Process targets are performance windows set by customers that outsourced vendors must meet. Acceptable performance falls between a lower specification limit and an upper limit, with anything below or above not being acceptable to customers. The accuracy rate reflects how well a process hits the specified targets.

1. Targets set by customersLower Spec. LimitAcceptable to customersNot acceptable to customersAccuracy Rate What are Process TargetsProcess Targets are the windows within which a given process performance will be managed by the outsourced vendor. In most practical situations, we have one-side window (Higher the Better or Lower the Better)www.collaborat.comWe help your business attain an advantageous & profitable positionAll Rights Reserved. Copyright 2011 @ Canopus Business Management Group Phone:044-43527020