Bruce-John McIntosh is a sales manager and general manager based in Adelaide, Australia with over 15 years of experience in the automotive industry. He has a proven track record of exceeding sales targets and improving customer satisfaction levels. His core competencies include sales leadership, business development, strategic planning, and people management. Recently, he helped increase sales and profits as Business Manager at Jarvis automotive dealerships in South Australia through implementing effective sales processes, training staff, and negotiating with banks and manufacturers.

1. Bruce‐John McIntosh
Address: 4 Paget Street, Ridleyton, Adelaide, SA 5008, Australia
Phone: + (61) 409 257 162
Email: bjmcintosh@hotmail.com
SALES MANAGER/GENERAL MANAGER
(Automotive)
Dynamic and competitive automotive management professional with hands‐on experience in building and maintaining new as
well as used vehicle dealership through effective sales. Integrative manager with track record of gaining market share and
maximising company revenue and profit. Showcasing outstanding management, sales, business development and negotiation
skills. Strong believer in gaining Economic Value Added (EVA) for the business. Charismatic leader and motivator, displaying
exceptional ability to develop and coach dealership teams and business development professionals on building and maintaining
loyal and long‐term relations with customers while consistently exceeding sales targets.
CORE COMPETENCIES
▪ KPI Establishment and Implementation ▪ Process Improvement/Change Management ▪ Service Delivery and Customer
Satisfaction ▪ Sales and Marketing Leadership ▪ People Management ▪ Stakeholder and C+ Level Liaison ▪ Distributor
Management, Development and Relationship ▪ Training and Development ▪ Negotiations ▪ Strategic Planning and Budgetary
Management ▪ New Business and Revenue Growth ▪ Brand Management and Market Analysis ▪
KEY SKILLS
Leadership – Entrepreneurial by nature with proven ability to see the ‘bigger picture’, utilising skills within sales pipeline
management, business development, strong sales proposal writing and corporate budgeting, gained while working with
well‐known automotive consortiums.
Business Development and Delivering the Target Margin Percentage – Showcasing sharp business acumen and superior
negotiation skills while developing and identifying new opportunities to optimise organisational capabilities. Proven record
of accurately forecasting and monitoring financial growth and success of the organisation as well as preparing short‐ and
long‐range departmental plans and budgets based on corporate goals, growth objectives and strategy.
Dealership Management – Recognised by the dealer principal for raising profitability through cost controls on supplies,
outside service companies and vendors. Hands‐on experience in strengthening the dealership reputation by providing
expert technical explanations and resolving product disputes between customers, dealers and manufacturers.
Client Servicing – Extensive exposure in developing strategic‐level partnerships, establishing professional relations with
clients through understanding requirements and presenting correct solutions within a given framework. Ensuring repeat
business and customer loyalty by delivering highest quality services as well as resolving arising issues and educating
customers on technical aspects and vehicle operations.
Team Building and Communication Skills – Excellent communicator fluent in English and Italian with proven ability to
interact effectively with people of diverse nationalities and comfortable working in a multi‐cultural set‐up. Persuasive leader
with skills in inspiring, motivating and guiding team members towards an understood goal while continually leading by
example. Active involvement in recruiting and retaining key team members. Expert in encouraging and facilitating
cooperative and collaborative working relations across all levels while realigning work groups and roles to foster teamwork.
RECENT ACHIEVEMENTS
Jarvis
Successfully dealt with all the customers; one of the dealerships was recognised as ‘The Number 1 Independent Subaru
Dealership’ in Australia for selling various vehicles and exceeding set targets of dollars per unit as well as maximising
customer satisfaction levels.
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Bruce‐John Mcintosh | Phone: + (61) 409 257 162 | Email: bjmcintosh@hotmail.com

2. Track record of building a team of sales experts from scratch by coaching, training and managing them to achieve dealership
targets as a team.
Played a focal role as Sales Manager and implemented various effective processes and procedures, resulting in increasing
sales of new cars from 915 to over 1200.
Developed and enforced very strong sales process related to finance and insurance (Jarvis Ford dealership) which helped in
enhancing net monthly income from approximately $200,000/month to over $300,000/month.
Meticulously increased insurance volume from approximately $400,000 to over $500,000 through higher insurance
penetrations in Insurance products as well as upgrading warranties by developing stronger sales process and methods.
Instrumental in enhancing customer satisfaction survey response from 70% to constant 90%, thereby improving business
growth and enabling return business.
CAREER HISTORY
Business Manager ‐ Finance and Insurance | Jarvis, South Australia Jun 2009 – Jun 2014
Performed two different roles at diverse locations; served as a Business Manger for Subaru new cars (West Terrace) and Ford
used cars (Gepps Cross) for three and half years as well as 18 months as the new car Sales Manager at Subaru New Cars
(West Terrace).
Consistently exceeded targets related to penetration, finance, insurance, upgrade warranties and customer satisfaction.
At Subaru, oversaw all three locations in conjunction with the related business manager; provided sales training to business
manager on negotiating with banks to obtain loan approvals for company customers.
Assumed all the responsibilities of a sales manager and performed below mentioned duties:
o Hired, trained and developed a new sales team of experts to achieve and exceed established targets of dealership and
manufactures.
o Successfully exceeded and maintained high standards of customer service satisfaction levels.
o Maximised sales and profitability for vehicles and associated products; also managed the customer satisfaction
feedback surveys.
o Ensured attractive presentation of the showroom and conducted checks on dealership unit and showroom on daily
basis.
o Liaised with Subaru Australia by ordering stock, reporting results, marketing campaigns as well as negotiating and
setting dealership targets with the manufacturer.
o Effectively negotiated with the customers and closed sales, also involved in internet sales by posting vehicle photos,
descriptions and pricing to targeted websites.
EARLY CAREER
Restaurant Manager | Roundhouse Lodge, Whistler, Canada Nov 2008 – Jun 2009
Franchise Owner and Operator | Un Cafe Bar (Illy), Rundle St Adelaide, SA, Australia Dec 2003 – Oct 2008
Professional Cyclist | Bici Team San Dona/Australian Institute of Sport, Italy Jan 1998 – Oct 2003
ACADEMIC QUALIFICATION
High School Diploma | Bendigo Senior Secondary College, Bendigo, Victoria, Australia Feb 1992 – Oct 1998
PERSONAL INFORMATION
Date of Birth: 1st
Jun, 1981 Nationality: Australian
Marital Status: Single Driver’s Licence: Australian
References available upon request
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Bruce‐John Mcintosh | Phone: + (61) 409 257 162 | Email: bjmcintosh@hotmail.com