance rates and discounts.
3. Focused in Customer retention through follow up calls , text messages.
4. Issuing of online policies for Insurance companies such as RSA, AXA gulf, Oman Insurance,
Noor takaful, Takaful house, Methaq Takaful, Al Dhafra, Union insurance etc.
5. Processing and accounting of policy cancellations, debit notes, extensions and
endorsements.
6. Attend meetings, seminars and programs to learn about new products and services, learn
new skills, and receive technical assistance in developing new accounts.
7. Calculate premiums and establish payment method.
8. Call on policyholders to deliver and explain policy, to analyze insurance program and
suggest additions or changes, or to change beneficiaries.
9. Confer with clients to obtain and provide information when claims are made on a policy.
Gamil Shaban Moustafa
Mobile Number: 055- 5664642
E-mail: gamil.felfel@gmail.com

2. 10. Contact underwriter and submit forms to obtain binder coverage.
11. Customize insurance programs to suit individual customers, often covering a variety of
risks.
12. Develop marketing strategies to compete with other individuals or companies who sell
insurance.
Administrative Assistant:
Abu Shaghara Traffic Department
Sharjah, UAE
March 2010 to July 2010
Roles and Responsibilities:
1. Providing requisite underwriting information as required by an insurer in assessing the risk to
decide pricing, terms and conditions for cover
2. Carrying out clerical tasks.
3. Recalculating customer costs.
4. Review and process policy changes so that insurance underwriters can stay
informed.
5. Contacts various parties to gather routine information.
6. Takes regular inventory of files in order to locate files that contain errors that must be fixed.
Outdoor Insurance Selling
Insurance Broker Company
Sharjah, UAE
August 2009- February 2010
Roles and Responsibilities:
1. Calling on existing business customers within an assigned territory and increasing the volume.
2. Can entail a certain degree of cold calling to acquire new businesses, which can help offset
attrition or churn among the existing customer base.
3. Preparing PowerPoint sales presentations and using sales materials when calling on clients
and potential new accounts.
4. Deal with customer complaints, resolving certain problems with shipments, like damage or
incorrect orders, and salvaging a seemingly lost business account.
Administrative Assistant:
Military Consult Office in Egyptian Arm
Alexandria, Egypt
March 2008 to March 2009
Roles and Responsibilities:
1. Interacts with a company’s customers to provide them with information to address inquiries
regarding products and services.
2. Deal with and help resolve any customer complaints.
Administrative Assistant:
International Company of Computer
Alexandria, Egypt
February 2005 to January 2008
Roles and Responsibilities:
1. Serves as a maintenance lead worker, including establishing work schedules, prioritizing and
assigning work, determining work loads, training staff in work procedures and inspecting work
of assigned staff.
2. Inventories and may order supplies, equipment and materials for projects, including

3. determining appropriate supplies and materials and locating vendors; may provide input into
budget requests in areas of assignment.
3.Assists in the tracking of expenditures on projects and maintains logs and records of work
performed and materials used.
Educational Background:
B.Sc Degree in "Arts" University
Kafr El Sheikh University Faculty
Faculty of Arts
July 2007
Training:
1. Training Course on "ICDL" Organized by UNSECO organization (August 2010)
2. Training Course on "Computer maintenance" Organized by Target Training
3. Center & Menoufia Alliance for Arab woman, ( November 1, 2008 to January 1, 2009)
4. Training Course on "Photoshop Course" Organized by Target Training Center & Menoufia
Alliance for Arab woman. ( November 1, 2008 to January 1, 2009)
5. Training Course on "General English" Organized By American University. (September 3,
2007)
6. Training Course on "General English" Organized By AMIDEAST University. (July 29,
2007)
Qualifications:
1. An ability to use my computer skills in analyzing, developing & maintaining different
systems.
2. Ability to work efficiently & independently.
3. An ability to handle multi tasks.
4. Strong interpersonal skills. I enjoy team work, easily gaining rapport with peers.
5. Can quickly learn new skills & software.
Personal Information:
Date of Birth: October 1, 1986
Nationality: Egyptian
Religion: Muslim
Marital Status: Married
Visa: Residence (transferable)
Languages: Arabic and English
UAE Driving License