1. ENTERPRISE CUSTOMER FEEDBACK SYSTEM
ORIGINALLY DESIGNED FOR
THE VACATION OWNERSHIP INDUSTRY
Contact Centers/Reservations – Service/Sales Experience – Product Experience

2. I know
That was the what is
worst service coming
EVER! *%&%$’S next

3. Are you REALLY listening?
I am trying to tell
you what
processes you
need to improve.
You
Your Customer

4. SAFE AND SECURE CUSTOMIZABLE
24/7/365 ACCESS
FLEXIBLE
INCREDIBLY FAST GLOBAL DEPLOYMENT
(over 30 languages +)

5. KEY PERFORMANCE INDICATORS
9.18
Courtesy and Attitude 9.29 Communication 9.14
9.26 9.09
9.23 9.05
9.04 9.04 9.03
9.19 9.18
9.16 9.16 9.17 8.99
8.96 8.96
9.12 9.11
Initiative/Proactiveness 9.13
9.02 9.06
8.95 8.98 8.95 8.97
8.89 8.89 8.93
Knowledge 9.03 Listened 9.17
8.93 8.94 9.11
8.88 9.08
8.84 8.86 8.86 9.03 9.03
8.83 8.99 9.00
8.80 8.77 8.98
8.94 8.94

6. SMART QUESTION TECHNOLOGY©
(Emulates “skip patterns”)
24/7/365

7. For More Information Visit
www.customercount.com
Or Contact:
Marc Carlson, RRP
marc@customercountsurveys.com
Direct Dial: 1-317-218-0324