Airlines, understanding the value of social media in responding to customers, have started developing customer service programs on social media reaping rich rewards.
Karlyn Borysenko and I discuss the elements of putting together an impactful presentation and how to submit them to conferences.
Originally presented at Penn State Web - updated and reshared at HighEdWeb 2016 in Memphis Tennessee.
9 Tips for Running a Successful Meeting with Remote WorkersShoreTel
Some things never change, like the fact that as long as there are companies there will always be meetings. And yet, some things do change, like the way we meet. As the workplace continues to become more global and mobile, meetings have evolved from face-face discourse in a central location, to conference calls that use the latest technology to include remote attendees. So how do you successfully host a remote meeting?
Download the entire eBook with all nine steps here: http://bit.ly/1ZHY8b2
Pitching Ideas: How to sell your ideas to othersJeroen van Geel
Learn how to convince others of your UX ideas by understanding them.
We are good in designing usable and engaging products and services. We understand the user's needs and have a toolkit with dozens of deliverables. But for some reason it remains difficult to sell an idea or concept to team members, managers or clients. After this session that problem will be solved!
Selling your ideas and convincing others is one of the most undervalued assets in our field. This ranges from convincing a colleague to use a certain design pattern to selling research to your boss and convincing a client to go for your concept. You can come up with the best ideas in the world, but if it is presented in the wrong way these ideas will die a lonely dead. This is sad, because everybody can learn how to bring a message across. The main thing is that you know what to pay attention to.
In this session I will take you on a journey through the world of presenting ideas. We will move through the heads of clients and your colleagues, learn what their thoughts and needs are. We will move to the core of your idea and into the world of psychology.
Clickbait: A Guide To Writing Un-Ignorable HeadlinesVenngage
We looked at some of the top performing content on social media, from some of the top publications on the web. From this, we were able to figure out the recipe for crafting a click-worthy title. Here is what we learned...
Karlyn Borysenko and I discuss the elements of putting together an impactful presentation and how to submit them to conferences.
Originally presented at Penn State Web - updated and reshared at HighEdWeb 2016 in Memphis Tennessee.
9 Tips for Running a Successful Meeting with Remote WorkersShoreTel
Some things never change, like the fact that as long as there are companies there will always be meetings. And yet, some things do change, like the way we meet. As the workplace continues to become more global and mobile, meetings have evolved from face-face discourse in a central location, to conference calls that use the latest technology to include remote attendees. So how do you successfully host a remote meeting?
Download the entire eBook with all nine steps here: http://bit.ly/1ZHY8b2
Pitching Ideas: How to sell your ideas to othersJeroen van Geel
Learn how to convince others of your UX ideas by understanding them.
We are good in designing usable and engaging products and services. We understand the user's needs and have a toolkit with dozens of deliverables. But for some reason it remains difficult to sell an idea or concept to team members, managers or clients. After this session that problem will be solved!
Selling your ideas and convincing others is one of the most undervalued assets in our field. This ranges from convincing a colleague to use a certain design pattern to selling research to your boss and convincing a client to go for your concept. You can come up with the best ideas in the world, but if it is presented in the wrong way these ideas will die a lonely dead. This is sad, because everybody can learn how to bring a message across. The main thing is that you know what to pay attention to.
In this session I will take you on a journey through the world of presenting ideas. We will move through the heads of clients and your colleagues, learn what their thoughts and needs are. We will move to the core of your idea and into the world of psychology.
Clickbait: A Guide To Writing Un-Ignorable HeadlinesVenngage
We looked at some of the top performing content on social media, from some of the top publications on the web. From this, we were able to figure out the recipe for crafting a click-worthy title. Here is what we learned...
Unlocking Creativity: How to Harness the Powers of Design, Art Direction & Cr...Digital Surgeons
Using gaming's concept of Progression, this presentation takes viewers on a journey that demystifies the roles and disciplines of Design, Art Direction, and Creative Direction – demonstrating how they can be mastered to take your creative work to the next level.
The Great State of Design with CSS Grid Layout and FriendsStacy Kvernmo
For far too long we've been forced to reuse layout patterns that have worked in the past, creating a web full of sites that all look the same. Narrow timelines, browser support restrictions and lack of a true grid system have led us to create work that is "good enough".
I've spent years exploring how we can make the web a more unique space. With some of the newer CSS techniques available, we can start to make more creative designs. CSS Grid Layout is on the horizon and will play a major role in the design of our sites. Finally having a true, 2 dimensional grid will give our layouts much more flexibility and it is on us to explore the possibilities.
This talk was presented at CSS Day 2016.
https://www.wrike.com/blog - We surveyed creative teams to discover their biggest challenges and bottlenecks, from conception to completion. And what we discovered was: creative teams have to organize requests, listen to feedback, and seek approvals, all while trying to incorporate their own creative vision, making it difficult to prioritize and meet deadlines. Check out the details in our Slideshare.
Here at Table19, we believe that great work is only possible when clients and their agencies work together as a team. This is a presentation written by our Executive Creative Director Graham Wall, who on his first day in this industry heard the senior team he was shadowing say something he couldn’t understand: that the client had bought the wrong idea.
This set in motion a desire to understand how and why this had happened, and make sure it never happened again. This presentation details Graham’s learnings and philosophies, and shows how agencies and clients can create better work together.
10 Things CEOs Need to Know About Design Jason Putorti
Presentation first delivered at the 2010 Bessemer Cloud Conference introducing design concepts for non-designers, simple tactics to improve existing products, and strategies for success in product/experience design moving forward.
Thank you Dustin Curtis, Kim Goodwin, Jared Spool, Marc Gobé, Indi Young, Steve Krug, Robert Hoekman, Jr., Seth Godin, and Jesse James Garrett for content and inspiration.
Building an enduring, multi-billion dollar consumer technology company is hard. As an investor, knowing which startups have the potential to be massive and long-lasting is also hard. From both perspectives, identifying companies with this potential is a combination of “art” and “science” — the art is understanding how products work, and the science is knowing how to measure it. At the earliest stages of a company, it comes down to understanding how a product is built to maximize and leverage user engagement.
In this presentation, Sarah Tavel shares her "Hierarchy of Engagement" framework she uses to evaluate non-transactional consumer companies she is looking to invest in.
How to Fully Take Advantage of LinkedInNikki Little
Getting started with LinkedIn, the 10 most important profile elements, how to network on LinkedIn, how to visualize your connections, the most important elements of a company page and what not to do on LinkedIn.
Visit us at gykantler.com for more information.
The concept of a “brand” is no longer taboo at B2B companies. In fact, strong B2B brands outperform weaker ones by as much as 20%, according to recent research by McKinsey. Yet it’s not easy for ROI-obsessed marketers to justify spending money on their brand, which can be difficult to track. As a result, your brand is too often left either underfunded or on the back-burner altogether.
We’re going to help you solve this. In this presentation you’ll learn:
- How your brand can boost demand generation and other key performance indicators
- The elements of a B2B brand and how those are different from traditional consumer branding
- How to elevate your brand through B2B marketing channels and brand advocates
- Metrics to track the impact of your brand
5 tools for an awesome presentation-By Samid RazzakMd. Samid Razzak
Forget what you learned in Business schools. Here are 5 tips for an outstanding presentation from a TEDx Speaker. Make sure you remember each points and use it in your next presentation!
Sources: Flickr, Google, Presentation Panda
10 Insightful Quotes On Designing A Better Customer ExperienceYuan Wang
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods.
Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design.
For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
How I Learned to Stop Worrying and Give Service Design AwayJamin Hegeman
It's one thing to learn service design tools and try them here and there on your projects. It's another to make the tools and the mindset business as usual within your organization. This presentation was given at the SX Conference in San Francisco and the Service Design Global Conference in Madrid. It maps the journey of democratizing service design at scale within Capital One's Financial Services division, highlights the lessons, and provides advice for scaling service design within your organization.
SFAwards12: Best Airports in Social Media (Finalist Presentations) SimpliFlying
Here are the finalist presentations for SimpliFlying Awards 2012 - Best Airports in Social Media.
If you work in an airline or airport organisation and wish to download the slides, please email contact@simpliflying.com
Unlocking Creativity: How to Harness the Powers of Design, Art Direction & Cr...Digital Surgeons
Using gaming's concept of Progression, this presentation takes viewers on a journey that demystifies the roles and disciplines of Design, Art Direction, and Creative Direction – demonstrating how they can be mastered to take your creative work to the next level.
The Great State of Design with CSS Grid Layout and FriendsStacy Kvernmo
For far too long we've been forced to reuse layout patterns that have worked in the past, creating a web full of sites that all look the same. Narrow timelines, browser support restrictions and lack of a true grid system have led us to create work that is "good enough".
I've spent years exploring how we can make the web a more unique space. With some of the newer CSS techniques available, we can start to make more creative designs. CSS Grid Layout is on the horizon and will play a major role in the design of our sites. Finally having a true, 2 dimensional grid will give our layouts much more flexibility and it is on us to explore the possibilities.
This talk was presented at CSS Day 2016.
https://www.wrike.com/blog - We surveyed creative teams to discover their biggest challenges and bottlenecks, from conception to completion. And what we discovered was: creative teams have to organize requests, listen to feedback, and seek approvals, all while trying to incorporate their own creative vision, making it difficult to prioritize and meet deadlines. Check out the details in our Slideshare.
Here at Table19, we believe that great work is only possible when clients and their agencies work together as a team. This is a presentation written by our Executive Creative Director Graham Wall, who on his first day in this industry heard the senior team he was shadowing say something he couldn’t understand: that the client had bought the wrong idea.
This set in motion a desire to understand how and why this had happened, and make sure it never happened again. This presentation details Graham’s learnings and philosophies, and shows how agencies and clients can create better work together.
10 Things CEOs Need to Know About Design Jason Putorti
Presentation first delivered at the 2010 Bessemer Cloud Conference introducing design concepts for non-designers, simple tactics to improve existing products, and strategies for success in product/experience design moving forward.
Thank you Dustin Curtis, Kim Goodwin, Jared Spool, Marc Gobé, Indi Young, Steve Krug, Robert Hoekman, Jr., Seth Godin, and Jesse James Garrett for content and inspiration.
Building an enduring, multi-billion dollar consumer technology company is hard. As an investor, knowing which startups have the potential to be massive and long-lasting is also hard. From both perspectives, identifying companies with this potential is a combination of “art” and “science” — the art is understanding how products work, and the science is knowing how to measure it. At the earliest stages of a company, it comes down to understanding how a product is built to maximize and leverage user engagement.
In this presentation, Sarah Tavel shares her "Hierarchy of Engagement" framework she uses to evaluate non-transactional consumer companies she is looking to invest in.
How to Fully Take Advantage of LinkedInNikki Little
Getting started with LinkedIn, the 10 most important profile elements, how to network on LinkedIn, how to visualize your connections, the most important elements of a company page and what not to do on LinkedIn.
Visit us at gykantler.com for more information.
The concept of a “brand” is no longer taboo at B2B companies. In fact, strong B2B brands outperform weaker ones by as much as 20%, according to recent research by McKinsey. Yet it’s not easy for ROI-obsessed marketers to justify spending money on their brand, which can be difficult to track. As a result, your brand is too often left either underfunded or on the back-burner altogether.
We’re going to help you solve this. In this presentation you’ll learn:
- How your brand can boost demand generation and other key performance indicators
- The elements of a B2B brand and how those are different from traditional consumer branding
- How to elevate your brand through B2B marketing channels and brand advocates
- Metrics to track the impact of your brand
5 tools for an awesome presentation-By Samid RazzakMd. Samid Razzak
Forget what you learned in Business schools. Here are 5 tips for an outstanding presentation from a TEDx Speaker. Make sure you remember each points and use it in your next presentation!
Sources: Flickr, Google, Presentation Panda
10 Insightful Quotes On Designing A Better Customer ExperienceYuan Wang
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods.
Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design.
For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
How I Learned to Stop Worrying and Give Service Design AwayJamin Hegeman
It's one thing to learn service design tools and try them here and there on your projects. It's another to make the tools and the mindset business as usual within your organization. This presentation was given at the SX Conference in San Francisco and the Service Design Global Conference in Madrid. It maps the journey of democratizing service design at scale within Capital One's Financial Services division, highlights the lessons, and provides advice for scaling service design within your organization.
SFAwards12: Best Airports in Social Media (Finalist Presentations) SimpliFlying
Here are the finalist presentations for SimpliFlying Awards 2012 - Best Airports in Social Media.
If you work in an airline or airport organisation and wish to download the slides, please email contact@simpliflying.com
Airline Business, March 2015 Issue - Embracing mobile media can increase customer loyalty and, with deeper thinking, bring about a sustainable advantage, says Shashank Nigam, CEO of SimpliFlying
SimpliFlying Featured: Target Audience: Are airports missing a trick? SimpliFlying
Passenger Terminal World, March 2015 Issue: Are airports missing a trick by relying too heavily on mass promotions and discounts, as opposed to more individually tailored marketing campaigns? Among the innovative examples from airports, “Helsinki Airport clearly understands that many passengers share concerns about having to replenish their fridges after coming back from a trip,” says Marco Serusi, senior consultant with SimpliFlying, a global airport consultancy. “With the grocery service, the airport seeks to make the travel experience easy and smooth, while developing itself as a shopping location that meets the various needs of passengers.”
#SFAwards13 Best Airport on Social Media - Finalist Presentations SimpliFlying
This is a compilation of finalist presentations for 4th Annual SimpliFlying Awards for the category of 'Best Airport in Social Media'.
If you work in an airline or airport organisation and wish to download the slides, please email contact@simpliflying.com
Top 10 Aviation Crises Handled Through Social MediaSimpliFlying
Best instances of social media being used by airlines and airports to tackle crises, keep customers informed in real-time and allay panic.
If you work in an airline or airport organisation and wish to download the slides, please email contact@simpliflying.com
Top 10 Twitter Initiatives by AirlinesSimpliFlying
Twitter completes 5 years of existence today. To celebrate the fantastic success it has achieved in social media, we illustrate through 10 case-studies how airlines and airports have used Twitter to drive revenue, engagement, loyalty, customer service and crisis management.
Top 50 case-studies of airlines and airports excelling in social mediaSimpliFlying
The best case-studies of airlines and airports marketing on social media
If you work in an airline or airport organisation and wish to download the slides, please email contact@simpliflying.com
Airline Entertainment International, Sep 2012 - Shashank Nigam, CEO of SimpliFlying, recommends that airlines “start by being pleasantly helpful and friendly where passengers are on social media and integrate customer service on these platforms.
Many destinations have turned their focus to attracting the Chinese traveler. In turn, airports are now exploring Chinese social media to complement their western focused programs. But where to start?
SimpliFlying Featured: Air Transport IT Summit HighlightsSimpliFlying
2014 Air Transport IT Summit, The Highlights - Shashank Nigam, CEO, SimpliFlying on why social media is no longer an afterthought. It’s integral to the airline business in this age of connected and empowered travellers.
Pertaining to this ever-growing and evolving segment, what are various ways in which airports can create and deliver value to their passengers, while building closer, more personal relationships with them?
To analyse this, David McMullen and Shubhodeep Pal will be delving into opportunities such as ‘crowdsourcing’, ‘crowdfunding’, end-to-end mobile experiences and next-generation airport retail over a series of upcoming articles in #AirportMarketingX.
SimpliFlying Featured: Thinking Differently in the age of Connected TravellerSimpliFlying
Airport World Magazine, Aug/ Sep 2013 - Airport marketing is waking up to the immense opportunities in today’s age of ‘connected travellers’. These travellers, ever more hungry for new experiences, like to carry their living room with them as they travel – a smartphone, an iPad, a laptop. David McMullen and Shubhodeep Pal discuss marketing innovation in the age of the connected traveller.
Similar to Top 10 Customer Service Initiatives on Social Media by Airlines (10)
The SimpliFlying Live Show - daily video show on aviationSimpliFlying
Aviation is full of stories. The SimpliFlying Live Show brings out the stories from the airline industry every single weekday. We do it for our love of aviation. See how you can be a part of the show.
Airlines, hackathons, Labs and VC funds - can it work?SimpliFlying
Can airlines hack their way to success? They're setting up Labs, running hackathons and investing in startups. What's the right way for technology innovation?
United Airlines #flight3411 case study: 7 lessons in crisis communicationsSimpliFlying
United Airlines dragged off a passenger from flight 3411. Amidst a social media storm, the airline's stock price dipped over a billion dollars before the CEO issued a proper apology. He promised to do something about it by April 30. What should United Airlines do now? And what can airlines do to prevent this crisis from happening in the future?
[Featured in The Business Times, 22 August 2016.]"Risk is only dangerous when you do not know what you are doing." An interview with Shashank Nigam, CEO, SimpliFlying, on his entrepreneurial journey.
Featured in Airline Business, July 2016: A Messenger-based platform backed by technology giants could rewrite the rules of passenger communication, says SimpliFlying chief executive Shashank Nigam
Article: Airlines and The Use of Language to Build BrandsSimpliFlying
APEX Magazine, May 2015 - A article by APEX magazine on how airlines use language to build culture, attract customers and staff, and solidify their brands within a competitive industry. Also featuring Shashank Nigam, founder and CEO of SimpliFlying.
The essence of social media marketing for airlines - Airline BusinessSimpliFlying
Being present on a social network is not the same as having a social media strategy for airlines today. Marco Serusi of SimpliFlying writes for Airline Business magazine.
Airport Marketing Exchange: Changi’s Success With Connected TravellersSimpliFlying
Airport World Magazine, Jun/ Jul 2014 - David McMullen, VP, SimpliFlying speaks with Ivan Tan, senior vice president for corporate and marketing communications, Changi Airport Group, on going beyond meeting travellers’ expectations on social media.
Airline Business, March 2014 - As social media becomes the channel of choice for rapid, mass communication, airlines must use it to the full to maintain control over their brands and contact their customers.
SimpliFlying Featured: Social AwarenessSimpliFlying
Airline Business Magazine, Mar 2014 - Airlines are waking up to the potential of social media, not only as a customer service tool but also as a way to significantly boost revenue.
SimpliFlying Featured: Spotlight on Gatwick's Rebrand #airportmarketingXSimpliFlying
Airport World Magazine, Feb/ Mar 2014 - David McMullen, vice president of airports at SimpliFlying talks to Gatwick Airport’s Jeremy Fletcher about the implications of Gatwick rebranding itself as ‘London’s airport of choice’, the process behind it and how integrated
communication efforts are used in pursuit of these goals.
SimpliFlying Featured: Stamp of approvalSimpliFlying
Passenger Terminal World magazine, March 2014 - The battle for brand loyalty between airlines is fierce. The result is a generation of airport lounges that create a brand experience unlike anything that has come before. Shashank Nigam, CEO of consulting firm SimpliFlying, who has advised over 40 airlines and airports around the world, says the trend
is not surprising given the power of a lounge to build engagement with customers. “A lounge that exudes the personality of the airline brand goes a long way in building the relationship between airline and passenger. An immersive experience in the lounge can set the tone for a differentiated experience in-flight and beyond,” he says.
Ethiopian Airlines Hijack to Geneva - Social Media Crisis Management Case Stu...SimpliFlying
As Ethiopian Airlines flight ET702 flew past its scheduled destination of Rome, aviation experts and novices alike were sharing information online at the speed of light. Once the aircraft had landed, it was discovered that it was a rogue co-pilot who had forced the plane to proceed to Geneva in order to seek asylum. No one was injured or harmed.
Though, it’s what happened before the aircraft touched down that should be of concern to aviation executives globally. This deck offers insights and lessons.
SimpliFlying Featured: Scaling New HeightsSimpliFlying
Airport World Magazine, Dec/ Jan 2014 - SimpliFlying’s David McMullen and Shubhodeep Pal discuss the rise of airport investment in social media. To gain a deeper understanding of airport investments in social media, SimpliFlying surveyed nearly 50 of the best airports on social media, for its annual Airport Social Media Outlook 2013/ 2014.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
PayPal Services Features-
🟢 Email Access
🟢 Bank Added
🟢 Card Verified
🟢 Full SSN Provided
🟢 Phone Number Access
🟢 Driving License Copy
🟢 Fasted Delivery
Client Satisfaction is Our First priority. Our services is very appropriate to buy. We assume that the first-rate way to purchase our offerings is to order on the website. If you have any worry in our cooperation usually You can order us on Skype or Telegram.
24/7 Hours Reply/Please Contact
usawebmarketEmail: support@usawebmarket.com
Skype: usawebmarket
Telegram: @usawebmarket
WhatsApp: +1(218) 203-5951
USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
Website Link :
https://skyeresidences.com/
https://skyeresidences.com/about-us/
https://skyeresidences.com/gallery/
https://skyeresidences.com/rooms/
https://skyeresidences.com/near-by-attractions/
https://skyeresidences.com/commute/
https://skyeresidences.com/contact/
https://skyeresidences.com/queen-suite-with-sofa-bed/
https://skyeresidences.com/queen-suite-with-sofa-bed-and-balcony/
https://skyeresidences.com/queen-suite-with-sofa-bed-accessible/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-king-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed-accessible/
#Skye Residences Etobicoke, #Skye Residences Near Toronto Airport, #Skye Residences Toronto, #Skye Hotel Toronto, #Skye Hotel Near Toronto Airport, #Hotel Near Toronto Airport, #Near Toronto Airport Accommodation, #Suites Near Toronto Airport, #Etobicoke Suites Near Airport, #Hotel Near Toronto Pearson International Airport, #Toronto Airport Suite Rentals, #Pearson Airport Hotel Suites
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Top 10 Customer Service Initiatives on Social Media by Airlines
1. Top 10 examples of airlines and airports
using social media for customer
service and engaging customers more
effectively.
Featuring:
Helping airlines & airports engage travelers profitably
http://www.SimpliFlying.com
http://www.SimpliFlying.com
3. Fighting Murphy’s law with social media
When a storm hits an
airline’s major hub it is
reasonable to expect some
flight delays. However, what
if that storm happens to
carry golf-ball-sized ice
pellets, and damages one
third of their fleet?
The solution Frontier airlines
found was called social
media.
www.SimpliFlying.com
4. Two easy steps
The airline knew from the start
that a lot of passengers were
going to arrive at the airport only
to find out that their flights had
been cancelled so, in order to
reduce the negative
sentiments, they started using
social media to disseminate
information.
Step 1: Keeping people
informed
It reduced stress and helped
customers understand what was
going on.
www.SimpliFlying.com
5. Listen! Empower! Engage!
They also knew that passengers
were, understandably, going to
be angry and complain about it
on the social web. So they used
Radian 6 to track down any
mention of Frontier and address
the complaints.
Step 2: Being proactive and
empowering their social media
team
The employees were
empowered to help customers
re-book their flights through
Twitter and Facebook.
www.SimpliFlying.com
6. Glowing results!
Using social media ultimately
allowed Frontiers to serve
customers much faster than
they could have using
“traditional” customer service
counters.
Lots of positive reactions
from “surprised” customers
4000 customers engaged
during the crisis
700,000 visitors to the
Goals Driven
facebook page
Engagement
Customer service
Crisis management
www.SimpliFlying.com
8. Not really the odd one out
One would expect airlines
and airports to be using social
media to help their
passengers, but the air traffic
control plays an equally
important role in ensuring the
efficient flow of air traffic as
well as providing accurate
information to stakeholders.
This is an especially
important function performed
by Eurocontrol during crises.
www.SimpliFlying.com
9. #flightdelay proves to be an excellent initiative
Since Eurocontrol joined twitter back in August 2009 the hashtag
#flightdelay has become a familiar sight on aviation related
tweets, and the account @eurocontrol has become a reference point
not only for passengers but also for airline staff.
www.SimpliFlying.com
10. Effective crisis management
@eurocontrol became famous on Twitter during the Icelandic volcano
crisis that forced the closure of half of Europe’s airspace for several days.
However volcanoes are not the only thing that keeps them busy.
Amongst the most recent crisis are:
North African revolutions and subsequent airspace closures
“surprise” strike from Spanish air traffic controllers
Greek strikes and frequent ATC delays
Italian volcano (mount Etna)
Portuguese strikes
Italian strikes
Goals Driven
Customer service
Crisis management
www.SimpliFlying.com
12. Providing local knowledge to busy travelers
Although still in its infancy,
CityJet’s Twitter concierge is
probably the most innovative
tool in airline social media
customer service. The aim is
to provide personalized
recommendations to those
travelers who request them.
The service is currently
undergoing trials but it’s
expected to become
available on all City Jet
destinations and provide
answers within 15 minutes.
www.SimpliFlying.com
13. Changing times. Changing approaches.
“Twitter has become the „go to‟ tool
for customer service within the
travel industry [….] The majority of
our passengers are business
travelers and the Twitter Concierge
taps into their need for a swift,
efficient and seamless travel
service.”
- Christine Ourmieres, CEO CityJet
Goals Driven
Engagement
Customer service
Revenue
www.SimpliFlying.com
15. Spot the right answer!
When you’re a low-cost airline
in need of increasing your
customer service reach do you:
a) Build an expensive
traditional customer service
center with hotlines etc…
Or
b) In true low cost style you
create a dedicated web portal
and social media accounts?
www.SimpliFlying.com
16. The correct answer is B
Air Asia clearly seems to
think the answer is B.
They were already the
airline that replied to
the highest percentage
of tweets in the world,
but now they are scaling
up their efforts with a
dedicated AskAirAsia
website, a dedicated
Twitter account and a
Facebook tab.
www.SimpliFlying.com
17. Lil' Miss Red presents…
For its dedicated customer
service website the
company also developed a
nice avatar called “Lil’ Miss
Red” that helps customers
with their questions.
Likewise on the facebook
version of the FAQ search
engine they used the image
of their CEO, Tony
Fernandes.
Goals Driven
Customer service
Revenue
www.SimpliFlying.com
19. Not a good year …
Qantas recently had more than its fair
share of trouble. Amongst the most
recent issues they had to deal with
are:
•The Chilean ash cloud that forced
them to delay/cancel several of
their flights for an extended period
(June)
•Grounding of all flights following
industrial action (29th of October)
•A380 in-flight engine failure and
consequent diversion to Dubai (4th
of November)
www.SimpliFlying.com
20. The Chilean volcano
The ash cloud from the Chilean volcano caused a huge disruption
affecting over 120,000 customers and overwhelming traditional customer
service channels. Qantas chose to use Twitter and Facebook as
dedicated information + response channels generating some
extremely positive feedback:
www.SimpliFlying.com
21. Safety first for Qantas!
Social media was also
effectively used to get a strong
safety message out to
customers, thereby reducing
any backlash from cancelled
flights. A video was created
and put on YouTube and then
promoted through Facebook
and Twitter. It received great
positive feedback.
Goals Driven
Engagement
Customer service
Crisis management
www.SimpliFlying.com
22. 3.5 Million followers… on the wrong flight
After such an “intense”
year we can only
speculate on what must
have gone through
Qantas’ social media
team’s minds when they
discovered that a huge
twitter celebrity, Stephen
Fry, was on board the
diverted A380… and that
he was tweeting to his 3.5
Million followers!
www.SimpliFlying.com
23. A well-executed recovery!
Thankfully Qantas had a response team listening on twitter and managed to
reunite the wallet with his owner, provoking a very positive reaction.
Overall the Social media team
manage to:
• reduce anger by reacting quickly
and being proactive
• get a powerful twitter influencer
on their side
Goals Driven
Engagement
Customer service
Crisis management
www.SimpliFlying.com
26. Cider anyone?
Having a look at an airport’s twitter feed it would be reasonable to expect to see
a lot of tweets talking about flight delays, people complaining about queues
etc… but at LHR things seems to be a bit different. yes there are all the usual
airport questions but you can also find interactions like this one:
www.SimpliFlying.com
27. Personalized attention makes people feel important
The most important lesson we can learn from LHR is how to combine the
necessary degree of information dissemination with a bit of helpful human feel.
Especially in a very complex and busy airport like Heathrow providing
information is a fundamental task, and providing personalized advice always
provoke positive reactions and creates happy users.
Goals Driven
• Engagement
• Customer service
www.SimpliFlying.com
29. Be where your customers want you to be…
Delta was one of the first
airlines to dedicate most
resources to social media. It
was one of the first to put a
booking engine on Facebook
and (after having tasted
tremendous success with
@deltaassist on Twitter) now
is also moving its customer
service there. Why? Simple,
they have realized that
although Twitter is a powerful
tool, there was a part of their
customers that preferred
Facebook.
www.SimpliFlying.com
30. … and give them what they want
Delta also recognized the need to give the customers what they want, and this
led them to the take the following steps:
A) Guarantee a reply within 10 min on Twitter, because customers
don’t like waiting
B) Dedicate 10 people to social media customer service
C) Create a Spanish language twitter feed to serve its Spanish-
speaking audiences, and (at least occasionally) Portuguese-
speaking too
www.SimpliFlying.com
31. Great response rates!
Delta’s followers and This is possible due to a
indeed number of tweets dedicated team of about
themselves have doubled 10 people handling
in the six months from customer requests.
March.
March 2011
Sep 2011
Source: http://www.flickr.com/photos/crankyflier/
www.SimpliFlying.com
32. Delta gets serious about customer service!
Delta Airlines has a
separate, dedicated Twitter
channels to listen and respond
to customers.
What’s remarkable is the effort
put into answering queries from
almost everyone.
Goals Driven
Engagement
Customer service
Revenue
www.SimpliFlying.com
34. Preparing for euro 2012…
Warsaw Chopin airport is still a relatively new player in the social media arena,
but it seems to be improving fast with two dedicated Twitter channels and two
Facebook pages catering to local (Polish) and foreign (English Speaking)
passengers respectively
The airport has recently stepped up its social efforts, most likely in preparation
for the Euro 2012 games and, in the process, has become one of the first two
airports (together with Cancun) to open a company page on Google +.
www.SimpliFlying.com
35. … and showing its crisis management prowess
Recently this airport also got a
chance to show its crisis
management skills on social
media, when an LOT 767 did a
gear up landing that blocked the
airport’s only runway for several
days. The airport responded
promptly and was able to provide
up to date information, both in
Polish and English, that were
widely re-tweeted and
acknowledged
www.SimpliFlying.com
36. Overall, a fantastic effort!
*Plane “lands”
*The airport
answers its users
*Plane is removed
*Back to
normal
*Compliments and
thank you notes
arrive from
everywhere
Goals Driven
Engagement
Customer service
Crisis management
www.SimpliFlying.com
38. When social media is in your DNA…
Given KLM’s prowess on
social media (they were the
winners of the SimpliFlying
Social Media Awards this
year), it’s no surprise that
they made it to this list too!
Their Live Reply video will
show you why they’re so
good at tackling customer
service while engaging
customers. Check out the
next slide!
www.SimpliFlying.com
39. Friendly customer service available 24/7
If you are a KLM passenger
the company will make it
extremely easy for you to
get answers to questions.
They provide 24x7 customer
service on Twitter ,
Facebook and are now
experimenting with Google+
as well.
www.SimpliFlying.com
40. From virtual to real-life!
What really distinguishes them, however, is their ability to go beyond social
media and into real life. For example during their Live Reply campaign the
company started answering tweets with YouTube videos.
The result:
Surprised passengers were
more than happy to re-tweet and
share the videos
Followers were attracted to both
facebook and twitter
KLM’s campaign was featured
on important websites and TV
channels
… and all at almost no cost to the Goals Driven
company Engagement
Customer service
www.SimpliFlying.com
42. 2010 was a difficult winter for airlines!
Three separate, major snow
events in December 2010:
“Snow 1” :closing of Gatwick;
“Snow 2” : extended closing
of Heathrow;
“Snow 3”: closing of JFK and
the heavy snow on the US
eastern seaboard.
They followed in quick
succession, giving little time
for planning to Virgin (as well
as other airlines).
www.SimpliFlying.com
43. Virgin’s integrated communication strategy
Virgin posted major
updates on their website
every few hours.
They also handled
individual queries via
Facebook and Twitter.
About 50,000 text
messages sent over a
period of a few days to
alert customers about the
disruption and to direct
them to their website or
social channels for more
information.
www.SimpliFlying.com
44. Huge Twitter customer service effort during
disruption!
Virgin proactively broadcasted
key messages to their social
following as well as answering
as many individual passenger
questions as possible.
This peaked at more than 460
tweets, 1,950 comments and
posts and almost 1 million
post views on Facebook up to
the 19th December.
The social team worked in 8
hour shifts to cover a 24*7,
one-on-one response. At its
peak, they were handling a
Twitter response every 20-30
seconds.
www.SimpliFlying.com
45. Special chartered flight to repatriate US travellers
for Christmas, FREE!
Since this decision was taken
hurriedly, Twitter and Facebook
were used to inform stranded
customers of the option.
Virgin filled the plane by actively
promoting the flight on Twitter for
several hours. They achieved Top
Tweet status resulting in filling
450 aircraft seats in 7 hours.
The fully-loaded flight left on time
and the customers got back to
New York in time to meet their Goals Driven
family and friends for Christmas. Engagement
This was a first for any airline. Customer service
www.SimpliFlying.com
48. Incredible customer service through Facebook!
Key features:
• Fast and reliable service.
• Most questions answered
within 10 minutes.
• Key updates provided
regularly.
• General as well as one-on-
one responses provided.
• Every customer receives a
response!
• Resulting in exceptionally
happy and pleased
customers.
www.SimpliFlying.com
49. Results
SAS’s exceptional dedication to customer service through Facebook has
achieved a number of objectives:
1. Offering a passengers a
near-instant platform to
have their questions/
complaints answered.
2. Drive greater
engagement by keeping
customers happy on
Facebook and talking to
them.
3. A large, satisfied
passenger base who
praise SAS to their
Goals Driven
friends on Facebook
Engagement
Customer service
www.SimpliFlying.com
51. Happily lost in translation…
Vueling is a Spanish airline based in
Barcelona with an heavy presence on the
web, and a thing for mixing languages in
its advertising campaigns…
It has dedicated news websites, blog,
facebook pages and two twitter accounts,
a corporate one and a customer service
one.
However, despite being more than happy
to mix English and Spanish in its
marketing material, it has decided to limit
its social interaction to Spanish (at least
for now)
www.SimpliFlying.com
52. So far so good… but change is needed
The company has managed
to build a good image and
following at home.
However, their Spanish only
strategy might be starting to
backfire, at least judging from
the limited, but increasing,
number of English language
tweets that are not being
answered.
Goals Driven
Engagement
Customer service
www.SimpliFlying.com