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Customer Contact Solutions
- 1. Customer Contact Solutions Devine Tech Ltd Customer Contact Services Outbound Calling Response Handling Customer Satisfaction Research Virtual Assistant Services Database Services CUSTOM SOLUTIONS Your business is unique! That’s why we take the time to thoroughly un- derstand each and every project in order to deliver the results you need to help your business grow and pros- “Our commitment to quality and service per. underpin the way in which we conduct SOLUTION EXPERTISE As experts in Business Process Out- our business”. M. Ahmed Chairman sourcing, Devine Tech offers solu- tions in: Devine Tech Ltd Software Development & Testing Devine Tech recognizes the value that businesses place on the need for a multi-channel cus- tomer experience in order to deliver high value, high impact brand experiences. IT Infrastructure Creating opportunities to build strong customer loyalty, retention and increased spend Devine Tech helps its clients realise and release the full potential of social CRM blending social media Data Center Solutions into the Customer Contact Center model. Data Management The Devine Tech methodology calls for a partnership with our clients in order to fully understand the businesses drivers and goals for each and every project enabling us to deliver consistent, integrated and pro-active customer interaction. Content Development Offering support services from our global network of dedicated Customer Service Centers Devine Recruitment Process Outsourcing Tech is ideally placed to leverage local and cultural knowledge to transform your customer inter- action experience wherever you conduct business HR Process Outsourcing Medical Transcription Services
- 2. Enhancing Your Customer Experience “Our customers are our most important asset. We needed them to be able to communicate with us when- ever they wanted and wherever they were” Paul Simons Marketing Director—FMCG Customer Research VIRTUAL ASSISTANT free up your time so you can Today's customer is more informed and more demanding, which means that in focus on developing your order to survive, our clients know that business they must be, and be perceived to be cus- Imagine all the time you will save t om e r - foc us e d ra t he r t han sa le s - when an administrative assistant takes orientated. over many of your office support tasks. From presentation creation and Outbound Services A pre-requisite to knowing what your cus- tomers want is to talk to them. Whether data entry to answering phones and Our Outbound Calling agents undergo a you require Devine Tech Customer Con- personal tasks, a general tasks VA is comprehensive training program that not tact agents to conduct ad hoc courtesy there to assist you with the tedious, only covers customer experience enhance- calls to current or former customers, or a everyday tasks that you just don’t ment but an in-depth sales training pro- full customer satisfaction research pro- have time for, allowing you to concen- gramme based around the incredibly ef- gramme our experience in collecting, man- trate on more important things. fective SIJAC principles. aging and reporting data provides valuable Choose any of our hourly based plans insights enabling our clients to retain their This enables our agents to have deeper or speak to us about a bespoke solu- customers and obtain repeat purchases. and more constructive sales conversations tion tailored to your individual needs. delivering a higher quality and higher re- As an International company with Cor- turn on our clients investment porate Headquarters in London, all of our prices are shown in $US. Response Handling Whether it's a single item claimed against Hourly Options a coupon, handling the labour-intensive 5 Hours $40 demands of a sales promotion or complex Database Solutions data processing we take the pain out of 10 Hours $75 Our Clients data is key to their continued response handling growth, that’s why Devine Techs Database 20 Hours $140 Services provide secure solutions to pro- Whatever the medium you use to gener- tect, enhance and manage this vital re- 40 Hours $260 ate your responses - advertising, direct source. mail, editorial or exhibitions or new media channels such as e-mail or SMS broadcast, Database Management your response should always be fast and These prices exclude a one-time set-up efficient to ensure an optimum conversion Data Capture fee rate to sales Data Cleansing Reporting & Analysis
- 3. Professional BPO Solutions Contact Centers Recruitment Human Resources Software Development IT Infrastructure DEVINE TECH LTD Devine Tech Ltd maintains a wide range of skill sets and qualifications. We excel in un- Web Based Solutions derstanding our customers’ needs and requirements and draw upon our extensive knowledge base enabling multiple and diverse processes and functions to be success- Social Media fully implemented seamlessly. Moreover, our functional and technical experience ex- tends to interfacing and managing third-party suppliers and vendors. At Devine Tech Database Services Ltd we are continually expanding upon our knowledge and services to assist clients with successful implementation of Customer Contact, Recruitment Processes, Human Resource Processing and Software Development/Systems Support in multiple centers throughout various locations. Exceptional functional and technical expertise coupled with extensive industry knowl- edge makes Devine Tech Ltd the ideal choice as a trusted Business Process Outsourcing partner DEVINE TECH LTD Corporate Headquarters Firs Avenue, London, N11 3NE For Enquires and further information please contact our GLOBAL BDM Phil Danks on: 0043 676 4922835 Or email: Philip@devinetech.org.uk info@devinetech.org.uk www.devinetech.org.uk