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The document describes a customer engagement solution that provides: 1) 24/7 customer feedback from any device through a highly secured system. 2) Unlimited flexibility including customizing programs, supporting many languages, and segmenting data. 3) Amazing value through a 360 degree view of customer experiences in real time and flexible, continuous, actionable data.
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Microsoft Services Premier Support
This document summarizes Microsoft Services Premier Support, which provides customizable IT support services to help optimize efficiency and productivity. Premier Support offers proactive services like health checks and best practices advice, as well as reactive problem resolution and knowledge transfer. It provides benefits like faster issue resolution, increased uptime, and help deploying Microsoft solutions more efficiently. Research found Premier customers saw reduced critical issues and time to resolve problems after following recommendations.
Agile Network Chennai 2023 - Leadership behaviours for new age empiricism.pptx
The document discusses new age leadership behaviors that promote empiricism. It outlines challenges in sustainable business delivery such as decision latency and incompatible working cultures. It advocates adopting a people-oriented leadership style with traits like transparency, decentralized decision-making, and empathy. The document also describes using tools like Jira and Confluence to drive governance for a 250+ member digital insurance project, ensuring transparency, collaboration, continuous delivery and quality outcomes.
Gregs BI Presentation
An high level presentation or the concepts, processes, and tools used to implements a decision support solution.
Clario Webcast
A summary of our wekkly webcast at clario Analytics.
Advanced analytics software goes beyond the reports and dashboard capabilities of traditional BI (business intelligence) tools, helping users answer questions about future events and explore "what-if" scenarios, as well as pull together and analyze unstructured information from a variety of sources.
Upgrade Preparation Best Practices & Templates | INNOVATE16
UPGRADE PREPARATION CHECKLIST: How Do You Plan for Success?
- System Upgrade Objectives
- Benefits of Upgrade Planning
- Required Resources
- Useful Templates
- Case Studies
Presented on May 19, 2016 at the INNOVATE16 Oracle User Group in Teaneck, NJ.
Increase Financial Firms' Sales Performance & Compliance with Compensation Ma...
Financial services and banking organizations are challenged with aligning sales performance with corporate goals to drive business growth. In addition to financial performance, one of the largest challenges financial institutions face today is managing the balance of meeting regulatory requirements without potentially disrupting performance.
To help your organization manage performance and risk data against regulatory reporting requirements, you need to develop an enterprise-wide governance structure to gain control over sales channel compensation programs.
In this webinar, our experts covered:
-Challenges around sales performance, Dodd-Frank and compensation governance in financial services
-Industry-focused use cases and best practices for sales performance management solutions
-Case studies of leading financial institutions implementing sales performance and compensation management
Our experts also demonstrated how IBM Cognos Incentive Compensation Management enables organizations to achieve operational efficiency and reporting accuracy, greater data transparency, reduced risk and detailed sales performance analytics.
Roots Infovision-Products and services
This document discusses a mobile app solution called Roots Infovision that helps businesses improve operational efficiency through automation of business processes. The solution collects real-time data from field teams using a mobile app to provide visibility into operations and reduce reliance on manual data reporting. It ensures data security, is customized to each business' workflows and processes, and provides analytics and alerts. The solution is affordable since it uses a SaaS model and BYOD, eliminating hardware costs. Various product screenshots are presented to demonstrate functionality.
Bank 2.0 Challenges
The document discusses how Backbase provides customer experience solutions for banks. It highlights challenges such as creating a seamless customer experience across channels and devices. Backbase addresses these through a customer engagement portal, mobile-optimized widgets, and personalization services. These empower customers, business users, and IT to control the experience. The portal also offers do-it-yourself forms management and interactive tools to improve the customer experience.
Microsoft Online Services
This document provides an overview of Microsoft's Business Productivity Online Suite, which offers enterprise-class software through subscription services hosted by Microsoft. It highlights key solutions such as enabling anytime access, providing business-class security and reliability, and improving key business processes. Pricing and licensing options are also summarized, including standard and dedicated versions as well as user segmentation and ordering mechanisms.
Managed services smb nation june 2011
GFI MAX presentation on building managed services business and revenue, delivered at SMB Nation in Toronto, June 2011
Why We Switched to Unlimited Edition Customer Panel
The panelists from Seagate Technology, The Phoenix Companies, and Five9 discussed how switching to Unlimited Edition from Enterprise Edition addressed their business and technical challenges and provided key benefits. Seagate saw cost savings of 28% and reduced storage utilization from 98% to 18%. Phoenix eliminated development risks and increased mobile worker productivity. Five9 gained additional application resources and access to the Salesforce Sandbox for development and testing.
AWS Webcast - Sales Productivity Solutions with MicroStrategy and Redshift
Sales Force Automation (SFA) and Customer Relationship Management (CRM) tools, such as Salesforce.com and Microsoft Dynamics CRM, are ubiquitous tools that provide all of the transactional capabilities required to manage a company's sales pipeline. SFA and CRM data alone, however, is limited and so combining it with information from other sources enables you to create unique and powerful insights. When combined with product and financial data, for example, get visibility into relationships between geographies, sales reps, product performance, and revenue to ultimately optimize profits. Layer on advanced analytic to make predictions about future product sales based on seasonality and other market conditions. To unleash the full power of the CRM and dramatically increase operational performance and top-line revenue, companies are leveraging advanced analytic and data visualization to deliver new insights to the entire sales organization. Moreover, delivering these sales enablement productivity solutions on mobile devices, ensures strong adoption across every sales team. Join us in this webinar to learn how to use MicroStrategy together with Amazon Redshift to build mobile sales productivity solutions for your business.
Benefiting from a Quality Problem Management Program
This document discusses the benefits of an effective problem management program. It outlines how such a program can help eliminate recurring issues, improve employee productivity and reduce support costs. It emphasizes that effective problem management requires integrating tools, processes and personnel to generate measurable results through data analysis, trend reporting and follow-up actions.
WFO Overview
WorkflowOne is a large company that provides end-to-end solutions across commercial print, promotional products, and inventory management. It has over 3,300 employees, $800 million in annual revenue, and serves over 12,000 customers. WorkflowOne leverages its size and buying power to reduce costs for clients and manage their entire product value chain and supply network.
Product engineering vafion
Vafion provides product engineering and development services using an agile methodology. They help clients develop products and digital solutions that improve business processes and meet customer needs. Vafion uses machine data and human insights to help clients innovate, accelerate time to market, and achieve cost efficiencies. Their engineering capabilities and focus on innovation enable clients to build future-proof products and solutions.
Making the Switch from HP Quality Center to qTest
HP Quality Center has been the most widely adopted test management solution in the market to date, however, companies are replacing that solution with new replacement options. QASymphony’s modern qTest platform provides robust functionality that enterprise companies demand, and support for new methodologies like agile, DevOps, and open source automation that will make even the most discerning of testers happy.
To help you seamlessly adopt these top of the line features, we provide a wide array of migration options to satisfy all needs and budgets. Kevin Dunne, VP of Business Development at QASymphony, will provide an overview of his experience migrating dozens of customers from HP QC and he will share his best practices for making a smooth transition into the next generation of test management.
He will cover:
Market Trends — What new developments are shaping the way teams work?
Common Migration Challenges — What hurdles are typically faced in a migration?
Migration Methods — What options does QASymphony recommend for migration?
Migration Best Practices — How are leading companies making the switch?
Similar to CustomerCount Capabilities (20)
Channel Partners: Lead with Dell Software Solutions
Channel Partners: Lead with Dell Software Solutions
Agile Network Chennai 2023 - Leadership behaviours for new age empiricism.pptx
Agile Network Chennai 2023 - Leadership behaviours for new age empiricism.pptx
Upgrade Preparation Best Practices & Templates | INNOVATE16
Upgrade Preparation Best Practices & Templates | INNOVATE16
Increase Financial Firms' Sales Performance & Compliance with Compensation Ma...
Increase Financial Firms' Sales Performance & Compliance with Compensation Ma...
Why We Switched to Unlimited Edition Customer Panel
Why We Switched to Unlimited Edition Customer Panel
AWS Webcast - Sales Productivity Solutions with MicroStrategy and Redshift
AWS Webcast - Sales Productivity Solutions with MicroStrategy and Redshift
Benefiting from a Quality Problem Management Program
Benefiting from a Quality Problem Management Program
CustomerCount Capabilities
- 1. Customer Engagement Are you REALLY listening?
- 2. Fully Supported Feedback Solution Personal, dedicated and readily available support to address any changes in program 24/7/365 customer feedback from any internet device Highly secured via SSL, SFTP & PGP encryption
- 3. Unlimited Flexibility Increased data segmentation with “Smart Survey” Supports 25 languages & global distribution Fully customized VOC program for building brand affinity & fostering customer loyalty
- 4. Amazing Value 360 view of customer experiences in real time Flexible, continuous and actionable data Total customer engagement business solution
- 5. You Name the Language… We provide the support…
- 6. Engagement For All Staff Front Line Reps Direct Continuous Feedback from the Supervisors Customer Floor Managers Delivered Where Its Needed Center Managers
- 7. Intuitive Reports Daily Reinforcement of KPI’s Individual and Team Comparisons Unlimited Data Filtering and Views
- 8. √ Multiple Customer Segments Filter the “RIGHT” √ “Site” of the Customer Questions √ Answers to Previous Questions √ Market Segment √ Department Compare & √ Customer Segment Drill-Down √ Program √ Site √ Team and Individual
- 9. Score Distributions Customer Segment Comparisons
- 10. “Click & Graph” X or Y Axis Highlight Low Scores
- 11. FULL ADMINISTRATIVE ACCESS Track Every File & Every Record Net Response Rates Undeliverables Opt-Outs EMAIL SUCCESS
- 12. Reporting and Data Available Online……..Anytime Emailed……Daily, Weekly &/or Monthly Secure FTP Transfer .XLS .PDF .CSV Export .TXT .HTML .JPG
- 13. Instant Email Alerts √ Low Question Score √ Low Average Score √ High Average Score √ Information Request Delivered Immediately to the Supervisor, QA Department and/or Management
- 14. Problem Resolution Complete Module for Managing Identified Issues