Customer Centricity - How to Deal with Your Customers?
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The document provides tips for dealing with angry customers and meeting customer expectations. When an angry customer contacts you, follow the ASAP technique: apologize, sympathize, accept responsibility, and prepare to help. Customers expect knowledgeable employees who can address their needs, treat them as valued customers, meet their needs, and quickly access information. The document also lists magic words to use with customers such as "How can I help?", "I will take responsibility", and "I appreciate your business".
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This document provides tips for effective one minute management techniques including setting one minute goals, praising employees, and reprimanding employees when needed in concise, direct ways. It encourages managers to clearly communicate expectations and performance, quickly acknowledge when employees do things right through brief but sincere praise, and address issues immediately through respectful one-on-one reprimands focused on correcting actions rather than personal attacks. The overall message is that investing just one minute in goals, praise and feedback can help employees and managers be more productive and better achieve their goals.
Customer service level two
Hello viewers, this presentation covers key attributes that makes one successful in delivering good customer service. I have named it as “advanced” because there is a basic presentation that I use to set a firm ground and then transition into this. Most of the data here is not my proprietary but has been looked up on various internet search engines. Hope you find this interesting.
Customer service
Customer service should be a priority equal to sales. A company's most important asset is its customers, as without customers a business cannot survive. Satisfying customers ensures they continue doing business and recommend the business to others.
The "Ten Commandments of Customer Service" outlines best practices for customer service, such as listening to customers, understanding their needs, making them feel valued, helping them understand company systems, apologizing and resolving issues, exceeding expectations, getting feedback, and treating employees well. Following these practices helps retain customers and allows the business to thrive.
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Luka Apps wrote to Lego asking for a replacement toy after losing the one he bought with his Christmas money, and Lego sent him a new set along with an extra toy for Christmas. Peter Shankman jokingly tweeted at Morton's restaurant asking them to deliver a steak upon his arrival at the airport, and they did just that for their regular customer. United Airlines delayed a connecting flight to allow a passenger to meet his dying mother in her final hours. Trader Joe's delivered groceries for an elderly veteran who was snowed in, without charging for the delivery or recommendations for his diet. When early Lexus cars had minor technical issues, Lexus officials visited affected customers at their homes to apologize in person and fix
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Gamification should be implemented in an organization when the answers to four key questions are "Yes": 1) Is the content boring for learners? 2) Do you want to bring about a cultural change? 3) Do you want to rebrand, relaunch, or change the image of an internal training brand? 4) Do you want to improve learning performance? Gamification can engage learners, spearhead cultural initiatives, re-establish brands, and intrinsically and extrinsically motivate improved learning performance.
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1:该专业认证可证明留学生真实身份
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3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
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6:个人职称评审加20分
7:个人信誉贷款加10分
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Customer Centricity - How to Deal with Your Customers?
- 1. How to Deal with Your Customers?
- 2. What to say when dealing with an angry customer? Angry customers are the most difficult to deal with because any wrong word or sentence and you can be sure that you have lost a valuable customer. So, what is the right way to deal with them? Follow this techniques-ASAP • Start with an ‘Apology’ • Sympathize • Accept Responsibility • Prepare to Help
- 3. What do your customers expect from you? When asked about the dimensions of services U.S. customers expected from the companies, they listed down various characteristics. The top 5 important ones being- • Has knowledgeable employees • Addresses my needs on first contact • Treats me like a valued customer • Demonstrates desire to meet my needs • Can quickly access information
- 4. Magic Words to use with your customers “HOW CAN I HELP?”
- 5. Magic Words to use with your customers “I CAN SOLVE THAT PROBLEM.”
- 6. Magic Words to use with your customers “I DON’T KNOW, BUT I’LL FIND OUT.”
- 7. Magic Words to use with your customers “I WILL TAKE RESPONSIBILITY.”
- 8. Magic Words to use with your customers “I WILL KEEP YOU UPDATED.”
- 9. Magic Words to use with your customers “I WILL DELIVER ON TIME.”
- 10. Magic Words to use with your customers “THE JOB WILL BE COMPLETE.”
- 11. Magic Words to use with your customers “I APPRECIATE YOUR BUSINESS.”
- 12. THANK YOU