Why Digital Transformation Is the Future Capgemini
Your end users are increasingly demanding personalized and relevant content, delivered via multiple channels that respond in new and innovative ways. This opens up a new spectrum of opportunities to increase customer advocacy and drive growth.
In this presentation, the VP for Digital Customer Experience at Capgemini exclusively shares the findings of an upcoming Capgemini Consulting and MIT publication titled "Leading Digital" (published by Harvard Business Review Press), based on a study of more than 400 organizations.
The presentation explains how these firms have successfully used digital to gain strategic advantage, sharing the principles and practices that can help achieve similar effective digital transformation to lay a profitable path to the future.
Originally presented by Simon Short, Head of Digital Customer Experience, & Arjan Kramer, Global Lead for Ocommerce, for Capgemini at Oracle OpenWorld 2014.
http://www.capgemini.com/oracle
Live Virtual Branch improves customer retention and engagement, as well as enhances your team’s capabilities to acquire new customers and promotes cross-selling opportunities.
https://live.asseco.com/virtual-branch/
B2B Software & Services - Customer Engagement Tools: Company presentation by Mads Fosselius, Co-Founder & CEO of dixa, at the NOAH Conference London 2019, 30-31 October, Old Billingsgate.
The Bank of the Future: How Deloitte Powers the Omnichannel Digital ExperienceSalesforce Marketing Cloud
Imagine the perfect, personalized experience with your bank: they recognize when you enter, know your interests before you ask, offer the relevant products you need and reward you for engaging with them. Deloitte Digital is powering this connected experience using Marketing Cloud and the latest technology: in-store beacons, mobile push, and direct-to-sales integration.
Explore the influence of this technology and opportunity for banking with Dounia Lievan, Deloitte director and banking sector lead and Alicia Saddock, marketing cloud lead. See the experience live in Journey Builder, and talk directly with their implementation experts.
Why Digital Transformation Is the Future Capgemini
Your end users are increasingly demanding personalized and relevant content, delivered via multiple channels that respond in new and innovative ways. This opens up a new spectrum of opportunities to increase customer advocacy and drive growth.
In this presentation, the VP for Digital Customer Experience at Capgemini exclusively shares the findings of an upcoming Capgemini Consulting and MIT publication titled "Leading Digital" (published by Harvard Business Review Press), based on a study of more than 400 organizations.
The presentation explains how these firms have successfully used digital to gain strategic advantage, sharing the principles and practices that can help achieve similar effective digital transformation to lay a profitable path to the future.
Originally presented by Simon Short, Head of Digital Customer Experience, & Arjan Kramer, Global Lead for Ocommerce, for Capgemini at Oracle OpenWorld 2014.
http://www.capgemini.com/oracle
Live Virtual Branch improves customer retention and engagement, as well as enhances your team’s capabilities to acquire new customers and promotes cross-selling opportunities.
https://live.asseco.com/virtual-branch/
B2B Software & Services - Customer Engagement Tools: Company presentation by Mads Fosselius, Co-Founder & CEO of dixa, at the NOAH Conference London 2019, 30-31 October, Old Billingsgate.
The Bank of the Future: How Deloitte Powers the Omnichannel Digital ExperienceSalesforce Marketing Cloud
Imagine the perfect, personalized experience with your bank: they recognize when you enter, know your interests before you ask, offer the relevant products you need and reward you for engaging with them. Deloitte Digital is powering this connected experience using Marketing Cloud and the latest technology: in-store beacons, mobile push, and direct-to-sales integration.
Explore the influence of this technology and opportunity for banking with Dounia Lievan, Deloitte director and banking sector lead and Alicia Saddock, marketing cloud lead. See the experience live in Journey Builder, and talk directly with their implementation experts.
Leveraging on digital transformation to scaleDaniel Owusu
digital transformation is the use of digital technologies in a strategic manner that streamlines and accelerates your operations, from your business model to your in-house processes. By digitizing your company, your goal is to gain the benefits of digital transformation, which can include increasing your revenue, enhancing your customer experience and gaining a competitive edge.
Digital Transformation in the Financial Services industry slides, presented at the Chartered Accountants’ Hall in London on 24 Jan 2018.
The slides deck covers:
- Digital Transformations
- Key Drivers and context
- Financial Services Industry Challenges
- 5 key principles to ensure successful execution of the digital transformation
Based on my experience of leading complex, $100 m digital transformation programmes in the FS industry
How to embrace digital transformation in the Financial Services sectorBrandworkz
Digital has the power to transform business. Businesses in every sector are starting to go through a digital transformation. The Financial Services sector particularly is waking up to the potential of digital to integrate and streamline the entire business process. This slideshare offers insights from industry experts and tips for how to achieve digital transformation success if you are in Financial Services.
Digital due diligence - Discover the full potential of digitalizationMarko Luhtala
Investors! Are your companies ready for the digital economy? In this presentation I explain why digital due diligence is an integral part of any investment process. I also list four common sources of digital business opportunity and four areas that explain the company's readiness for digitalization.
Digital transformation in financial services: a roundtable May 2014NixonMcInnes
The financial services industry in the UK has a long and illustrious history, its practices and business imperatives developed over hundreds of years. It’s little surprise, then, that at our recent roundtable we heard from decision-makers from across the industry that the sector is stuck in a quagmire of legacy systems that hinder change.
Then there’s the volume of demands on the sector to meet expanding regulatory requirements. Some banks live simply to stay out of jail, we heard. And that effort is exhausting them. So banks are focusing on keeping the ship afloat rather than creating amazing new touch points for customers.
Just think what could be done to improve the customer experience with just a fraction of the budget spent on stopping out-of-date systems falling over, pondered one delegate. And it’s an interesting question when you look at the amount of innovation going on in fintech start ups. The opportunities are there for the picking, but not the cash or focus it seems.
Successful online insurance – superb customer satisfaction with the help of g...Human Interface Group
Taking out an insurance online is not the same as buying a pair of shoes in a webshop. For the latter you choose a model and a colour, you enter your size and you click ‘Send’. An insurance however, comes with a lot of conditions and parameters. Simple tasks - like putting your signature at the end of the contract - can become quite complex online.
Meeting the needs of today's digital insurance customerJosh Jandrain
Improving processes and becoming more customer-focused are an ongoing effort by insurers in order to become more efficient, profitable, and successful. What does this have to do with 'digitization' and what is a 'digital customer'? Is this a technology strategy, an emerging set of customer preferences or both? Join us to listen to two insurers describe their view on 'digital' and how this has affected their internal operation and customer strategy.
INFORMATICA E MARKETING. GEMELLI DIVERSI, UN TEMPO DIVISI.Domenico Donvito
Una riflessione sull’importanza della convergenza tra competenze marketing e informatiche nella ricerca, acquisizione e gestione di una commessa. Uno spunto utile a sottolineare e a riflettere su quanto la disciplina del marketing sia indispensabile per l’informatica. Il prodotto in sé, ad oggi, ha perso il suo appeal e ha necessità di essere rilanciato e sostenuto attraverso la costruzione di un sistema di competenze, strategie e azioni.
Leveraging on digital transformation to scaleDaniel Owusu
digital transformation is the use of digital technologies in a strategic manner that streamlines and accelerates your operations, from your business model to your in-house processes. By digitizing your company, your goal is to gain the benefits of digital transformation, which can include increasing your revenue, enhancing your customer experience and gaining a competitive edge.
Digital Transformation in the Financial Services industry slides, presented at the Chartered Accountants’ Hall in London on 24 Jan 2018.
The slides deck covers:
- Digital Transformations
- Key Drivers and context
- Financial Services Industry Challenges
- 5 key principles to ensure successful execution of the digital transformation
Based on my experience of leading complex, $100 m digital transformation programmes in the FS industry
How to embrace digital transformation in the Financial Services sectorBrandworkz
Digital has the power to transform business. Businesses in every sector are starting to go through a digital transformation. The Financial Services sector particularly is waking up to the potential of digital to integrate and streamline the entire business process. This slideshare offers insights from industry experts and tips for how to achieve digital transformation success if you are in Financial Services.
Digital due diligence - Discover the full potential of digitalizationMarko Luhtala
Investors! Are your companies ready for the digital economy? In this presentation I explain why digital due diligence is an integral part of any investment process. I also list four common sources of digital business opportunity and four areas that explain the company's readiness for digitalization.
Digital transformation in financial services: a roundtable May 2014NixonMcInnes
The financial services industry in the UK has a long and illustrious history, its practices and business imperatives developed over hundreds of years. It’s little surprise, then, that at our recent roundtable we heard from decision-makers from across the industry that the sector is stuck in a quagmire of legacy systems that hinder change.
Then there’s the volume of demands on the sector to meet expanding regulatory requirements. Some banks live simply to stay out of jail, we heard. And that effort is exhausting them. So banks are focusing on keeping the ship afloat rather than creating amazing new touch points for customers.
Just think what could be done to improve the customer experience with just a fraction of the budget spent on stopping out-of-date systems falling over, pondered one delegate. And it’s an interesting question when you look at the amount of innovation going on in fintech start ups. The opportunities are there for the picking, but not the cash or focus it seems.
Successful online insurance – superb customer satisfaction with the help of g...Human Interface Group
Taking out an insurance online is not the same as buying a pair of shoes in a webshop. For the latter you choose a model and a colour, you enter your size and you click ‘Send’. An insurance however, comes with a lot of conditions and parameters. Simple tasks - like putting your signature at the end of the contract - can become quite complex online.
Meeting the needs of today's digital insurance customerJosh Jandrain
Improving processes and becoming more customer-focused are an ongoing effort by insurers in order to become more efficient, profitable, and successful. What does this have to do with 'digitization' and what is a 'digital customer'? Is this a technology strategy, an emerging set of customer preferences or both? Join us to listen to two insurers describe their view on 'digital' and how this has affected their internal operation and customer strategy.
INFORMATICA E MARKETING. GEMELLI DIVERSI, UN TEMPO DIVISI.Domenico Donvito
Una riflessione sull’importanza della convergenza tra competenze marketing e informatiche nella ricerca, acquisizione e gestione di una commessa. Uno spunto utile a sottolineare e a riflettere su quanto la disciplina del marketing sia indispensabile per l’informatica. Il prodotto in sé, ad oggi, ha perso il suo appeal e ha necessità di essere rilanciato e sostenuto attraverso la costruzione di un sistema di competenze, strategie e azioni.
Presentation held by Boffardi Mauro from Accenture Interactive Nordics at Svensk Digital Handen D-B2B, 9 october 2018, in collaboration with Intershop.
Having a nice website is not enough anymore. Learn how to present your brand in the era of the empowered customer embracing 10 important changes.
While many stay-at-home orders have been lifted, consumers’ new digital buying behaviors and habits are here to stay. Watch our panel discussion on the accelerated need for commerce and learn how commerce and content can transform our digital economy.
Topics include:
-What is the “experience economy” and how do you leverage it? -If you move beyond product and price, what’s next?
-How business models have shifted and what you can do to break down silos and leverage new processes to capture the digital dollar.
-How organizations have built agile teams to address the ever-changing needs of customers, including responsive approaches that address the omnichannel consumer.
-Technologies that are best suited to enable your business and customers – and how headless commerce has changed the game.
-How the future of commerce is changing, and what you should do now to prepare.
Our panel features Jordan Jewell, IDC Research analyst known for his insight into the commerce industry. Joining him from Perficient is general manager Brian Beckham, who brings deep expertise in content management and empowering organizations in their digital transformations. Rounding out the panel is Episerver’s Joey Moore, who has spent the last decade helping organizations across the globe advance their digital maturity.
Make sure you check out the event guide for the 19th Annual European Shared Services Summit coming up in Lisbon this May!
It's completely packed with case studies, keynote sessions, workshops and much more!
Hear from Amazon, HSBC, Heineken and many others!
Download today https://lnkd.in/d-DHcPE
Alternatively , if you have any questions, message me directly!
Geekco Technologies inc. is an ambitious and innovative Quebec company that promotes creating and sharing values in an equitable manner among all active collaborators of the ecosystem.
Participate with us in promoting
local businesses
Customer Experience in the Rise of the Digital Age — Atlanta XD Meeting 9/13/...Jeremy Johnson
During the recent XD Atlanta meeting: "Customer Experience in the Rise of the Digital Age" — I kicked off a leadership panel with this presentation focused on shifts in customer behavior as more products and services turn to digital.
C&M Social Media and Digital Marketing Future Now: 2011 PredictionsBeyond
Predictions for 2011. I had a couple of drams last night and put pen to paper. (As a consultant it's my duty to do these things.) Here you go. From the bottom of my heart, I feel that...
User experience (UX) is booming: employment, salaries, and the profile of the profession are all on the rise. But are we losing sight of what really matters?
Drawing parallels between the current boom in UX, Dutch tulip mania and Ireland's recent property boom, Morgan argues that UX is showing bubble-like properties, and that it needs to refocus on value and delivering meaningful results to business to remain relevant.
From the UX Masterclass, Johannesburg, March 2012
Since the advent of the Internet, everyone has completely liked a digital presence. Here, nothing is more effective than building a robust digital presence to attract the maximum audience.
And all of this is only possible with strong digital marketing campaigns that raise your brand awareness and global audience.
Today, we will collect the top 6 Digital Marketing trends for 2022.
Let’s take a glance & grow!
The Total Economic Impact of Marketo EngageMarketo
In this webinar, you'll hear from a top marketing analyst on how the world of marketing is changing and why investment is crucial. Next, we’ll share the results of a recent ROI study commissioned by Adobe and conducted by Forrester Consulting, an independent research firm. This study quantifies the value of Marketo Engage, based on interviews with real customers. Finally, you'll hear from a Marketo Engage customer to hear her personal story of driving martech investments, transformation and value at her company.
Digital banking: Why are banks not performing as well as they could do?Stefan F. Dieffenbacher
Driven by the top Internet players the speed of change in the financial services market is rapidly increasing. To secure their business and generate further growth the large-scale Internet players are forced to attack additional markets and the financial services market is one of them.
Leading Internet players will conquer the financial services market by
- utilizing their global customer base and advanced customer intelligence (data),
- by connecting today separated services to an eco system using technology
- and their ability to move fast.
Banks will have to react to the digital threads and do their homework. Some of the core actions required to achieve a better positioning in the digital channels are proposed within this slideshare.
How COVID-19 is Changing Property Management- 4 Trends that Are Here to StayAppFolio
From the rapid adoption of digital technology to the transition to working remotely, property management companies have had to pivot their business strategies and processes. But for many, these unprecedented challenges have revealed new opportunities to run their businesses more efficiently. Join us for this webinar to hear data-backed perspectives from industry experts on which trends are here to stay and to discover what other companies are doing to overcome COVID-19 challenges.
This edition of Cognizanti gets real personal by highlighting digital transformation stories penned by senior business leaders representing Deutsche Telekom, UBS, Levi Strauss & Co. and Anthem Inc.
Technology adoption patterns & trends - 2019 and beyondSwarraj Kulkarni
Technology adoption paradigm is shifting rapidly. 2019 brings new hopes and opportunities around adoption of Machine Learning, Artificial Intelligence, Blockchain, Biometrics, etc. across IT initiatives. Here is brief overview of technology trends and adoption patterns in 2019 and beyond.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
2. Customer Experience
on the move
Federico Pizzutto
UX EXPERT
Federico Pizzutto is an Experience Design
professional at Docler Holding, the multinational
IT company headquartered in LUXEMBOURG. In
his role, he’s in charge of designing a user
research program as well as a business
preparation design process, coordinating all the
company UX activities.
Federico also acts as the local Leader and Design
League Coach of the Interaction Design
Foundation (IDF).
4. Customer Experience
will overtake price and
product as the key brand
differentiator by the
year 2020
Source: Walker - Customers 2020: A Progress Report
5. 70%
people point to customer experience as an
important factor in their purchasing decisions
Source: PwC
6. Why are so many
consumers
disappointed with
company
services?
8. 32%
of all customers would stop doing business
with a brand they loved after one bad
experience
Source: PwC - Future of CX
9. 12 vs 1
It takes up to 12 positive experiences to make
up for one unresolved negative experience
Source: “Understanding Customers” by Ruby Newell-Legner
32. ● Make Customer Experience a mindset
● Use technology as enabler
● Connect the data to get insights
● Provide personalisation
● Empower humans
Key Takeaway