Luka Apps wrote to Lego asking for a replacement toy after losing the one he bought with his Christmas money, and Lego sent him a new set along with an extra toy for Christmas. Peter Shankman jokingly tweeted at Morton's restaurant asking them to deliver a steak upon his arrival at the airport, and they did just that for their regular customer. United Airlines delayed a connecting flight to allow a passenger to meet his dying mother in her final hours. Trader Joe's delivered groceries for an elderly veteran who was snowed in, without charging for the delivery or recommendations for his diet. When early Lexus cars had minor technical issues, Lexus officials visited affected customers at their homes to apologize in person and fix

1. Examples of
Good Customer Service

2. How Lego became a Santa Claus for a young boy!
As a child we used to feel bad whenever our
favorite toys broke or got stolen. If we were
lucky we would get another one or we
would move on to the next favorite toy. But,
when a young Lego fan- Luka Apps, lost his
LEGO toy that he had bought by spending all
of his Christmas money, he tried a different
approach. He wrote to the company asking
for another one (we should have tried that
too!), assuring the Lego staff that he would
take extra care of his action-figure if they
sent him another one.
And lo and behold- Lego wrote back with the
most sweetest reply and a new set of action-
figures for Luka adding a little more
Christmas magic in the form of an extra
LEGO toy!

3. A tweet leads to an amazing dinner on arrival!
We all know what happens when we tweet
something bad about a customer service,
but what happens when you’re really hungry
and ask for food through a tweet- nothing,
you say? Well, not if you are Morton’s.
Peter Shankman (Author/Consultant)
realized that if he didn’t grab a bite to eat
soon he’d be stuck riding the plane back on
an empty stomach. He nevertheless took a
flight back home on an empty stomach, but
not before taking a shot in the dark and
jokingly tweeting to one of his favorite
restaurants- Morton’s, asking them if they
would deliver him a steak on arrival! Next
thing you know when he lands, one of
Morton’s staff is present there with a full
meal! His tweet was taken seriously and
Morton’s delivered to its regular customer.

4. How United Airlines delays flight for a son to meet his dying
mother!
Meeting his dying mother for the last time is
stressful in itself, but what happens when
you know you might not make it to see your
mother in her last hours because you might
miss the connecting flight? An angel in the
form of United Airlines comes to the rescue!
Kerry Drake was en-route to see his dying
mother and to add to his distress he knew if
he missed his connecting flight he would not
be able to meet his mother in her final
hours. His United Airlines flight got delayed
and he broke down. Seeing his discomfort,
the flight attendants soon realized the issue
and conveyed it to the captain who made
sure that Drake’s connecting flight got
delayed and did not leave without him.
Drake met his mother in her final hours and
couldn’t thank United Airlines enough for all
their service.

5. Trader Joe’s to the Rescue!
A Redditor’s 89-year-old grandfather got
snowed in a couple years ago and didn’t
have much in the house for meals. His
daughter called several markets in the area
to see if any of them had grocery delivery
services, but the only one that said they did
was Trader Joe’s. They don’t, actually, but
were willing to help out this WWII vet.
As the man’s daughter placed an order, the
Trader Joe’s representative on the phone
recommended other items that would be
good for her dad’s low-sodium diet. They not
only delivered the items to the customer, but
did not charge a single penny for their
efforts!

6. Be like Lexus!
Lexus have one of the most amazing stories on
good customer service. They know what works for
their customer and how. Here’s one of their best
customer service stories.
When the first Lexus 400 Sedans came into the
market, the company learned that there were
three minor technical problems with the car. They
knew asking their customers to return the cars
wouldn’t be ideal, hence, they used this as an
opportunity to showcase what their company is all
about- serving their customers well!
So more than 300 Lexus officials organized into
small groups and traveled to all parts of the
country. They visited the affected customers at
home, brought them a gift, apologized for the
glitches in person, and, of course, brought along a
technician who fixed the problems.
On the spot. In their driveways.

7. THANK YOU