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Customer Experience

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Arti Gupta
Arti Gupta

The document discusses creating customer advocates by delivering a superior customer experience. It notes that customer satisfaction does not equal customer loyalty or advocacy. While most customers are satisfied, few actively recommend the company. The document suggests mapping all customer touchpoints to understand pain points and opportunities to strengthen relationships by turning satisfied customers into advocates who recommend the company to others. It offers to provide more information on differentiating the customer experience and engaging customers as a sales force.

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Creating Customer Advocates
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Do you know? ,[object Object],[object Object],[object Object],[object Object],<p><a href=&quot;http://www.freedigitalphotos.net&quot;>Image: FreeDigitalPhotos.net</a></p>
Do you know? ,[object Object],[object Object],<p><a href=&quot;http://www.freedigitalphotos.net&quot;>Image: FreeDigitalPhotos.net</a></p>
A few questions ,[object Object],[object Object],<p><a href=&quot;http://www.freedigitalphotos.net&quot;>Image: FreeDigitalPhotos.net</a></p>
A few questions ,[object Object],[object Object],[object Object],<p><a href=&quot;http://www.freedigitalphotos.net&quot;>Image: FreeDigitalPhotos.net</a></p>
[object Object],[object Object],[object Object],[object Object],do get in touch @ [email_address] <p><a href=&quot;http://www.freedigitalphotos.net&quot;>Image: FreeDigitalPhotos.net</a></p>
Thank You!

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Customer Experience

Editor's Notes

  1. http://www.articlesfactory.com/articles/business/5-ways-to-keep-your-customers-coming-back-for-more.html Temkin Research
  2. Customer Experience Impact Report Harris Intercactive