Lee Graham is an experienced Operational Manager with over 13 years of experience managing dental practices and delivering sales targets. She has a proven track record of optimizing profits and increasing new clients through implementing new computing systems, building relationships, and mentoring high-performing teams. She is seeking a new leadership challenge where she can continue developing her skills in a fast-paced environment.

1. Lee Graham
Accomplished Operational Manager
6 Millbank Court, Coatbridge, ML5 5ND
✆0747 044 7100 // ✉misslg82@hotmail.com
o A commercially astute and results driven Operational Manager with extensive
experience in the delivery of sales and business development targets within the dental
sector having played a significant role in the growth of 10 successful Dental Practices
o Proven capacity to optimise profit and uptake of new client/patient through the
introduction of an up to date computing system, establishment of sustainable
relationships across the NHS and private sector, and mentoring of a high performance
dental team.
o A resourceful and supportive leader who is keen to apply this expertise to a new
challenge and ambitious organisation that provides scope to develop within a high
pressure, target and profit orientated working environment.
AREAS OF EXPERTISE
Has worked across a number of different departments and specialist areas over the
course of a more than 13 year career in Management
 Retails Sales
 Budgetary Matters
 Data Protection
 Customer Service
 Dental terminology
 Inspection
 Human resources
HEADLINE CAREER SUMMARY
Dental Surgery Limited - Consultant Operational Manager 2016
Facial Cosmetic Consultants - Dental Consultant 2015 - 2016
Integrated Dental Holdings – Dual Practice Manager 2007 – 2015
Botterills – Supervisor 2001 - 2007
Key Achievements – Integrated Dental Holdings
o Key part in the implementation and development of the R4 computing
system
o Operational accountability for 2 dental practices ensuring sales of 1m,
maintaining costs and delivery of EBITDA of 1/4m
o Lead figure in the Health and Safety Inspection Manual training
o Maintained a Gold standard in profit for both practices for 7 years

2. o Ensured robust action plans were developed and implemented to minimise
risks to the business and deliver on opportunities
o Personally mentored , trained and developed a number of Dental Nurses and
Receptionists
TESTIMONIAL
“I have known Lee for 15 years and have watched her professional development with
sheer awe. Lee is a dedicated manager whose ability to develop an enviable
professional relationship with her client/patient base is second to none. She is a
team player but can equally work alone and get the job done with the highest
possible standards achieved. Lee thrives in challenging situations and does not stop
until a goal has been reached or even smashed. I truly believe that Lee would be an
amazing asset to any management team”.
Brian Bianchi – IDH Principal Dentist
KEY CAREER RESPONSIBILITIES
Dental Surgery Limited Operational Manager 2016
 Co-ordinated, managed and monitored the workings of 10 Dental Practices,
Scotland wide.
 Reviewed financial statements and data. Utilised the data in order to provide
profitability for practices.
 Prepared and controlled operational budgets and inventory.
 Planned effective strategies for the financial wellbeing of all practices under
Dental Surgery Limited
 Evaluated competitors and their practices, responding proactively to market
changes and external influences
Facial Cosmetic Consultants Dental Consultant 2015 – 2016
 Provided direction, support and motivation to ensure successful transition
from full manual systemto R4 (Carestream Appointment System)
 Created system to ensure an increase in patient flow to all practices and
reduced patient complaints
 Perfected systems and processes to ensure that all sites achieved and
maintained NHS Scotland cross infection and administration compliance
ensuring LHB inspection passed in all sites.
 Supported acquisitions building relationships, provided support and
mentorship to ensure positive integration into main estate.

3. Integrated Dental Holdings Dual Practice Manager 2007– 2015
 Operational accountability for 2 dental practices achieving sales of 1m,
maintaining costs and delivery of EBITDA of 1/4m.
 Led all aspects of profit and sales process – with responsibility for achieving
set profit margins and deadlines – while co-ordinating with other internal
functions to identify patients/clients needs and in turn develop high quality
care and service.
 Assisted Area Management by providing a clear point of support for other
practices nationwide.
 Dealt directly with Dental procurement agencies in order to maintain a low
level of waste management
 Provided and kept up to date records of all COSHH and Health and Safety
records to official parties.
KEY SKILLS & COMPETENCIES
Medical and Dental Knowledge: Highly experienced in working directly with a broad
range of principal dentists, GPs, chemists etc – as well as with patients/clients
themselves to both understand aspects of specific oral health issues/injuries and
train them on the importance of oral health.
Communication: A skilled verbal and written communicator who demonstrates
exceptional interpersonal skills and the ability to effectively negotiate with and
influence others.
Organisation and Time Management: Effectively prioritises a complex and
demanding workload of tasks in order to fulfil organisational objectives across a
regional level, viewing all arising issues frommultiple angles to formulate innovative
solutions
Working Under Pressure: Accustomed to achieving targets/goals within fast paced
and pressurised environments, maintaining a calmapproach at all times and
accepting a high degree of responsibility in the coordination of staff and delegation
of responsibilities.
References: Further references are available upon request.