The class recap covered expectations for punctuality, accountability and consistency. A 100 day challenge was introduced where each guest must receive 3 referral cards, explain the service benefits and set a rebooking. Clients are the top priority and negative talk is banned, personal issues should not be discussed. There are to be no excuses and goals need to be set at yearly, monthly, weekly and daily levels to track client numbers and growth. Daily check-ins by text are required on numbers and something to be grateful for.

1. Recap of class: 1/28/2014 3:51:00 AM
Becoming a category of one: covered the prologue and first chapter.
Talked about expectations: punctuality, accountability, consistency.
100 day challenge: each guest must receive 3 cards and ask for referrals,
must explain why, what, how, how much during blow dry lesson, ask to re-
book. Every client is to get a prescription pad.
Clients come first: How to make their experience a wow.
Negativity: what we accept is acceptable. Non-negotiable. Walk away or ask
for negative talk to be put on hold. Personal things are not to be talked
about with guests. They do not pay to hear our problems…THEY DON”T
CARE!!!!!!!!!!!!! Make it about them. This includes relationship issues and
things going on at home.
No excuses: take responsibility on what you have or have not given your
guests. It’s okay not to be perfect.
Goals: yearly, monthly, weekly, daily. How many guests do we see a day to
hit that goal?
You must text me your numbers daily as well as something you are grateful
for.
Meet next Monday 9am

2. 1/28/2014 3:51:00 AM

3. 1/28/2014 3:51:00 AM