Sharla Sawyer has over 10 years of experience in healthcare administration and patient services. She currently serves as Office Manager at Meridian Family Eyecare, where she implemented new billing procedures that improved accuracy and payment, and a new patient management system that streamlined operations. Previously she worked as an Optician/Technician at the same practice, improving efficiency and patient flow. She also has experience as a Dental Assistant.

1. Sharla Sawyer
Employment History
Meridian Family Eyecare, Meridian, ID
Office Manager March 2014 to present
o Resolved issues with insurance billing by implementing new procedures which
increased claim accuracy, and expedited payment.
o Researched and implemented patient management system which streamlined
employee duties, improved patient communications, and reduced no-shows.
o Maintained patient loyalty by quickly resolving problems in a friendly, efficient
manner.
Optician /Technician June 2009 to March 2014
o Increased office efficiency and improved patient flow by organizing and defining
job descriptions.
o Advised patients in the selection of eyeglasses appropriate to their needs, and
ensured proper measurements.
o Worked closely with optical labs to provide specialty lenses.
Emerald West Family Dentistry, Boise, ID
Dental Assistant October 2007 to April 2008
o Assisted dentists with multiple procedures.
o Maintained clean, sterile, and positive environments, optimizing patient comfort
and safety.
Education
Bachelor of General Studies, Writing Emphasis April 2016
Brigham Young University, Provo, UT
Dental Assistant Certification December 2007
Assist to Succeed, Boise, ID
Skills
Excellent customer relations skills
Experience with:
o My Vision Express
o Virtual Practice
o Solution Reach
Proficient with:
o Microsoft Word
o LibreOffice
o Excel