Automobile Sales Training By Jason Parman
•Download as PPT, PDF•
11 likes•10,692 views
The document provides training on the steps involved in an automobile sales process. It discusses 4 key steps: 1) Meet and greet the customer to build rapport, 2) Interview the customer to understand their needs, 3) Provide a test drive and walk around of the vehicle, and 4) Get the customer into the dealership to continue the sales process. It emphasizes the importance of each step, including making a good first impression, asking questions to learn about the customer's needs, demonstrating the vehicle's features, and overcoming customer resistance to bring them inside where a sale can be finalized.
Report
Share
Report
Share
![Meet and Greet Step One ,[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommended
Automotive Sales Playbook
This document outlines a 7-step automotive sales process: 1) Meet and greet the customer, 2) Conduct a needs assessment and fact finding, 3) Select a vehicle, 4) Take a demonstration drive, 5) Complete paperwork and trade evaluations, 6) Begin the desk process and negotiations, 7) Handle the delivery. It provides guidance for each step, such as emphasizing listening to customers and building rapport during the needs assessment. The document also covers daily tips for salespeople, like prospecting, calling customers, and tracking activities.
Automotive Training & Consulting Brochure
Wagons Learning partners almost all the key automobile, ancillary and allied companies to fulfill the manpower development needs of the segment. From product training to interpersonal skills, from training dealer sales force to companies direct sales force, from grooming leaders to team building, from sales training to customer retention training Wagons Learning has offered these and many other training solutions to the Automobile companies and the ancillary units, to fuel their growth
Basics of sales
"Basics of sales " is meant to train new sales staff .In this presentation sales call steps are discussed .
Retail sales training
The document provides an overview of the four phases of the retail sales process:
1. Greeting - Establish a positive connection with customers through a genuine smile and greeting without pressuring for a sale. Ask open-ended questions to understand customer needs.
2. Qualifying - Use probing questions to uncover the customer's problem and needs in order to prescribe the right solution. Convert needs into wants that the product can fulfill.
3. Presentation - Highlight product benefits using features and how they address customer needs. Present at least two benefits for every feature using techniques like FAB (Feature-Action-Benefit). Be prepared for objections by validating concerns and returning to benefits.
4.
8 Sales Closing Techniques
Today buyers are more cautious than ever before when it comes to making decisions. This means that you’ll need a variety of closing techniques at your disposal if you’re going to smash your sales targets.
The great news is that one or a combination of these 8 best Closing Techniques can be used in any sales situation to help you turn every prospect into a buying customer.
Selling techniques
This document provides tips and techniques for effective selling. It discusses understanding the customer's individual purchase process and needs. Key aspects of the sales process include preparing by researching the customer and product, presenting the value proposition to solve the customer's needs, handling objections, negotiating, and following up. Important elements are listening to the customer, controlling the flow of the presentation, asking for the order, and providing excellent customer service after the sale. Common mistakes include not listening, not asking for the order, and neglecting existing customers.
, 7 steps of selling
This document outlines the 7 steps of selling: 1) Pre-sale approach with a clean store and smiling staff, 2) Opening the sale with greetings and understanding the customer, 3) Probing the customer with questions, 4) Demonstrating the product with knowledge, 5) Offering alternatives and trials, 6) Handling objections positively, 7) Closing the sale, confirming it, and asking for referrals. The steps emphasize making the customer comfortable, understanding their needs through questioning, demonstrating the right product, addressing any concerns, and ensuring repeat business.
Selling Techniques
This document provides guidance on successful selling techniques. It discusses the importance of understanding customers, their requirements and satisfaction. It outlines components of a successful sales strategy including being determined, thorough preparation, and having the right mindset. It provides tips for interactions with customers such as properly greeting them, using the right sales pitch for their nature, having a compassionate attitude, properly closing interactions and obtaining referrals. It also gives advice for handling difficult customers through listening more than talking and showing patience.
Recommended
Automotive Sales Playbook
This document outlines a 7-step automotive sales process: 1) Meet and greet the customer, 2) Conduct a needs assessment and fact finding, 3) Select a vehicle, 4) Take a demonstration drive, 5) Complete paperwork and trade evaluations, 6) Begin the desk process and negotiations, 7) Handle the delivery. It provides guidance for each step, such as emphasizing listening to customers and building rapport during the needs assessment. The document also covers daily tips for salespeople, like prospecting, calling customers, and tracking activities.
Automotive Training & Consulting Brochure
Wagons Learning partners almost all the key automobile, ancillary and allied companies to fulfill the manpower development needs of the segment. From product training to interpersonal skills, from training dealer sales force to companies direct sales force, from grooming leaders to team building, from sales training to customer retention training Wagons Learning has offered these and many other training solutions to the Automobile companies and the ancillary units, to fuel their growth
Basics of sales
"Basics of sales " is meant to train new sales staff .In this presentation sales call steps are discussed .
Retail sales training
The document provides an overview of the four phases of the retail sales process:
1. Greeting - Establish a positive connection with customers through a genuine smile and greeting without pressuring for a sale. Ask open-ended questions to understand customer needs.
2. Qualifying - Use probing questions to uncover the customer's problem and needs in order to prescribe the right solution. Convert needs into wants that the product can fulfill.
3. Presentation - Highlight product benefits using features and how they address customer needs. Present at least two benefits for every feature using techniques like FAB (Feature-Action-Benefit). Be prepared for objections by validating concerns and returning to benefits.
4.
8 Sales Closing Techniques
Today buyers are more cautious than ever before when it comes to making decisions. This means that you’ll need a variety of closing techniques at your disposal if you’re going to smash your sales targets.
The great news is that one or a combination of these 8 best Closing Techniques can be used in any sales situation to help you turn every prospect into a buying customer.
Selling techniques
This document provides tips and techniques for effective selling. It discusses understanding the customer's individual purchase process and needs. Key aspects of the sales process include preparing by researching the customer and product, presenting the value proposition to solve the customer's needs, handling objections, negotiating, and following up. Important elements are listening to the customer, controlling the flow of the presentation, asking for the order, and providing excellent customer service after the sale. Common mistakes include not listening, not asking for the order, and neglecting existing customers.
, 7 steps of selling
This document outlines the 7 steps of selling: 1) Pre-sale approach with a clean store and smiling staff, 2) Opening the sale with greetings and understanding the customer, 3) Probing the customer with questions, 4) Demonstrating the product with knowledge, 5) Offering alternatives and trials, 6) Handling objections positively, 7) Closing the sale, confirming it, and asking for referrals. The steps emphasize making the customer comfortable, understanding their needs through questioning, demonstrating the right product, addressing any concerns, and ensuring repeat business.
Selling Techniques
This document provides guidance on successful selling techniques. It discusses the importance of understanding customers, their requirements and satisfaction. It outlines components of a successful sales strategy including being determined, thorough preparation, and having the right mindset. It provides tips for interactions with customers such as properly greeting them, using the right sales pitch for their nature, having a compassionate attitude, properly closing interactions and obtaining referrals. It also gives advice for handling difficult customers through listening more than talking and showing patience.
Sales Training
This presentation was intended to share some industry statistics as well as some BMW core values that I learned during my experience with BMW.
Selling Skills
The document discusses customer-centric selling strategies and techniques. It emphasizes that the most successful businesses focus on retaining current customers, selling more to existing customers, and acquiring new customers in a way that maximizes lifetime customer value. Some key points include:
- Selling is about planting ideas in customers' minds so they feel it was their own idea, done ethically.
- Core processes involve retaining current customers, upselling to current customers, and acquiring new customers.
- Customers are more aware, demanding, and less loyal now.
- The customer decision cycle and selling cycle involve understanding customer needs and confirming the solution fits before closing the sale.
- Cross-selling existing customers additional products
Closing Sales Sample
The document provides tips for closing sales and overcoming objections from customers. It discusses the importance of fully understanding customers' needs and creating excitement for the product or service. It also emphasizes that closers should be confident, believe in what they are selling, and not take rejection personally. Trial close questions are recommended to gauge customer interest and get feedback on minor decisions before fully closing the sale.
Sales Training
The document discusses planning, developing, and evaluating sales training programs. It provides details on:
1) Assessing training needs through interviews, surveys, and performance metrics to establish objectives and budget.
2) Determining appropriate training content, such as product knowledge, selling skills, and industry topics, and allocating time across these areas.
3) Delivering training through various methods like classroom, role plays, and on-the-job training.
4) Evaluating training impact through measuring reactions, learning, behavior changes, and business results.
The secret to closing the sale
This document provides techniques for improving sales closing skills. It discusses that enthusiasm, belief in the product, and persistence are key to success. Specific closing techniques include finding the "hot button" benefit for each customer, using suggestive language to imply the purchase decision has been made, inviting customers to "give it a try", and telling relevant stories about how others benefited from the product. Qualifying customers and addressing their fears around purchase decisions are also important. The overall message is that sales is a skill developed through practice of different closing approaches.
Can I Help You: Retail Selling
This document provides tips for retail salespeople to improve customer service and increase sales. It emphasizes the importance of greeting customers by name, focusing on customer wants rather than needs, making suggestions to customers to pique their interest, handling objections effectively, and closing the sale while making customers feel good about their purchase. The key is to view each customer interaction as an opportunity to sell more than just the item and create a positive experience that encourages repeat business. Sales associates should avoid being pushy or taking frustrations with one customer out on the next one. The goal is to develop a personal connection and understanding of customers to enhance their shopping experience.
Reach Sales Training Manual
1. The document provides training materials for sales representatives of Reach Marketing Group, including details on phone scripts, activity schedules, commission plans, and presentation tips.
2. Representatives are expected to spend 12-16 hours per week on phone calls to generate a minimum of 150 calls and 10 appointments in order to close 4 sales per week and earn $6800 per quarter in bonuses.
3. The presentation overview outlines warming up the client, previewing the screen format and exclusivity, showing ad samples, reviewing pricing and payment plans, and closing for a sale. Proper preparation, phone skills, and role playing are emphasized to maximize sales.
Retail Sales Training
Retail Sales Training program
Retail selling is an art which most people have lost because it is a low paying job. Training your retail team by upping their skill levels if you pay commissions can help them knock it out of the park.
Seven steps of a sale
Learn how to take a customer from when they enter a store to the point where they have made a purchase and you have even followed up with them.
Sales training
The document discusses various aspects of sales training including:
1. Sales training is essential to develop salespeople's skills through both formal and informal methods such as orientation, coaching, and continuing education.
2. Training needs vary depending on a salesperson's experience, abilities, and career stage which typically includes preparation, development, maturity, and decline phases.
3. Effective training utilizes different methods like lectures, demonstrations, role-playing, and on-the-job coaching tailored to the content and objectives.
Evaluation of training impact considers metrics like market performance, testing, and supervisor feedback.
Selling skills
Selling skills involve focusing on customers' needs, listening to them, and helping find solutions rather than pressuring sales. Objectives of selling skills are to increase product knowledge, understand how behavior impacts sales and service, and develop communication and listening skills. For managers, selling skills are important to create differentiation in high competition, have a point of difference, and build a reputation to attract new customers. Key ways to acquire selling skills include developing confidence, listening well, being persuasive by focusing on benefits, building strong relationships, and self-motivation.
Vehicle Standard Selling Process Guide
This document outlines an 8-step vehicle sales process called VSSP (Vehicle Standard Selling Process). The steps are:
1. Preparation - The salesperson prepares by grooming themselves, learning product knowledge, and ensuring the dealership facility is ready.
2. Opening - The salesperson greets the customer warmly and makes them comfortable.
3. Needs Assessment - The salesperson identifies the customer's needs through questioning and addresses objections.
4. Product Presentation - The salesperson demonstrates the vehicle's features using a six-step process and gives a test drive.
5. Attempt Closing - The salesperson tries to finalize the sale.
6. Deal &
Selling Is An Art Form
The document provides tips and advice for becoming a successful salesperson. It discusses the importance of listening to customers, asking questions to understand needs, translating features into benefits, promptly addressing objections or concerns, identifying closing signals, setting goals and plans, and using different closing techniques. The key habits of top salespeople are asking questions, probing for information, addressing negative attitudes, and identifying closing opportunities. Effective listening, building confidence, using questions, and overcoming objections are also emphasized.
Sales person
A sales person is a tool to get your offering out to prospects and/or customers. It’s true we can control the offering and we can shape the message presented. But it’s the Sales person’s style, presentation and skills that will determine how the customer or prospect will feel about usIT’S NOT WHAT YOU SAY IT IS. IT’S HOW THEY SAY IT
Sales Training Presentation
The document provides information about a sales training program. The 3 main points are:
1. The sales training program covers various topics to help participants improve their sales skills including product knowledge, sales flow, market research, cold calling, sales meetings, the art of selling, follow up, proposal knowledge, and CRM training.
2. The sales flow section outlines the step-by-step process including analyses before sales, sales, and after sales. It discusses strategies for research, approaches, and dealing with rejection.
3. The document provides tips for lead generation including warm contact sources like alumni and networking events, as well as strategies for cold calling like having a clear purpose and being prepared with potential meeting dates
Sales Call
The document provides an overview of the steps in a sales call process:
1) Prospecting involves finding and qualifying potential customers.
2) Preparation includes setting objectives and planning for the upcoming call.
3) The approach aims to gain attention and interest through greetings and identifying the purpose.
4) Presentation identifies customer needs and shares relevant product features and benefits.
Tips and Techniques for Closing the Sales
This document provides tips and techniques for closing sales. It discusses what closing a sale entails, which is getting the buyer to agree to or commit to a deal. Some key tips for closing a sale discussed are tuning into buying signals from the customer, using silence effectively after asking a closing question, helping the customer make a decision, using the right closing vocabulary, and ensuring the sale is properly closed. It emphasizes the importance of closing as a critical part of the selling process.
Selling Techniques
This document provides techniques for successful selling, including making customers feel important, understanding selling as a process, and building rapport. It discusses branding, the customer cycle, and the sales process. Key selling techniques include call opening, product positioning, handling objections, and using a push or pull strategy. Objection handling involves listening, accepting the objection, committing to resolve it, and taking explicit action. The goal is to help sales representatives strengthen relationships and improve performance.
15 sales techniques to improve the sales process
The document outlines 15 strategies and 6 core concepts for being an effective salesperson. The strategies include: calling prospects regularly to stay top of mind; always asking for business; asking probing questions; promoting your strengths while managing expectations; developing personal relationships; staying organized; and becoming a trusted advisor by providing value-added solutions. The core concepts emphasize treating clients well, having a positive attitude, and properly framing sales conversations through effective questioning.
Sales skill development
1) 82% of salespeople fail to differentiate themselves or their products, 86% ask the wrong questions, and 62% fail to earn the right to ask for a commitment.
2) To improve sales skills and performance, salespeople must acquire the right attitude, skills, knowledge, and understand sales processes.
3) It is important for salespeople to prepare a master sales plan that identifies the target audience, their needs and drivers, and highlights the unique benefits of the product to that audience.
7 Tips on Closing a Sale
The document provides 7 tips for closing a sale: 1) Wait for the customer to respond after making your sales pitch instead of continuing to talk; 2) Know when to end your sales pitch and avoid talking too long; 3) Listen carefully to the customer to understand their needs; 4) Send a thank you card even if the customer declined the sale; 5) Do research on the customer beforehand; 6) Lighten the tone for a moment if needed but get back to business quickly; 7) Be prepared for if the customer says yes or no to the sale.
Professional basic selling skills
Hi All,
Now you can download my Presentation easily. I changed my Privacy setting.. I wish I can make more presentations for the young salesmen, but I am so busy these days and couldn't reply everyone who need my presentation. So here you can download now and present it to your teams etc.
Regards,
Shahzad Chohan
More Related Content
What's hot
Sales Training
This presentation was intended to share some industry statistics as well as some BMW core values that I learned during my experience with BMW.
Selling Skills
The document discusses customer-centric selling strategies and techniques. It emphasizes that the most successful businesses focus on retaining current customers, selling more to existing customers, and acquiring new customers in a way that maximizes lifetime customer value. Some key points include:
- Selling is about planting ideas in customers' minds so they feel it was their own idea, done ethically.
- Core processes involve retaining current customers, upselling to current customers, and acquiring new customers.
- Customers are more aware, demanding, and less loyal now.
- The customer decision cycle and selling cycle involve understanding customer needs and confirming the solution fits before closing the sale.
- Cross-selling existing customers additional products
Closing Sales Sample
The document provides tips for closing sales and overcoming objections from customers. It discusses the importance of fully understanding customers' needs and creating excitement for the product or service. It also emphasizes that closers should be confident, believe in what they are selling, and not take rejection personally. Trial close questions are recommended to gauge customer interest and get feedback on minor decisions before fully closing the sale.
Sales Training
The document discusses planning, developing, and evaluating sales training programs. It provides details on:
1) Assessing training needs through interviews, surveys, and performance metrics to establish objectives and budget.
2) Determining appropriate training content, such as product knowledge, selling skills, and industry topics, and allocating time across these areas.
3) Delivering training through various methods like classroom, role plays, and on-the-job training.
4) Evaluating training impact through measuring reactions, learning, behavior changes, and business results.
The secret to closing the sale
This document provides techniques for improving sales closing skills. It discusses that enthusiasm, belief in the product, and persistence are key to success. Specific closing techniques include finding the "hot button" benefit for each customer, using suggestive language to imply the purchase decision has been made, inviting customers to "give it a try", and telling relevant stories about how others benefited from the product. Qualifying customers and addressing their fears around purchase decisions are also important. The overall message is that sales is a skill developed through practice of different closing approaches.
Can I Help You: Retail Selling
This document provides tips for retail salespeople to improve customer service and increase sales. It emphasizes the importance of greeting customers by name, focusing on customer wants rather than needs, making suggestions to customers to pique their interest, handling objections effectively, and closing the sale while making customers feel good about their purchase. The key is to view each customer interaction as an opportunity to sell more than just the item and create a positive experience that encourages repeat business. Sales associates should avoid being pushy or taking frustrations with one customer out on the next one. The goal is to develop a personal connection and understanding of customers to enhance their shopping experience.
Reach Sales Training Manual
1. The document provides training materials for sales representatives of Reach Marketing Group, including details on phone scripts, activity schedules, commission plans, and presentation tips.
2. Representatives are expected to spend 12-16 hours per week on phone calls to generate a minimum of 150 calls and 10 appointments in order to close 4 sales per week and earn $6800 per quarter in bonuses.
3. The presentation overview outlines warming up the client, previewing the screen format and exclusivity, showing ad samples, reviewing pricing and payment plans, and closing for a sale. Proper preparation, phone skills, and role playing are emphasized to maximize sales.
Retail Sales Training
Retail Sales Training program
Retail selling is an art which most people have lost because it is a low paying job. Training your retail team by upping their skill levels if you pay commissions can help them knock it out of the park.
Seven steps of a sale
Learn how to take a customer from when they enter a store to the point where they have made a purchase and you have even followed up with them.
Sales training
The document discusses various aspects of sales training including:
1. Sales training is essential to develop salespeople's skills through both formal and informal methods such as orientation, coaching, and continuing education.
2. Training needs vary depending on a salesperson's experience, abilities, and career stage which typically includes preparation, development, maturity, and decline phases.
3. Effective training utilizes different methods like lectures, demonstrations, role-playing, and on-the-job coaching tailored to the content and objectives.
Evaluation of training impact considers metrics like market performance, testing, and supervisor feedback.
Selling skills
Selling skills involve focusing on customers' needs, listening to them, and helping find solutions rather than pressuring sales. Objectives of selling skills are to increase product knowledge, understand how behavior impacts sales and service, and develop communication and listening skills. For managers, selling skills are important to create differentiation in high competition, have a point of difference, and build a reputation to attract new customers. Key ways to acquire selling skills include developing confidence, listening well, being persuasive by focusing on benefits, building strong relationships, and self-motivation.
Vehicle Standard Selling Process Guide
This document outlines an 8-step vehicle sales process called VSSP (Vehicle Standard Selling Process). The steps are:
1. Preparation - The salesperson prepares by grooming themselves, learning product knowledge, and ensuring the dealership facility is ready.
2. Opening - The salesperson greets the customer warmly and makes them comfortable.
3. Needs Assessment - The salesperson identifies the customer's needs through questioning and addresses objections.
4. Product Presentation - The salesperson demonstrates the vehicle's features using a six-step process and gives a test drive.
5. Attempt Closing - The salesperson tries to finalize the sale.
6. Deal &
Selling Is An Art Form
The document provides tips and advice for becoming a successful salesperson. It discusses the importance of listening to customers, asking questions to understand needs, translating features into benefits, promptly addressing objections or concerns, identifying closing signals, setting goals and plans, and using different closing techniques. The key habits of top salespeople are asking questions, probing for information, addressing negative attitudes, and identifying closing opportunities. Effective listening, building confidence, using questions, and overcoming objections are also emphasized.
Sales person
A sales person is a tool to get your offering out to prospects and/or customers. It’s true we can control the offering and we can shape the message presented. But it’s the Sales person’s style, presentation and skills that will determine how the customer or prospect will feel about usIT’S NOT WHAT YOU SAY IT IS. IT’S HOW THEY SAY IT
Sales Training Presentation
The document provides information about a sales training program. The 3 main points are:
1. The sales training program covers various topics to help participants improve their sales skills including product knowledge, sales flow, market research, cold calling, sales meetings, the art of selling, follow up, proposal knowledge, and CRM training.
2. The sales flow section outlines the step-by-step process including analyses before sales, sales, and after sales. It discusses strategies for research, approaches, and dealing with rejection.
3. The document provides tips for lead generation including warm contact sources like alumni and networking events, as well as strategies for cold calling like having a clear purpose and being prepared with potential meeting dates
Sales Call
The document provides an overview of the steps in a sales call process:
1) Prospecting involves finding and qualifying potential customers.
2) Preparation includes setting objectives and planning for the upcoming call.
3) The approach aims to gain attention and interest through greetings and identifying the purpose.
4) Presentation identifies customer needs and shares relevant product features and benefits.
Tips and Techniques for Closing the Sales
This document provides tips and techniques for closing sales. It discusses what closing a sale entails, which is getting the buyer to agree to or commit to a deal. Some key tips for closing a sale discussed are tuning into buying signals from the customer, using silence effectively after asking a closing question, helping the customer make a decision, using the right closing vocabulary, and ensuring the sale is properly closed. It emphasizes the importance of closing as a critical part of the selling process.
Selling Techniques
This document provides techniques for successful selling, including making customers feel important, understanding selling as a process, and building rapport. It discusses branding, the customer cycle, and the sales process. Key selling techniques include call opening, product positioning, handling objections, and using a push or pull strategy. Objection handling involves listening, accepting the objection, committing to resolve it, and taking explicit action. The goal is to help sales representatives strengthen relationships and improve performance.
15 sales techniques to improve the sales process
The document outlines 15 strategies and 6 core concepts for being an effective salesperson. The strategies include: calling prospects regularly to stay top of mind; always asking for business; asking probing questions; promoting your strengths while managing expectations; developing personal relationships; staying organized; and becoming a trusted advisor by providing value-added solutions. The core concepts emphasize treating clients well, having a positive attitude, and properly framing sales conversations through effective questioning.
Sales skill development
1) 82% of salespeople fail to differentiate themselves or their products, 86% ask the wrong questions, and 62% fail to earn the right to ask for a commitment.
2) To improve sales skills and performance, salespeople must acquire the right attitude, skills, knowledge, and understand sales processes.
3) It is important for salespeople to prepare a master sales plan that identifies the target audience, their needs and drivers, and highlights the unique benefits of the product to that audience.
What's hot (20)
Viewers also liked
7 Tips on Closing a Sale
The document provides 7 tips for closing a sale: 1) Wait for the customer to respond after making your sales pitch instead of continuing to talk; 2) Know when to end your sales pitch and avoid talking too long; 3) Listen carefully to the customer to understand their needs; 4) Send a thank you card even if the customer declined the sale; 5) Do research on the customer beforehand; 6) Lighten the tone for a moment if needed but get back to business quickly; 7) Be prepared for if the customer says yes or no to the sale.
Professional basic selling skills
Hi All,
Now you can download my Presentation easily. I changed my Privacy setting.. I wish I can make more presentations for the young salesmen, but I am so busy these days and couldn't reply everyone who need my presentation. So here you can download now and present it to your teams etc.
Regards,
Shahzad Chohan
Sales flowchart
The document outlines sales flowcharts for new and existing business in both B2B and B2C contexts. It shows the process from lead generation and assignment to follow up, qualifying leads, converting leads to prospects, creating opportunities, following up on opportunities, and whether deals are won or lost. It also includes using customer databases to generate sales for existing customers through campaigns and cross-selling or up-selling. Definitions of B2B and B2C are provided along with contact information.
Basic sales training
The document provides training for salespeople on sales techniques. It discusses the importance of planning, introducing oneself professionally to prospects, demonstrating products effectively, and closing the sale. It emphasizes appearance, manners, attitude, knowing the products and customers, and having a goal of earning as much as possible through hard work. The 5 basic steps to success are outlined as planning, introduction, presentation, demonstration, and closing.
10 step sales process
This 10 step sales process will help you map out the most efficient and effective way to target prospects, generate leads, nurture prospects and close more sales.
Automobile Sector
The document provides an overview of the automobile industry in India. It discusses that the industry contributes 4% to India's GDP and employs over 10 million people. It summarizes that Maruti, Tata, and Mahindra & Mahindra are major players in the passenger vehicle, commercial vehicle, and tractor segments respectively. The document also outlines various career opportunities and discusses the future prospects of growth for the Indian automobile industry.
Cars ppt.
India's automobile industry is growing, with over 1 vehicle per 100 people currently. Maruti Suzuki dominates the Indian market with a 47.3% share. It focuses on fuel-efficient and eco-friendly small cars in the A1 (under Rs. 3 lakhs) and A2 (Rs. 3-5 lakhs) segments. New models discussed that target the price-conscious A1 segment include the Tata Nano, Chevrolet Spark, and Maruti Suzuki Cervo and Eeco. The A2 segment sees competition between models like the Hyundai i10, Chevrolet Beat, and Maruti Suzuki A Star. The premium A3 segment consists of vehicles
Automobile industry
The document provides an overview of the Indian automobile industry, which manufactures over 11 million vehicles per year. It discusses key statistics such as production and export figures as well as segmentation of the market into segments like passenger vehicles, commercial vehicles, and two-wheelers. The automobile supply chain in India is also examined, with details provided on the roles of tier 1, 2, and 3 suppliers in delivering components to automakers.
Sample Sales Training PPT
The document discusses creating customer success through business development tactics and skills. It addresses establishing personal commitments to customers, balancing emotional and critical thinking skills, maintaining the right beliefs when interacting with customers like putting the customer's needs first and checking one's ego, and prioritizing relationships and time with customers. The goal is to understand customers, solve their problems, and ensure initiatives are aligned with business objectives.
Selling process
Traditional selling process comprising of 7 steps is mentioned in this PPT. The difference between solution selling and Insight selling is brought to light. Referred Harvard Business Review and other leading Journals for making this PPT.
Cars Presentation
- The document presents information about various high-performance sports cars including the Ferrari Enzo, Ferrari F430, Maserati Quattroporte, Aston Martin DB7 and DB9, Pagani Zonda, Porsche 911, Lamborghini Gallardo and Murcielago, and the SSC Ultimate Aero. It discusses the features, specifications and history of each model.
Chick Fil A
Chick-fil-A was started in 1946 by Truett Cathy in Georgia and sells popular chicken products like sandwiches and nuggets along with waffle fries and drinks. It has around 1380 franchises globally and becoming a franchise owner requires an initial $5,000 commitment along with taking out a loan to hire employees, buy supplies, and operate a location, with key competitors being KFC and Church's Chicken.
Telemarketing
Telemarketingconsultant.com is a telemarketing company located in Ohio with about 900 employees. As a telemarketer for the company, I would sell their only product, telemarketing services, and earn between $20,000 to $45,000 annually after receiving required telemarketing training. The main competitors are Appointment Settings & Bilingual Telemarketing.
The absolute best process strategy for phone sales, internet sales or bdc
This document provides statistics and strategies related to phone sales, internet sales, and business development centers (BDCs). It discusses the typical buying cycle, research habits of online prospects, factors that influence purchase decisions, and tips for effective communication. The key points are that response time is critical to closing sales, most customers research online before visiting dealerships, and the goal is to understand customers' needs and expectations in order to meet and exceed them.
Viewers also liked (15)
The absolute best process strategy for phone sales, internet sales or bdc
The absolute best process strategy for phone sales, internet sales or bdc
Similar to Automobile Sales Training By Jason Parman
Richardshamoon
As I am successful person, I have seen many problems so I have better experience with dealing problems and business. I live in Burlington city in USA, and can also get in touch with me about your hospitality profession.
Car sales training
Finance training is helpful for every person related to finance, marketing department in an organization. If F&I training is provided to your employees, it can benefit to increase the sale of your product. Register yourself for training with Finance Manager Training.
Making your sales pitch by www.jobbazzar.com
The document provides tips for creating an effective sales pitch. It advises understanding the customer's unique buying criteria and motivations. Salespeople should probe into the contact person, organization, decision process, current suppliers, competition, finances, problems, and needs. With this knowledge, an effective pitch will identify interested products, set objectives, clarify presentation style, establish a key message relating to customer needs, anticipate objections, and include a beginning, middle, and end. It should be rehearsed and include supporting evidence, while reminding the customer of prior discussions and asking for feedback through trial closes.
Front Man service selling techniques
Service Selling Skills to enhance productivity and customer handling for any product & also refresh / change the service seller mindset.
How do I tell my boss i want to be a product owner - with a script
Who are those product owners? And from where are they coming from? Can I be a product owner? What should I do? Those and other questions would be answered in this presentation. Product management still hasn't any formal career path, therefore product managers are coming from all around. Interested in finding and solving market problems? Learn how can you become a product owner.
Developing selling skills presented at lorache consulting lagos
Effective Selling Skills Presentation, during and in-house training For Lorache Consulting Lagos, Nigeria. Sharing on how to move from Transactional selling to Consultative selling
Selling skills
The document provides tips and guidance for selling skills and the sales process. It discusses key aspects of the sales process such as prospecting, approaching prospects, conducting effective meetings, elaborating on products to meet customer needs, handling objections, and closing the sale. Specific techniques are presented for each step, including how to conduct effective telephone calls, ask probing questions, categorize prospects, and handle different types of objections and closes. The document emphasizes the importance of understanding customer needs, building rapport, presenting benefits clearly, and overcoming objections in order to successfully close sales.
Selling skills
The document provides tips on selling skills and the sales process. It discusses prospecting, approaching customers, conducting effective meetings and presentations, handling objections, and closing sales. Key aspects of the sales process covered include preparing for calls, asking probing questions to understand customer needs, overcoming objections, highlighting benefits to get buy-in, and making multiple attempts to close before giving up on prospects. The document emphasizes skills like listening, elaboration, understanding customers, and adapting approach based on customer type to improve sales outcomes.
Selling-skills
This document provides an overview of basic and advanced selling skills. It discusses key concepts like understanding customer needs and matching products to those needs. It also outlines the selling process from preparation to closing the sale. Specific skills discussed include active listening, overcoming objections, asking open and closed questions, and following up with customers after the sale. The goal is to help sellers understand customers, present solutions to problems, and build long-term customer relationships.
Pharma selling challenges
This document provides guidance on developing effective selling skills, from basic to advanced levels. It emphasizes the importance of understanding customer needs and focusing on benefits rather than just product features. The selling process involves preparation, building rapport, presenting solutions, overcoming objections, closing the sale, and following up for customer satisfaction. Key skills include active listening, asking open and closed questions, handling objections, suggesting additional products, and providing ongoing service. Mastering these skills can help salespeople succeed in matching customer needs and gaining sales.
Archives from my sales and marketing blog part two
The document provides tips and best practices for marketing at trade shows based on the author's experience attending various trade shows. It discusses important considerations for trade show planning like booth size, messaging, staffing, and budget. It emphasizes getting the word out about your attendance and promoting your booth through various marketing channels. The document uses the New York Auto Show as an example of an event that effectively promotes brands through impressive displays, social media sharing, and exciting vehicle unveilings and demonstrations.
Selling effectively
This document provides guidance on effective selling techniques. It discusses defining success, common life goals, and quotes on dreaming big and self-development. It also contrasts marketing and selling, explains understanding buyer behavior and motivations, the importance of knowing your product and competitors, and provides a framework for sales interviews with approaches for discussion, diagnosis, interpretation and identifying needs. Follow-up and servicing accounts after closing the sale is also emphasized. The overall message is that to be an effective seller one must understand customers' objectives and problems to recommend appropriate solutions that satisfy their needs.
Benefits
- Customers want to feel they can trust the dealership and its knowledgeable, friendly staff who provide good value, convenience and a fast purchasing experience. Accurate traffic counting and measuring sales performance can help structure effective sales contests.
- Asking for the sale using an open-ended question like "What would you like to do?" allows the customer to respond without directly saying no and facilitates a smoother negotiation process.
- Proper training is needed to ensure staff provides accurate and helpful follow-up responses to customer questions via phone and email to convert inquiries into appointments and sales. Consistency across marketing messages both online and offline is also important.
VW Presentation
The document provides 6 important lessons for salespeople from selling cars: decide to feel like selling everyday, develop strong relationships, sell what you can see rather than wish to sell, show the full product at all times, do things others won't, and achieve high performance standards. It emphasizes focusing on selling the products available rather than wishing for different ones, and being prepared and willing to do more than others to close sales and succeed. The key is respecting customers by always being prepared to give your best.
IPS Selling Skills Presentation Slideshow
This presentation introduces the basics of needs-based selling processes. If you or your sales team is struggling to achieve your objectives, then this presentation is a must view. For more information contact us at dave.gregory@inspiredperformancesolutions.com
Sales consultant interview questions and answers
Here are some tips for answering this question effectively:
- Focus on challenges that allow you to utilize and further develop your skills and experience. For example, "I'm looking for opportunities to take on more responsibility and manage complex projects."
- Express enthusiasm for challenges that help the company grow and succeed. For example, "I want challenges that contribute to the company's goals like expanding into new markets."
- Don't ask for an easy ride. Employers want motivated self-starters who are up for a challenge.
- Relate the challenges to your interests and career aspirations. For example, "I'm interested in challenges that will help me progress towards a management role."
The goal is to show the
Training Overview
The document discusses the importance of sales training for promoting a company's products and services. It outlines the key elements of an effective sales training course, including understanding one's sales style, planning and preparation, using selling tools, understanding the core business, presentation skills, overcoming objections, closing the sale, and follow up. The training course helps salespeople balance obtaining orders with building effective relationships by teaching techniques for each stage of the sales process.
Sales agent interview questions and answers
This document provides a summary of 40 common interview questions and answers for a sales agent position. It includes answers to questions such as telling about yourself as a sales agent, how to keep up to date on target markets, where you see yourself in five years, and what are the most important sales skills. The document also provides tips and guidelines for answering questions about weaknesses, strengths, accomplishments, challenges, and questions to ask the interviewer. Additional recommended materials for interview preparation are also referenced.
Closing sales deal
The document provides guidance on effective sales questioning strategies to move prospects through the sales process and close deals. It outlines 6 categories of questions to move from initial contact to closing the sale. These include questions to build rapport, understand the prospect's needs, identify obstacles, verify the right presentation, move towards the next step, and formalize the decision. Key recommendations are to ask open-ended questions, listen more than talk, understand the prospect's perspective, and focus on gathering information rather than pushing for the close.
Access Sales Program Institutional Sales
The document provides guidance on an ACCESS sales program for B2B sales. It discusses understanding the institutional buying process, which involves meeting with different roles like the King (decision maker), Evaluator (filter), and User. It emphasizes entering the buying process early, addressing each buyer's issues, and convincing all parties. The document also covers developing a research orientation, handling objections, and using closing skills like asking for the order to finalize the sale.
Similar to Automobile Sales Training By Jason Parman (20)
How do I tell my boss i want to be a product owner - with a script
How do I tell my boss i want to be a product owner - with a script
Developing selling skills presented at lorache consulting lagos
Developing selling skills presented at lorache consulting lagos
Archives from my sales and marketing blog part two
Archives from my sales and marketing blog part two
Recently uploaded
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Industrial Tech SW: Category Renewal and Creation
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA MATKA FAST RESULT MILAN RATAN RAJDHANI MAIN BAZAR MATKA FAST TIPS RESULT MATKA CHART JODI CHART PANEL CHART FREE FIX GAME SATTAMATKA ! MATKA MOBI SATTA 143 spboss.in TOP NO1 RESULT FULL RATE MATKA ONLINE GAME PLAY BY APP SPBOSSInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationOperational Excellence Consulting
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations一比一原版新西兰奥塔哥大学毕业证（otago毕业证）如何办理
一模一样【微信：A575476】【新西兰奥塔哥大学毕业证（otago毕业证）成绩单Offer】【微信：A575476】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Indian Matka Indian satta Matka Dpboss Matka Kalyan Chart Matka Boss otg matka Guessing Satta The Steadfast and Reliable Bull: Taurus Zodiac Sign
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
Income Tax exemption for Start up : Section 80 IAC
A presentation on the concept of Exemption of Profits of Start ups from Income Tax
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Kalyan Satta Matka Guessing Matka Result Main Bazar chart
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night DearbornMusic-KatherineJasperFullSailUni
My powerpoint presentation for my Music Retail and Distribution class at Full Sail University
Innovative Uses of Revit in Urban Planning and Design
Discover innovative uses of Revit in urban planning and design, enhancing city landscapes with advanced architectural solutions. Understand how architectural firms are using Revit to transform how processes and outcomes within urban planning and design fields look. They are supplementing work and putting in value through speed and imagination that the architects and planners are placing into composing progressive urban areas that are not only colorful but also pragmatic.
The Genesis of BriansClub.cm Famous Dark WEb Platform
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
TIMES BPO: Business Plan For Startup Industry
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
How HR Search Helps in Company Success.pdf
HR search is critical to a company's success because it ensures the correct people are in place. HR search integrates workforce capabilities with company goals by painstakingly identifying, screening, and employing qualified candidates, supporting innovation, productivity, and growth. Efficient talent acquisition improves teamwork while encouraging collaboration. Also, it reduces turnover, saves money, and ensures consistency. Furthermore, HR search discovers and develops leadership potential, resulting in a strong pipeline of future leaders. Finally, this strategic approach to recruitment enables businesses to respond to market changes, beat competitors, and achieve long-term success.
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
Profiles of Iconic Fashion Personalities.pdf
The fashion industry is dynamic and ever-changing, continuously sculpted by trailblazing visionaries who challenge norms and redefine beauty. This document delves into the profiles of some of the most iconic fashion personalities whose impact has left a lasting impression on the industry. From timeless designers to modern-day influencers, each individual has uniquely woven their thread into the rich fabric of fashion history, contributing to its ongoing evolution.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Recently uploaded (20)
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
The Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac Sign
Income Tax exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
Innovative Uses of Revit in Urban Planning and Design
Innovative Uses of Revit in Urban Planning and Design
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women Magazine
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Automobile Sales Training By Jason Parman
- 1. Automobile Sales Training The steps that sales professionals must do to become successful! By Jason Parman
- 6. Interviewing Prospects Step Two
- 9. Test Drive/Walk-Around Step Three
- 13. Getting Prospects Inside the Dealership Step Four
- 19. The Write Up Step Five
- 24. The Delivery Step Six