The document provides guidance on customer service best practices. It recommends greeting customers warmly, understanding their needs, addressing issues, and verifying satisfaction. It also discusses different customer personality types like complainers, pessimists, and stallers. Finally, it emphasizes developing strong empathy, communication, and responsiveness skills and collecting feedback to continuously improve the customer experience.

2. :
 Greet all customers and make them feel welcomed.
 Respect cultural and other personal differences.
 Evaluate and clarify customer’s expectations.
 Address and respond to customer’s need.
 Thank and verify that needs have been met.

3.  Conscious : the most unhappy customers are the
greatest source of learning.
Unconscious : Subconscious desires are incomparably
stronger than conscious decisions ,and always override
them.
 Unseeded : if you ever ask the public what they want
,they would say only the best.

4.  Offering appealing solutions to problems that promise
joy and fun.
 Honor subconscious values by asking questions.
 Create new needs and offer a great solution and
introduce new opportunities.

5.  The Complainer tends to see the negative in everything
and they don’t take blame for anything.
 The Overly Agreeable has a tendency of not wanting to
hurt anyone’s feelings and really like compliments.
The Expert is very competent and know everything about
your competition.
 The Pessimist has an eeyore character ,believes that
everything is just terrible and can’t be done.
The Staller puts off making decisions in order to make
someone else happy and is hesitant to jump without approval.

6. Strengthen skills such as Empathy, patience, consistency ,
adaptability and clear communication.
Stay informed enough to respond to most inquiries.
Look at every key touchpoint and have a full view of the customer
experience.
Improve customer interactions by practicing active listening and
admitting your mistakes.
Enhance customer service strategy which means be personal and
available.
Give to customer a way to provide feedback no matter how proactive
you are.

7.  Sincerity
Understanding
Convenience
Communication
Expertise
Sociability
Sense of Responsibility