Nadeen Salfiti Training and Development Professional Volunteer Speaker for LIST Program ( Leaders In Service Training) at New Circles for Retail Customer Service

1. Professional Customer Service
By Nadeen Salfiti
July 8th 2016

2. Nadeen is a senior training and development professional with experience
and focus in banking and financial services through various roles including
corporate training, customer service, credit risk analysis, financial planning,
and personal financial advisory within diverse financial services institutions
including HSBC and Société Générale global operations.
Nadeen has extensive background and experience in developing,
conducting, and supervising training programs for employees using blended
learning concepts such as stand-up, one-on-one, and online training. She
developed, implemented, and evaluated existing and new employee
training programs for corporate, fraud/security, retail branch, new account,
systems and procedures, product, and general customer interaction, and
delivered presentations to groups and individuals. Nadeen’s era of
expertise are training and development, customer service, retail banking
and supported sales operations
Nadeen currently worked for VFS Global, which is the world's largest
outsourcing and technology services specialist for governments and
diplomatic missions worldwide.
Leaders In Service Training for Youth Program (LIST)
Nadeen Salfiti
Training and Development | Customer
Service | Retail Banking and Supported
Sales Operations
Toronto, Canada
Facilitator: Customer Service
Fri July 8, 2016 @ 10 am – 12 pm

3. Leaders In Service and Training
The LIST program provides training and education for youths who wish to work in the retail and
customer service industry. The topic of discussions include; customer service, inventory, conflict
resolution, financial literacy, diversity and social inclusion and more.

4. What is Customer Service?
Customer service….. is the act of taking care of the customer's
needs by providing and delivering professional, helpful, high
quality service and assistance before, during and after the
customer's requirements are met.

5. The Importance of Customer Service !
1. Customer Satisfaction
2. Generate Business
3. Customer Loyalty
4. Competitive Edge

6. 7 Rules for Professional Customer Service
1- First Impression
4- Responsiveness
2- Communication: Listen – Understand - Deliver
5- Knowledgeable
6- Solve Problem
7- Courtesy “Sorry” & “Thank you”
3- Attitude

7. Quotes
“Quality is Remembered long after the price is forgotten” Gucci

8. Good Luck
&
Thank you