Process Improvement Consulting
4 SlideShares 14 Followers 4 Followings
Personal Information
Organization / Workplace
Greater St. Louis Area United States
Industry
Finance / Banking / Insurance
Website
www.picnigeria.com
About
Over 24 years Enterprise Business Process Improvement & Lean Six Sigma leadership; Prince 2, PMP, (project management practitioner); MBA Eke is a globally acclaimed Lean Six Sigma & ISO 9001 leader, with business process improvement experience spanning over 20 years across manufacturing, oil & gas & financial services both in USA & Nigeria. Currently a member of Process Improvement Consulting (PIC) Group, He leads PIC’s work in the government & private sector. He has responsibility for all PIC’s work under the Nigerian & US Offices. Hubert has excellent project management & leadership skills, strategy crafting & execution skills. An alumni of IMD Lausanne Switzerland & SIUE Illinois USA,...
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customer experience customer service service paradigms service delivery in financial services customer emotions experience banking service mission leading service delivery solutions providers customer satisfaction customer journey mapping financial services service vision self management aligned and misaligned life problem solvers customer relationship management banking and customer experience service design innovation self challenge creativity inner strength banking operations master class series winning teams corporate transformation business process lean six sigma goal alignment mystery shopping winning performance
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Presentations

(3)

Higher thinking

11 years ago • 477 Views

Man in the mirror 2

11 years ago • 300 Views

The experience is the service

11 years ago • 659 Views

Documents

(1)

Process Improvement Consulting Solutions

11 years ago • 1448 Views

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(2)

Process Improvement Consulting Solutions

Process Improvement Consulting • 11 years ago

Problem Solving PowerPoint PPT Content Modern Sample

Andrew Schwartz • 15 years ago
Personal Information
Organization / Workplace
Greater St. Louis Area United States
Industry
Finance / Banking / Insurance
Website
www.picnigeria.com
About
Over 24 years Enterprise Business Process Improvement & Lean Six Sigma leadership; Prince 2, PMP, (project management practitioner); MBA Eke is a globally acclaimed Lean Six Sigma & ISO 9001 leader, with business process improvement experience spanning over 20 years across manufacturing, oil & gas & financial services both in USA & Nigeria. Currently a member of Process Improvement Consulting (PIC) Group, He leads PIC’s work in the government & private sector. He has responsibility for all PIC’s work under the Nigerian & US Offices. Hubert has excellent project management & leadership skills, strategy crafting & execution skills. An alumni of IMD Lausanne Switzerland & SIUE Illinois USA,...
Tags
customer experience customer service service paradigms service delivery in financial services customer emotions experience banking service mission leading service delivery solutions providers customer satisfaction customer journey mapping financial services service vision self management aligned and misaligned life problem solvers customer relationship management banking and customer experience service design innovation self challenge creativity inner strength banking operations master class series winning teams corporate transformation business process lean six sigma goal alignment mystery shopping winning performance
See more